Overview of the iso 9001:2015

All the information have the reference of
DAP, Overview of the ISO 9001:2015 QMS, Module 1: Introduction, iso-9001-2015-mod1_intro_to_qms.pdf, date retrieved: September 21, 2019

1. ISO 9001:2015 Quality Management System EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 1

2. ISO 9001 General Concepts The Seven (7) Quality Management Principles Process Approach PDCA Cycle Risk-Based Thinking QMS Structure Outline EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 2

3. ISO 9001 GENERAL CONCEPTS EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 3

4. An organization focused on quality promotes a culture that results in the behavior, attitude, activities and processes that deliver value through fulfilling the needs and expectations of customer and other interested parties. What is Quality? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 4

5. Determined by the ability to satisfy customers and intended and unintended impact on relevant interested parties. Include not only the intended function and performance but also their perceived value and benefit to the customer. What is Quality? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 5

6. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION If : QUALITY = Conforming Characteristics = Fulfilled Requirements Therefore: QUALITY MANAGEMENT SYSTEM (QMS) 6

7. Comprises activities by which the organization identifies its objectives and determines the processes and resources required to achieved desired results. What is Quality Management System? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 7

8. Enables top management to optimize the use of resources considering the long and short term consequences of their decision. Provides the means to identify actions to address identified and unintended consequences in providing products and services What is Quality Management System? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 8

9. An independent, non-governmental international organization From the greek word “ISOS” meaning equal With membership of 161 national standards bodies Formed on 23 of February 1947 What is ISO? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 9

10. NOT an acronym NOT a product/ service quality label DOES NOT assess management systems to confirm that they conform to international standard What is ISO? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 10

11. ISO DOES NOT issue ISO certificates ISO DOES NOT approve ISO certificates What is ISO? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 11

12. It provides a model for setting up a Quality Management System. A model not certainly perfect, but one that, since 1987 has proven to be valuable and applicable to all types of organization. What is ISO 9001? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 12

13. QMS aims to increase an organization’s awareness of its duties and commitment in fulfilling the needs and expectations of its customers and interested parties and in achieving satisfaction with its products and services What is ISO 9001? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 13

14. ISO 9001 has been aligned with ISO 14001 for the benefit of the user community. ISO 9001 does not include requirements specific to other management systems. COMPATIBILITY WITH OTHER MANAGEMENT SYSTEM EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 14

15. However, ISO 9001 enables an organization to align or integrate its own QMS with related management system requirements. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION COMPATIBILITY WITH OTHER MANAGEMENT SYSTEM 15

16. ABILITY to consistently provide products and services that meet customer and applicable statutory and regulatory requirements FACILITATES opportunities to enhance customer satisfaction ISO 9001 Potential Benefits EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 16

17. ADDRESSES risks and opportunities associated with its context and objectives ABILITY to demonstrate conformity to specified QMS requirements ISO 9001 Potential Benefits EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 17

18. Improves their ability to fully understand and meet customer requirements consistently Brings greater clarity to the goals and objectives of the organization Standardizes the ways things are done, reducing variability, and making it easier to solve problem Organizations find that ISO 9001: EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 18

19. Makes it easier to manage using facts and data rather than opinions Enhances communication throughout the organization Foster continual improvement as an institutionalized core values ISO 9001 adds value Organizations find that ISO 9001: EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 19

20. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION The Seven Quality Management Principle 20

21. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION Aim to facilitate a successful management culture. 21

22. The primary focus of quality management is to meet customer requirements and strive to exceed customer expectations. Principle 1- Customer Focus EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 22

23. Leaders at all levels establish unity of purpose and direction of the organization and create conditions in which people are engaged in achieving the organization’s quality objectives. Principle 2- Leadership EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 23

24. Competent, e mpowered and engaged people at all levels throughout the organization are essential to enhance the organization’s capability to create and deliver value. Principle 3 – Engagement of People EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 24

25. Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. Principle 4 – Process Approach EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 25

26. Successful organizations have an ongoing focus on improvement Responding to changes in the external and internal environment is necessary if you want to continue to deliver value to your customers. Principle 5 - Improvement EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 26

27. Decisions based on the analysis and evaluation of data and information are more likely to produce desired results. Principle 6- Evidence-based Decision Making EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 27

28. For sustained success, organizations managed their relationships with relevant interested parties, such as providers. Principle 7– Relationship Management EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 28

29. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION THE PROCESS APPROACH 29

30. Involves systematic definition and management of processes and their interactions Enables control of the interrelationships and interdependencies among processes in the system The process approach EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 30

31. Understanding and consistency in meeting requirements Consideration of processes in terms of added value Achievement of effective process performance Improvement of process The use o f process approach enables: EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 31

32. Schematic representation of the elements of a single process EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 32

33. PLAN-DO-CHECK-ACT CYCLE EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 33

34. RBT is “ something we all do automatically and is already part of the process approach ”. It has always part of the ISO 9001. This new version of the standard makes risk more explicit and builds it into the whole management system. What is Risk-Based Thinking (RBT)? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 34

35. RBT ensures that risk is considered in full cycle of the process approach. It brings preventive action as an inherent part of the strategic and operational planning. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION What is Risk-Based Thinking (RBT)? 35

36. Essential for achieving an effective QMS Plan and implement actions to address risk and opportunities RISK-BASED THINKING EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 36

37. Addressing risks and opportunities establishes a basis for increasing the effectiveness of the QMS, achieving improved results and preventing negative effects. RISK-BASED THINKING EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 37

38. Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects. Prevent the negative effects of risk. RISK and OPPORTUNITIES EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 38

39. Opportunities can arise as a result of a situation favorable to achieving the intended results: Attract new customer/ clients Develop new products and services Reduce waste Improve productivity OPPORTUNITIES EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 39

40. ISO 9001 QMS STRUCTURE EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 40

41. ISO 9001 specifies requirements for a QMS where an organization: Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements Aims to enhance customer satisfaction through the effective application of the system SCOPE OF ISO 9001 EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 41

42. YEAR EDITION After WWII NATO- AQAPs and DEFSTAN 1979 BS 5750 QMS 1987 ISO 9001 1 ST Edition 1S1994 ISO 9001 2 nd Edition 2000 ISO 9001 3 rd Edition 2008 ISO 9001 4 th Edition 2015 ISO 9001 5 th Edition Evolution of ISO 9001 Standard EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 42

43. Current trends: Keeping up with recent developments in management system practices. Why are Standards being revised? EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 43

44. Quality- degree to which a set if inherent characteristics of an object fulfills requirements Requirement- need or expectation that is stated , generally implied or obligatory Nonconformity- non-fulfillment of a requirement Risk- effect of uncertainty Terms and Definition EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 44

45. Process- set of interrelated or interacting activities that use inputs to deliver an intended result Product- output of an organization that can be produced without any transaction taking place between the organization and the customer Terms and Definition EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 45

46. Service- output of an organization with at least one activity necessarily performed between the organization and the customer Customer- person or organization that could or does receive a product or a service that is intended for or required by this person or organization. Terms and Definition EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 46

47. Customer Satisfaction- Customer’s perception of the degree to which expectation have been fulfilled Top Management- person or group of people who directs and control of an organization at the highest level. Terms and Definition EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 47

48. SHALL- requirements SHOULD- recommendation MAY- permission CAN- possibility or capability NOTE- for guidance and clarification Verbs used in the ISO 9001:2015 EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 48

49. Introduction General QM Principle Process Approach PDCA Cycle And Risk-based thinking Relationship with other Management Standard QMS Structure EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 49

50. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION Major Clauses of ISO 9001:2015 50

51. Scope Normative Reference Terms and Definition CONTEXT OF THE ORGANIZATION LEADERSHIP PLANNING SUPPORT OPERATION PERFORMANCE EVALUATION IMPROVEMENT Major Clauses of ISO 9001:2015 EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 51

52. 4. Context of the Organization Understanding the organization and its Understanding the needs and expectations of interested parties Determining the scope of the QMS QMS and its processes EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 52

53. 5. Leadership Leadership and Commitment Policy Organizational Roles, Responsibilities and Authorities EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 53

54. 6. Planning Actions to Address Risk and Opportunities Quality Objectives and Planning to Achieve Them Planning of Changes EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 54

55. 7. Support Resources Competence Awareness Communication Documented Information EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 55

56. 8. Operation Operational Planning and Control Requirements for products and Services Design and Development of products and Services Control of Externally Provided Processes and Services Production and Service Provision Release of Products and Services Control of Non-Conforming Outputs EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 56

57. 9. Performance Evaluation Monitoring Measurement Analysis and Evaluation Internal Audit Management Review EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 57

58. 10. Improvement General Non-Conformity and Corrective Action EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 58

59. -END- ISO 9001:2015 QUALITY MANAGEMENT SYSTEM Reporters: Mr. Bernardo Siarot and Mr. Enrique Biton Professor: Dr. Victor D. Villaganas EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 59