Participate in Workplace Communication.pptx

BASIC COMPETENCIES

1. BREAD AND PASTRY PRODUCTION NC II Trainer: Dionalive P. Abria

2. BASIC COMPETENCIES Participate in workplace communication Work in a team environment Practice career professionalism Practice occupational health and safety procedures

3. COMMON COMPETENCIES Develop and update industry knowledge Observe workplace hygiene procedures Perform computer operations Perform workplace and safety practices Provide effective customer service

4. CORE COMPETENCIES Prepare and produce bakery products Prepare and produce pastry products Prepare and present gateaux, tortes and cakes Prepare and display petits fours Present desserts

5. BC 1. PARTICIPATE IN WORKPLACE COMMUNICATION Learning Outcomes: LO 1. Obtain and convey workplace information LO 2. Complete relevant work related documents LO 3. Participate in workplace meeting and discussion

6. COMMUNICATION Is defined as the art of sending and receiving information . It is a process of conveying messages, of transmitting meaning between individuals. It is an exchange; for it to be effective, information must flow back and forth from sender to the receiver. What is the output of communication? FEEDBACK

7. Process of Communication (3 Elements)

8. Why communication is important? Effective Communication helps workers to: complete a schedule of tasks follow a set of instructions learn correct procedures and improve work practices solve problems work as part of a team follow the enterprise Occupational Health and Safety and environmental procedures.

9. 3 Main Modes of Communication 1. Verbal communication 2. Non-verbal communication 3. Written communication

10. 1. Verbal Communication In industries a large proportion of communication is verbal or spoken . This may occur face-to-face or via telephones or two-way radios . For verbal communication to be effective both the speaker and the listener need to be actively engaged in the conversation. The speaker should be clear, concise, and courteous and use a style of language that is appropriate to the situation and the audience . The information should be accurate to the best of the speaker‘s knowledge. The tone of voice and body language used when speaking are often as important as the words themselves. The listener should give the speaker their full attention and be sure that they clearly understand the message being conveyed. Again, body language is very important . Good listening skills are necessary when receiving instruction or being taught new procedures.

11. Questions should be asked by the listener to clarify the meaning and by the speaker to ensure that the information has been fully understood. There are three types of questions: Closed questions - answered with a yes or no or with a limited response Example: Have you bake before? Open questions - encourage people to discuss a situation and share information. They often require longer answers and begin with how, where, when, which, who, why or what. Example: Why are you baking? Reflective questions - They are also helpful when encouraging a person to express their opinions clearly Example: It is very fun to do baking, right?

12. BARRIERS IN VERBAL COMMUNICATION inappropriate choice of language style inappropriate body language disruptions noise in the proximity and/or a poor signal relevance of the topic to the listener

13. 2. Non-verbal communication A significant aspect of face-to-face communication is non-verbal body language. This includes body posture, arm and hand positions, facial expressions, and eye-contact and hand gestures. Sometimes a conflicting message may be given because the words spoken do not match a speaker‘s body language.

14. Personal presentation, dress and hygiene also contribute to the impression a person makes when they are communicating .

15. Example of Non-Verbal Communication Signals Signs Diagrams Symbols

16. Basic Communication Skills Two-way process Speaking and Listening (Dependent) Listening and Hearing are NOT the same.

17. 3. READING One reason for reading is to find specific information, which is called scanning. Another, is for meaning and absorption of information or which is called active reading.

18. 4.WRITING