Partnership presentation ppt.pptx

DIGITAL CUSTOMER EXPERIENCE
Introduction
Customer experiences acts as fourth eco-nomic offering for the organizations next to commodities, goods and services; (Pine and Gilmore, 1998). In today’s banking market, customer experience is a rough landscape for financial institutions to navi-gate with all of the requirements of the digital transformation era. Generally Cus-tomer experience involves the triple inte-gration of physical, digital and social realms about the brand of a given business.
Customers are more connected than ever before, and they expect businesses to con-nect with them in a personal way. A digital world, it’s more important than ever for businesses to create digital experiences that provide value to their customers.
Banks and financial institutions need to be digitally transformed to deliver a con-sistent banking experience whether it is online or retail. Due to the change from physical connectivity to wards digitaliza-tion, the customer experience also changes towards digital customer experience. Thus to coup up the change the industry should orchestrates to ensure digital customer ex-perience, for this case employees or every-one in concern needs to acquire basic knowledge about digital customer experi-ence.
What is Digital customer experience?
Digital customer experience is all about how customers feel, react, respond and perceive about a given brand when they access banking services through its digital channel or personalized banking digital technologies. Gentile etal. (2007).

1. Partnership toolkit introduction By Katie Pekacar , Independent Mind April 2021

2. Part 1: Introduction

3. The purpose of this workshop is to: Introduce you to the partnership toolkit Give you the opportunity to discuss and explore partnership case studies Answer any questions you may have about developing partnerships Workshop any current partnership dilemmas you may have 3

4. By the end of the workshop, you should… Feel confident to initiate and respond to partnership requests Be able to identify and achieve benefits to the library service from your partnerships Feel confident in identifying and resolving any issues that may emerge in partnership working Know how to end partnerships positively 4

5. Part 2 What does ‘successful partnership’ mean to you?

6. Principles of successful partnership 6

7. Steps to partnership 7

8. Steps to partnership 8

9. 9

10. Workshop task 1: As a group focus on one strategic priority for the library service What partners can help you achieve this priority? How would they add value? What specific projects could they help with? 10

11. Steps to partnership 11

12. Finding new partners 12

13. Workshop task 2`: Identify local partners: T hose you have worked with before Local partners you haven’t worked with but would like to 13

14. Steps to partnership 14

15. Understanding the value you bring to a partnership 15

16. Workshop task 3: For each heading, identify strengths the library service brings: Resources Staff skills Audiences Existing networks Impact 16

17. Steps to partnership 17

18. Identifying what you want the partnership to achieve 18 Co-created: needs to be agreed jointly Understand shared interests

19. Part 3: Working together

20. Working together 20 Think about governance arrangements & MOUs Celebrate joint success

21. Working together 21 Can you identify any issues you have had in the past with partnership working? Why did they arise? How could you have resolved them? Do you have any issues/questions about your partnerships now? What might we do to resolve these?

22. Ending a partnership 22

23. End of workshop checklist 23 Feel confident to initiate and respond to partnership requests Be able to identify and achieve benefits to the library service from your partnerships Feel confident in identifying and resolving any issues that may emerge in partnership working Know how to end partnerships positively

24. Next steps 24 What is the one thing you will take away from this session that you will try to put into practice in your work? The full partnership toolkit is available here: https://www.librariesconnected.org.uk/resource/expert-bank-partnership-toolkit