PC-Doctor for Windows delivers
lower support costs by reducing
the frequency of No Trouble
Found (NTF) product returns
and speeding resolution of
customer-reported problems.
Leading manufacturers have
installed over 100 million copies
of PC-Doctor for Windows on
computer systems worldwide.
PC-Doctor for Windows deflects
service calls by giving end users
the tools they need to diagnose
hardware problems. When
service calls occur,
PC-Doctor for Windows
provides support technicians
with powerful hardware
diagnostics and system
information tools to speed call
resolution and increase first-call
resolution rates.
Features and Benefits
More than 200 diagnostic
tests cover all major PC
subsystems including CPU,
memory, system board, storage,
audio, graphics, networking,
and peripherals I/O.
Direct System Information
collects data from multiple
sources to provide an accurate
and thorough system view.
Customizable test
scripts support specific
system configurations
and customer
requirements.
Can be used to solve
problems remotely.
Easy-to-use graphical
interface can be
customized to simplify
the user experience
and advance the PC
manufacturers brand.
Common technology
base with PC-Doctor
Factory and PC-Doctor
Service Center products
for improved failure
and trend analysis.
Value-added services
available from PC-Doctor
include OEM customer
support and training,
diagnostic library updates,
application and development
consulting.
Compatible with current
versions of Microsoft Windows,
including Windows Server 2003,
Windows Server 2008, Windows
XP, Windows Vista, Windows 7,
Windows 8, and Windows PE.
Reduces No Trouble Found
(NTF) rates.
Increases customer
satisfaction and brand
value.
Deflects call center
support calls.
Reduces support call
duration.
Increases support first-call
resolution rates.
Easy deployment.
Easily integrates support
for emerging standards in
hardware development.
Localized in 24 languages.
Small footprint on end
user hard drives.
Custom company branding
including company logos
and support contact
information
Key User Communities
PC manufacturers
Original Equipment
Manufacturers (OEMs)
Original Design
Manufacturers (ODMs)
System integrators and IT
service providers
System builders and Value-
Added Resellers (VARs)
Customer support and
field service organizations
Enterprise IT departments
Product Deliverables
PC-Doctor for Windows
software product master
for pre-installation on end-
user systems
Reproduction and
distribution license
agreement to install PC-
Doctor for Windows on
computer systems
Customizable on-line
documentation content for
installation with PC-Doctor
for Windows
Multilingual versions
available in 24 languages
for major PC market
regions
Optional consulting and
professional services
available to speed field
delivery of PC-Doctor for
Windows solutions