Plan purchase

Samsung EU Training Bot Plan Purchase PPT

1. Sales Process on 360 Portal

2. via mServ App for Service Partners via 360 Web Portal Assisted service through Contact Centre Support App runs on any Android and iOS device Fully Digital Resource-light Onboarding Plan selling facilitated by 360 portal or retailer app - mServ Live now! To be launched soon

3. Sales Process on 360 Portal Step 1: Login to the Servify 360 Portal with unique login credentials

4. Sales Process on 360 Portal Step 2: Enter the Samsung device IMEI & click on “Check eligibility”

5. Sales Process on 360 Portal Step 3: Based on the Device EULA date, the list of eligible plans will be shown

6. Sales Process on 360 Portal Step 4: Select from the list of eligible plans

7. Sales Process on 360 Portal Step 5: Enter basic customer details (Customer Name, Number, Email ID and product value)

8. Sales Process on 360 Portal Step 6: Click on ”Save & Continue”

9. Sales Process on 360 Portal Step 7: Review details, click on tick box & then “Payment Received”

10. Sales Process on 360 Portal The Plan is successfully purchased and will automatically be activated

11. Sales Process on 360 Portal Summary screen

12. Sample Plan Confirmation E-mail Customer receives Plan confirmation E-mail instantly after plan purchase

13. Sales Process on 360 Portal All transactions can be viewed in the “Transaction Summary”

14. Thank You