pManifold fy2014-15_q1_q2_brief_update

Brief update of Q1 and Q2 for key Clients

1. CONFIDENTIAL / ONLY FOR RESTRICTED CIRCULATION / pManifold Updates FY 2014-15
November 3, 2014 www.pManifold.com 1
pManifold Updates – Q1, Q2 of FY 2014-15

pManifold continues to traverse its journey by catalysing new emerging business models in mass markets by supporting its
clients operating or wishing to operate in such areas. Some quick updates:
 We continue to serve the following markets:
o Indian utilities in power, water and waste, with emphasis on PPP models
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o Closely developing new markets through selective projects in Health, Education, and BFSI
o Continuing to expand sector agnostic Market Research projects for International markets

Overall, we look forward to cater to strengthening of individual utilities performance and their appropriate ‘Smart’
integration with other utilities and citizen services (municipal and non-municipal) at ‘CITY’ level for improved
viability, services delivery, customer satisfaction, governance and sustainability.

 Below is list of some key pManifold’s completed/ active projects in FY 2014-15:
# Project Title Project
Industry
Project Type Project Sub-
Type
1 Global KPO services unit Lifesciences KPO Dedicated
Team
2 Market sizing, and Global NPV Modeling for new drug discovery for
Malaria cure
Lifesciences Consulting Market
Research
3 2014 Indian Power Distribution Utility Outlook Survey & Strategic
Facilitation
Power Research Customer
Research
4 Consumer Surveys for Chikli Municipal Corporation in Maharashtra
undergoing water reforms under Sujal scheme
Water Managed
Service
Customer
Indexing
5 Process Quality and Customer Satisfaction monitoring for GIS
Products and Training Division (B2B CSAT survey)
Water Research Customer
Research
6 Thought Leadership positioning via researched and knowledge based
regular Blogs, Newsletters, Webinars and White papers
GIS Stakeholder
Engagement
Blog
7 Proposal writing for new International Business Development GIS Consulting Business
Development
8 Water & Sewerage Reforms Modeling and Willingness to Pay survey
for CMWSSB
Water Consulting Model
Development
9 Customer Opinion Preference and Satisfaction survey for
Muzaffarpur Power Distribution Franchisee (B2C CSAT survey)
Power Research Customer
Research
10 Customer Opinion Preference and Satisfaction survey for Gwalior
Power Distribution Franchisee
Power Research Customer
Research
11 Customer Opinion Preference and Satisfaction survey for Ujjain
Power Distribution Franchisee
Power Research Customer
Research
12 Customer Opinion Preference and Satisfaction survey for
Aurangabad 24x7 Water PPP
Water Research Customer
Research

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In process to expand into other utilities markets that are fast emerging in India - City Gas Distribution, Urban Mass Transportation,
Broadband Cable and Municipal services.

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November 3, 2014 www.pManifold.com 2
13 Market Research Report on 'Advanced/ Smart Electricity Metering
Market in India'
Power Research Market
Research
14 Mobile and Web Application Development for daily Energy
Exchange data sharing with customers for India's largest Energy
Exchange (3 platforms - Android, IoS, Blackberry)
Power Mobile
Enterprise
App
Customer
Engagement
15 Customer Research and services to raise and implement
uninterrupted DC supply to pilot regions with 4 Discoms in South
India
Power Consulting Customer
Service
16 Value Proposition, Model building, Pilot initiation and advocacy of
uninterrupted DC supply to apartment buildings
Power Consulting Model
Development
17 Online stakeholder education and engagement in Power Quality via
researched Blogs and Webinars
Power Stakeholder
Engagement
Blog
18 Establishing value proposition, building ‘Performance based DT
Managed services’ model and carrying out pilot for increasing use of
EE and Reliable DTs in Indian Power Distribution Utilities
Power Consulting Model
Development
19 Stakeholder Engagement via turnkey Website positioning, design,
development and content management for one new Water PPP
operator in Delhi
Water Stakeholder
Engagement
Website
20 Knowledge Partner and support services for organising first Global
Nagpur Summit together with Nagpur First
City Stakeholder
Engagement
Event
21 Utility Training: Team Building and increasing Team effectiveness Water Training Capacity
Building
22 Managed services for Meter Data Payment Posting to Billing Dept.
for 24x7 Water operator
Water Managed
Service
Data
Management
23 Training Need Analysis for one of largest 24x7 Water utility operator Water Training TNA
24 Mobile based Photo Meter Reading application development and
backend web services support and reporting for 24x7 Water
operator
Water Mobile
Enterprise
App
MDM
25 Goal Setting and Performance Tracking for Head responsibles for
different sub-divisions
Enviro Consulting Performance
Management
26 Mobile and Web Application development for traceable data
collection and work flow automation for water sampling and testing
for over 2 lacs water sources in one district of Rajasthan
Water Mobile
Enterprise
App
Productivity
Enhancement
27 Excel modeling and decision support for finalising variable
performance Incentive Scheme
Enviro Consulting
28 Thought Leadership positioning through regular research based
Blogs and Newsletters
Enviro Stakeholder
Engagement
Blog
29 Conducting a followup exercise for ICT based Citizen feedback for
water and sanitation services using telephone based survey for
Pimpri Chinchwad Municipal Corporation
Water Research Customer
Research

 Above list’s project sites (or research focus) span below locations:
o Globe: USA, Africa, Europe, Asia
o India: Delhi, Maharashtra, Madhya Pradesh, Bihar, Orissa, Tamilnadu, Andhra Pradesh, Karnataka, Kerala,
Rajasthan, others

 We are now 17 full time cross-functional team of technical/business analysts and consultants. The team is augmented
with additional part time/ project basis specialists Partner Consultants and outsourced field research teams.

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November 3, 2014 www.pManifold.com 3
 Since December 2013, we are centrally located in our new and bigger 2800 sq. ft office in Nagpur, allowing ability to
scale up. We have 3 other partner office representations in New Delhi, Chicago and Ontario.

 We have executed more than 200+ research and consulting projects in last 4.25 years, with diverse clientele. Some of
our key clients include:
Private Utility Operators  Power: Essel Utilities, Enzen, GTL, Noida Power, SNDL, SPML
 Water: Orange City Water, Nangloi Water Services, Essel Utilities
 Waste: SMS Envocare Ltd., MEPL

Infrastructure co.  SMS Infra Ltd, L&T, Shapoorji Palloonji, Ramky, MEIL, GPIL, HIDC, SBEPL, PNC Infra,
Sai Infosystems

Utility Service Providers  SAP, Accenture, ABB, Exceleron, Raychem RPG, Moser Baer, ACME, ADCC Infocad,
Indra Systems, Creative Entrepreneurs, Ferranti

Exchange Operator  India Energy Exchange

Consultants, Financiers  Aagami, DRA, Feedback Infra, SBI Caps, General Atlantic, SGR Advisors, SEE Tech
Solutions, Iridis Advisory, Almondz, Emergent Ventures

Nodal Agencies,
Multilaterals
 World Bank, UNDP, International Copper Association
Institutions  IIT Chennai, Raisoni Group


 We have completed around 40,000 end-customers interactions, understanding their feedback on various utility
services quality delivered to them pan India, and further extending this knowledge built to help utility operators
improve their operations and customer satisfaction. We have done CSAT for B2C and B2B businesses.

 We successfully deployed our Photo Meter Reading Mobility App for one of largest private water utility operator with
4 lac+ connections. We continue to develop and evolve this with further Modules for work flow automation and
customer engagement, as integrated Mobile platform for Utilities, and calling it uBox©.

 We have received good response to our now 7 months young Training vertical. It focus upon enhancing business
performance, through engaging employees and supporting capacity building. We have delivered 15+ Corporate
trainings and looking forward to grow this further.

 We are Organising and Knowledge Partner to one unique Citizen initiative ‘Global Nagpur Summit 2014 – Conference
and Awards’ to support City’s overall balanced growth and improving various citizen services and business
environment. This is in line with our charter to integrate our services and support City’s holistic development. Taking
‘Utility & Infra services’ sub-focus for Cities, we looking forward to take IUKAN to help solve Regional utility issues.

 We have one new advisor Mr. Anil Parakh, who is Partner at VKSCA, one of largest CA firm in Central India. With him,
we are focusing to evolve ‘Customer Audit’ stream and integrate with Financial Audit, and thereby developing
improved lead indicators for measuring and affecting Business overall Performance.

4. CONFIDENTIAL / ONLY FOR RESTRICTED CIRCULATION / pManifold Updates FY 2014-15
November 3, 2014 www.pManifold.com 4
 We are uniquely positioned in chosen mass Markets with focus on ‘Customers’, ‘Cities’ and ‘Business Models’. As
we evolve, so are our services to cater to emerging markets:
1 Primary Customer Studies
(via in-person, telephone,
sms, online)
 Service level benchmarking
 Customer satisfaction monitoring
 Customer due diligence (or Demand Assessment) for guiding Investments
 Customers consumption and payment behavior studies
 Social impact Audit
 Willingness to Pay study

2 Process & Data Audits,
Performance Improvement
 Customer interfacing processes Field and Data Audit
o Ex: Metering Data audit, MRBD audit, Customer Service Centre audit,
Collection Centre audit, Customer Indexing process audit, Vigilance
process audit, Loss reduction audit, Revenue Assurance audit, etc.
 Customer segmentation and data analytics - Consumption, Metering,
Billing, Collection, Arrear, Theft etc.
 Customer Processes benchmarking and improvement
 Revenue Assurance & Customer Experience Management

3 Stakeholders Engagement,
Market Development
 Building Value Proposition/ Market Positioning/ Thought Leadership/ Policy
Advocacy via:
o Researched knowledge based content development - Blog, Newsletter,
Webinar, White Paper, Industry Outlook survey etc.
o Organising industry level stakeholder engagement Conference
o Social media and online Community Management

4 Market Research,
Stakeholders Consultation,
Strategy, new Business
Model Development
 Market segmentation; Demand sizing; NPV modeling
 Excel Financial Modeling & Investment analysis
 Industry/ Competition Landscape Assessment
 Stakeholder Consultation and New Business Modeling
 Financial scenario analysis
 Strategic facilitation and Planning
 Bid Advisory for B2C PPP models

5 Enterprise Mobility  Custom Mobility & Web Apps development for improved customer
engagement
 Custom Mobility & Web Apps development for work force productivity
enhancement