مهارات الإتصال الفعال والتواصل الداخلي في المؤسسات.pptx

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31. The Communication Process ~An interpersonal process of sending and receiving symbols with messages attached to them

32. Model of Communication

33. Miscommunication? http://www.youtube.com/watch?v=Be6tunbRcs8

34. Key Elements of Communication Process Sender: Responsible for encoding an intended message into meaningful symbols, both verbal and non-verbal Communication Channel: Path of communication; written, spoken, non-verbal Receiver: Decodes perceived meaning Meaning: Interpret message Feedback: reverses the process & conveys response back to sender

35. Types of Noise Barriers to communication exist at every stage. They are considered NOISE (or interference), and can sometimes lead to miscommunication

36. Barriers to Communication (=NOISE) Semantic problems Absence of feedback Improper channels Physical distractions Cultural differences

37. Other Barriers to Communication: Inappropriate language Improper timing Poor communication skills High Tech problems Low motivation and interest Defensive communication Preconceived ideas

38. Barriers Continued… Insufficient non-verbal behaviour Communication overload Inappropriate source Lack of empathy

39. Communication Comic

40. Cultural Misunderstandings…. http://www.youtube.com/watch?v=fNSaxqEmsPs

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