Presentation - effective supervisory skills - fmm.ppt

ppt supervisory

1. EFFECTIVE SUPERVISORY
SKILLS
By :
Khairol Anuar B.
Masuan

2. LEARNING OBJECTIVES :
To address all of today's challenges, and the skills and knowledge required to
meet them. Participants will learn techniques for interpersonal effectiveness
with employees and co-workers, operational effectiveness in managing goals
and objectives, and organizational effectiveness in managing teamwork and
cooperation.
 
By the end of this program, participants will be able to:
•Understand the supervisor’s task
•Understanding Supervisor’s Role in Management
•Learn how to Plan, Organize, Monitor and Evaluate the department’s work
•Learn the essential supervisory skills and implement the various tools and
approaches
•Principles of good leadership
•Participating in team planning.
•Developing team commitment and co-operation.
•Managing and developing team performance.
•Participating in and facilitating work teams.

3. COURSE OUTLINE
1. The Focus & Style of the Effective Leader
–The influence of the Leader on the Team & the
impact of their focus & behavior
–Leadership Presence – looking like an Effective
Leader
–Management Grid - different types of Leader & their
impact on their Team
–The focus & goals of the Effective Leader / Manager
–The Competency Framework of the Effective Team
Leader - skills, processes & tools needed in the Role

4. 2. Leadership and Management of Change
–The need for change
–Psychology of resistance to change
–Implementing the change model
–Developing the change management plan
–Communicating for change

5. 3. Building the Team & People Management
–The concept of 'Team' vs Group
–The nature of a high performing Team - the attitude,
behaviour & benefits
–Essential Keys to People Management
–Beginning a new Team - binding the Team, aligning to
goals
–Organising & Structuring work throughput
–How to set Team goals, use Team incentives & rewards
to take the Team forward
–How to plan, structure and run effective Team meetings
–Using Team Meetings effectively to align, manage and
motivate the Team

6. 4. Managing Team Member's Performance & Working
One-to-One
–How to bond & build mutual respect with each Team
Member
–How to benchmark the 'ideal' Team Member - what
you are building
–How to develop a training & development matrix
–How to plan & structure coaching one-to-one's with
each team member
–Practice in running motivational coaching sessions -
role-play

7. 5. Managing the Whole Role - Time management Systems
& Practices
–Principles of Time Management
–How to prioritise - the urgent vs. important;
prioritising time & effort to achieve the right result
–How to keep track of all your accountabilities
–Achieving results & continuously improving - Plan, Do,
Review & Learn
–The Effective Team Leader - Planning by the week,
doing by the day
–Building the Habits of the Effective Leader

8. 6. Developing and Empowering People
(training, coaching and delegating)
–Discover the meaning of 'Situational Leadership', and
how to employ various styles of Leadership for
developing and supporting your people.
–Consider the leader's role in skill transference,
induction and training.
–Discuss what 'coaching' means, and techniques for
successful coaching.
–Recognise the benefits of delegation for increasing
productivity and developing the capabilities of team
members.
–Discuss the principles of effective delegation.

9. Methodology
•This program will be presented via :
–Interactive lecture
–Practical hands-on activities
–Role-play
–Group & individual presentation

10. Time / Day Day 1 Day 2
09.00 am –
10.30 am
 Introduction & Ice Breaking
 
 The Focus & Style of the Effective Leader
(Discussion & Q/A session)
 Managing Team Member's Performance & Working One-to-
One
 
 LDK
(Discussion & Q/A session)
10.30 am –
11.00 am
TEA BREAK
11.00 am –
12.30 pm
 Leadership and Management of Change
(Discussion & Q/A session)
 Managing the Whole Role - Time management systems &
practices
(Discussion & Q/A session)
12.30 pm –
02.00 pm
LUNCH
02.00 pm –
03.30 pm
 Building the Team & People Management
(Discussion & Q/A session)
 Developing and
 Empowering People (training, coaching and
delegating)
(Discussion & Q/A session)
03.30 pm –
04.00 pm
TEA BREAK
04.00 pm –
05.00 pm
 LDK
(Discussion & Q/A session)
 Action plan, group discussion, Q&A Session & Conclusion
Tentative