Presentation emotions and moods, basics type of emotions

Emotions and moods in HRM

1. Content: Emotion and moods Basic type of emotions Types of moods Source of emotion and moods OB application of emotion and moods

2. Emotion and moods: What is emotions? Emotions are conscious mental reactions (such as anger or fear) subjectively experienced as strong feelings usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body. What is moods? An emotional state of mind Or feelings. Feeling a desire for something or to do something.

3. What is emotions and moods? Emotions are short-lived feelings that come from a known cause, while moods are feelings that are longer lasting than emotions and have no clear starting point of formation. According to organizational behavior. Moods and emotions in organizational behavior are crucial elements in the workplace. They shape communication, influence decision-making, impact performance, and play a key role in emotional intelligence and support.

4. Emotion and mood Emotion is a complex psycho physiological experience of an individual’s state of mind as interacting with biochemical(internal) and environmental(external) influences Emotion is associated with mood, temperament, personality, disposition, and motivation Mood is the way a person feels inside, the experience of emotion, sustained and predominant internal emotional experience. A mood disorder is characterized by a disturbance in this mood.

5. Types Of basic emotions; Anger Fear Disgust Sadness Happiness Surprise Joy Anxiety Sympathy

6. The Six Basic Emotions A widely accepted theory of basic emotions and their expressions, developed Paul Ekman, suggests we have six basic emotions. They include sadness, happiness, fear, anger, surprise and disgust. 1. Sadness An emotional state characterized by feelings of disappointment, grief or hopelessness
Expression: Frown, loss of focus in eyes, tears 2.Happiness A pleasant emotional state that elicits feelings of joy, contentment and satisfaction
Expression: Smile, laughter 3.Fear A primal emotion that is important to survival and triggers a fight or flight response
Expression: Wide eyes, tense stretched lips

7. 4.Anger An emotional state leading to feelings of hostility and frustration
Expression: Glare, eyebrows drawn together, tight lips 5.Surprise A brief emotional state, either positive or negative, following something unexpected
Expression: Raised brows, open mouth, gasp 6.Disgust A strong emotion that results in feeling repulsed
Expression: Wrinkled nose, gagging, no eye contact

8. Types of moods: Positive moods: positive moods are created when people are happy, excited, or enthusiastic about events taking place in their lives. 2. Negative moods: Negative moods include feelings of being scared, anxious, annoyed, or depressed and are more impactful to the work environment.

9. Sources of Emotions & Moods From where emotions come: 1. Personality : built in tendencies to experience certain moods & emotions more frequently. Affect Intensity- difference in strength to experience emotions 2. Day of the Week and Time of the Day: day later in week or near to week end are felt with good emotions and moods. Early time of the day is felt with bad moods. 3. Weather: people are of the opinion that their moods are good or bad due to weather conditions but research has not such evidence.

10. 4. Stress: mounting level of stress worsen our moods. Stress takes toll on our moods. 5. Social Activities: type of activity-physical, informal, epicurean (eating with others) create more positive affect than attending meetings and sedentary (TV watching). 6. Sleep: Less and poor quality puts in bad mood and impairs decision making and control on emotions. 7. Exercise: enhances positive moods-not much strong-do not expect miracles. 8. Age: Early age is with good moods-wrong People learn to improve emotional experience with age and have fewer negative emotions as they get more older.

11. 9. Gender: Women experience emotions more intensely as compared to men except anger. But it depends how someone is culturally socialized.
Men-are more tough- expression of emotions distorts the masculine image.
Women-are expected to express more positive emotions than men –example shown by smiling.

12. Emotions, moods and OB: The workplace was considered emotions and mood free space in the universe. The business has nothing to do with emotions and moods the people have either positive or negative. But recently it is felt that people make the workplace and as people are not free from emotions, so it is not possible to make emotions free place in the midst of people.
There are two possible explanations: 1. Myth of Rationality – no frustration, fear, anger, love , hate, joy, grief and similar feeling at job. 2. Emotions are Disruptive – Negative – frustrate the performance of employee, rarely constructive – enhance performance.

13. OB Applications on Emotions & Mood 1. Selection: criteria be adjusted. As people with emotions sold more than their counterparts with less emotional intelligence. 2. Decision Making: Positive moods and emotions seen to help decision making. Positive moods- help problem solving skills, make quick decision. Negative moods- poorer decisions, perfectionist searching for perfect decision – hard to find. 3. Creativity: people with Positive Moods open in thinking- that leads to creativity. Moreover, people in positive mood feel everything is going okay and do not feel to make change that hinders creativity

14. 4. Motivation: Positive moods – solved better word – puzzles- who saw funny clip than the group with viewing funny puzzles. Positive feedback enhances positive moods that in turn results in better motivation to do job well. 5. Leadership: Effective leadership rely on emotional appeals to help convey their messages. Excitements, enthusiastic and active leaders organize their subordinates better and convey better efficacy, competence, optimism. 6. Negotiation: the negotiators with anger better win over the opponents. Negative emotions about bad performance loose in future negotiations.

15. 7. Customer Service: Emotional worker do better business and repeat. More satisfaction is attach with emotional dealing. Emotional Contagion – the process by which peoples’ emotions are caused by the emotions of others. 8. Job Attitudes: “ Never take your work home” but it not easy-people having a good day at work take good moods to their homes. 9. Deviant Workplace Behavior: (violate established norms that threaten organizations or its’ members or both) Negative emotions lead to such behavior.

16. The end