Presentation-on-Digital-Journey-Feb-2016.pdf
Statusjunction2
34 views
65 slides
Sep 27, 2024
Slide 1 of 65
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
About This Presentation
Reliance
Slide Content
Digital Journey: Industry trends and our achievements in recent times
February 2016
Reliance Capital
February 2016
Reliance Capital
Confidential Slide 2
This presentation does not constitute a prospectus, an offering circular, an advertisement, a private placement offer letter or offer document or an offer, or
a solicitation of any offer, to purchase or sell any securities under the Companies Act, 2013 and the rules made thereunder, the Securities and Exchange
Board of India (Issue of Capital and Disclosure Requirements) Regulations, 2009, as amended, or any other applicable law. This presentation should not
be considered as a recommendation that any investor should subscribe for, or purchase, any securities of Reliance Capital Limited or its subsidiaries or
its associates (together, the “Company”) and should not be used as a basis for any investment decision.
The information contained in this presentation is only current as of its date and has not been independently verified. No representation, warranty,
guarantee or undertaking, express or implied, is or will be made as to, and no reliance should be placed on, the accuracy, completeness or fairness of the
information, estimates, projections and opinions contained in this presentation. The Company may alter, modify or otherwise change in any manner the
contents of this presentation, without obligation to notify any person of such revision or changes.
This presentation contains statements that constitute forward-looking statements. These statements include descriptions regarding the intent, belief or
current expectations of the Company or its directors and officers with respect to the results of operations and financial condition of the Company. These
statements can be recognized by the use of words such as “expects,” “plans,” “will,” “estimates,” “projects,” or other words of similar meaning. Such
forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in such
forward-looking statements as a result of various factors and assumptions which the Company believes to be reasonable in light of its operating
experience in recent years. The risks and uncertainties relating to these statements include, but not limited to, risks and uncertainties, regarding
fluctuations in earnings, our ability to manage growth, competition, our ability to manage our operations, government policies, regulations etc. The
Company does not undertake to revise any forward-looking statement that may be made from time to time by or on behalf of the Company. Given these
risks, uncertainties and other factors, viewers of this presentation are cautioned not to place undue reliance on these forward looking statements.
None of the Company or any of its affiliates, advisers or representatives accepts any liability whatsoever for any loss howsoever arising from any
information presented or contained in this presentation. Please note that the past performance of the Company is not, and should not be considered as,
indicative of future results. Furthermore, no person is authorized to give any information or make any representation which is not contained in, or is
inconsistent with, this presentation. Any such extraneous or inconsistent information or representation, if given or made, should not be relied upon as
having been authorized by or on behalf of the Company.
This presentation and its contents are confidential and should not be distributed, published or reproduced, in whole or part, or disclosed by recipients
directly or indirectly to any other person. The distribution of this presentation in certain jurisdictions may be restricted by law. Accordingly, any persons in
possession of this presentation should inform themselves about and observe any such restrictions.
The information contained herein does not constitute an offer of securities for sale in the United States or in any other jurisdiction. Securities may not be
offered or sold in the United States absent registration or an exemption from registration under the U.S. Securities Act of 1933, as amended.
Disclaimer
This presentation does not constitute a prospectus, an offering circular, an advertisement, a private placement offer letter or offer document or an offer, or
a solicitation of any offer, to purchase or sell any securities under the Companies Act, 2013 and the rules made thereunder, the Securities and Exchange
Board of India (Issue of Capital and Disclosure Requirements) Regulations, 2009, as amended, or any other applicable law. This presentation should not
be considered as a recommendation that any investor should subscribe for, or purchase, any securities of Reliance Capital Limited or its subsidiaries or
its associates (together, the “Company”) and should not be used as a basis for any investment decision.
The information contained in this presentation is only current as of its date and has not been independently verified. No representation, warranty,
guarantee or undertaking, express or implied, is or will be made as to, and no reliance should be placed on, the accuracy, completeness or fairness of the
information, estimates, projections and opinions contained in this presentation. The Company may alter, modify or otherwise change in any manner the
contents of this presentation, without obligation to notify any person of such revision or changes.
This presentation contains statements that constitute forward-looking statements. These statements include descriptions regarding the intent, belief or
current expectations of the Company or its directors and officers with respect to the results of operations and financial condition of the Company. These
statements can be recognized by the use of words such as “expects,” “plans,” “will,” “estimates,” “projects,” or other words of similar meaning. Such
forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in such
forward-looking statements as a result of various factors and assumptions which the Company believes to be reasonable in light of its operating
experience in recent years. The risks and uncertainties relating to these statements include, but not limited to, risks and uncertainties, regarding
fluctuations in earnings, our ability to manage growth, competition, our ability to manage our operations, government policies, regulations etc. The
Company does not undertake to revise any forward-looking statement that may be made from time to time by or on behalf of the Company. Given these
risks, uncertainties and other factors, viewers of this presentation are cautioned not to place undue reliance on these forward looking statements.
None of the Company or any of its affiliates, advisers or representatives accepts any liability whatsoever for any loss howsoever arising from any
information presented or contained in this presentation. Please note that the past performance of the Company is not, and should not be considered as,
indicative of future results. Furthermore, no person is authorized to give any information or make any representation which is not contained in, or is
inconsistent with, this presentation. Any such extraneous or inconsistent information or representation, if given or made, should not be relied upon as
having been authorized by or on behalf of the Company.
This presentation and its contents are confidential and should not be distributed, published or reproduced, in whole or part, or disclosed by recipients
directly or indirectly to any other person. The distribution of this presentation in certain jurisdictions may be restricted by law. Accordingly, any persons in
possession of this presentation should inform themselves about and observe any such restrictions.
The information contained herein does not constitute an offer of securities for sale in the United States or in any other jurisdiction. Securities may not be
offered or sold in the United States absent registration or an exemption from registration under the U.S. Securities Act of 1933, as amended.
Disclaimer
Confidential Slide
Information Technology
Contents
Way Forward 3
Predictions & Trends - 2016 and beyond 1
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social, IOT, Virtual Assistants, Big Data
►Projects undertaken against the emerging trends - Website modernizations,
Mobile Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey 2
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
3
Information Technology
Contents
Way Forward 3
Predictions & Trends - 2016 and beyond 1
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social, IOT, Virtual Assistants, Big Data
►Projects undertaken against the emerging trends - Website modernizations,
Mobile Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey 2
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
3
Confidential Slide
Contents
Way Forward 3
Predictions & Trends - 2016 and beyond 1
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social, IOT, Virtual Assistants, Big Data
►Projects undertaken against the emerging trends - Website modernizations,
Mobile Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey
2
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
Information Technology
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
4
Contents
Way Forward 3
Predictions & Trends - 2016 and beyond 1
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social, IOT, Virtual Assistants, Big Data
►Projects undertaken against the emerging trends - Website modernizations,
Mobile Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey
2
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
Information Technology
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
4
Confidential Slide 0
200
400
600
(in million)
2015 2008 2006 2012 2010 2004 2002 2000 1998 1996 1994 1992 2018
5
Exponential internet explosion
India racing ahead: 550 MN+ internet users by 2018
Over 550 million internet users by 2018
60% will only access the internet through their mobile
Source: Boston Consulting, Accenture
Internet 1
Predictions - 2016 and Beyond 1
20 years for first 100 million users; 2-3 years for second 100 million;
1 - 1.5 years for next three 100 million each
200
400
600
(in million)
2015 2008 2006 2012 2010 2004 2002 2000 1998 1996 1994 1992 2018
5
Exponential internet explosion
India racing ahead: 550 MN+ internet users by 2018
Over 550 million internet users by 2018
60% will only access the internet through their mobile
Source: Boston Consulting, Accenture
Internet 1
Predictions - 2016 and Beyond 1
20 years for first 100 million users; 2-3 years for second 100 million;
1 - 1.5 years for next three 100 million each
Confidential Slide
40
20
0
100
80
60
7.1%
2.9%
7.2%
22.4%
0.1%
3.5%
0.3%
2.4%
42.0%
2010 2003
3.3%
94.3%
5%
49.0%
15.8%
44.6%
% share of transactions from banking channels
2020 (Base)
Branch
ATM cards
POS (Card)
Call centre
Online
Mobile
Direct
channels
Survey across 14K customers, 50K
bank employees (2011)
In Banking
~0% 3.9% 33%
% share of direct
channels
By 2020, Share of transactions on direct channels
to increase from 4% to 33% (Banking)
Source: Boston Consulting,
Channels 2
Predictions - 2016 and Beyond 1
6
40
20
0
100
80
60
7.1%
2.9%
7.2%
22.4%
0.1%
3.5%
0.3%
2.4%
42.0%
2010 2003
3.3%
94.3%
5%
49.0%
15.8%
44.6%
% share of transactions from banking channels
2020 (Base)
Branch
ATM cards
POS (Card)
Call centre
Online
Mobile
Direct
channels
Survey across 14K customers, 50K
bank employees (2011)
In Banking
~0% 3.9% 33%
% share of direct
channels
By 2020, Share of transactions on direct channels
to increase from 4% to 33% (Banking)
Source: Boston Consulting,
Channels 2
Predictions - 2016 and Beyond 1
6
Confidential Slide
Social Media Users to Grow by 15% by 2016-17 in India
240 million Internet users in India
106 million active social media users
Today social media banking users are
not even 5% of Active Internet banking
or social network users
By 2016-17, it will grow to 13-15%, so
an exponential growth is expected
Source: Gartner, Boston Consulting
Social 3
Predictions - 2016 and Beyond 1
7
Social Media Users to Grow by 15% by 2016-17 in India
240 million Internet users in India
106 million active social media users
Today social media banking users are
not even 5% of Active Internet banking
or social network users
By 2016-17, it will grow to 13-15%, so
an exponential growth is expected
Source: Gartner, Boston Consulting
Social 3
Predictions - 2016 and Beyond 1
7
Confidential Slide
One million New IOT devices will be purchased
every hour of every day in 2021
By 2020, 50% and more domestic smart objects
will be able to communicate (directly or
indirectly) with smartphones
By 2018, 6 billion connected things
will be requesting support
By 2018, 2 million employees will be required to wear health and fitness tracking devices
as a condition of employment
Worries about system data will be dwarfed by concerns over personal, behavioral and
health data
Source: Boston Consulting, Accenture
Internet of Things (IOT) 4
Predictions - 2016 and Beyond 1
8
One million New IOT devices will be purchased
every hour of every day in 2021
By 2020, 50% and more domestic smart objects
will be able to communicate (directly or
indirectly) with smartphones
By 2018, 6 billion connected things
will be requesting support
By 2018, 2 million employees will be required to wear health and fitness tracking devices
as a condition of employment
Worries about system data will be dwarfed by concerns over personal, behavioral and
health data
Source: Boston Consulting, Accenture
Internet of Things (IOT) 4
Predictions - 2016 and Beyond 1
8
Confidential Slide
By 2020, smart agents will facilitate 40% of mobile interactions, and the
post-app era will begin to dominate
Virtual personal
assistants (VPAs) for
workforce productivity
would be on the rise
Cloud services with
open VPA APIs would
grow
The post-mobile / post-app era is coming… Virtual Assistants 5
Predictions - 2016 and Beyond 1
9
Source: Gartner
By 2020, smart agents will facilitate 40% of mobile interactions, and the
post-app era will begin to dominate
Virtual personal
assistants (VPAs) for
workforce productivity
would be on the rise
Cloud services with
open VPA APIs would
grow
The post-mobile / post-app era is coming… Virtual Assistants 5
Predictions - 2016 and Beyond 1
9
Source: Gartner
Confidential Slide
Through 2020, Smarter and Faster Business Decisions
Will Be a Key Driving Force of IT Innovation.
Big Data Analytics will be embedded
everywhere
IDC predicts that by 2020, 50% of all
business analytics software will include
prescriptive analytics
By 2020, IDC predicts, data monetization
efforts will result in enterprises increasing the
marketplace’s consumption of their own data
by 100-fold or more
Also, by 2020, the amount of data that is
worth analyzing will double
Source: IDC, Gartner
Big Data 6
Predictions - 2016 and Beyond 1
10
Through 2020, Smarter and Faster Business Decisions
Will Be a Key Driving Force of IT Innovation.
Big Data Analytics will be embedded
everywhere
IDC predicts that by 2020, 50% of all
business analytics software will include
prescriptive analytics
By 2020, IDC predicts, data monetization
efforts will result in enterprises increasing the
marketplace’s consumption of their own data
by 100-fold or more
Also, by 2020, the amount of data that is
worth analyzing will double
Source: IDC, Gartner
Big Data 6
Predictions - 2016 and Beyond 1
10
Confidential Slide
Information Technology
Contents
Way Forward
Predictions & Trends - 2016 and beyond
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social , IOT, Virtual Assistants, Big Data
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
►Projects undertaken against the emerging trends - Website modernizations, Mobile
Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey 2
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
11
Information Technology
Contents
Way Forward
Predictions & Trends - 2016 and beyond
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social , IOT, Virtual Assistants, Big Data
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
►Projects undertaken against the emerging trends - Website modernizations, Mobile
Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey 2
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
11
Confidential Slide
Increasing Customer Demands: The Digital Era has increased
customer demands and technologies such as Social, Mobile,
Analytics / Big Data and Cloud are disrupting businesses
everywhere
Digitalization Core Competency: Digitalization has become a
core competency now and Mobility has been one of the most
disruptive technologies of all
Current Technology Trends and Our Journey 2
While Analytics is ‘The Priority’ today, Social is also emerging
as another disruptive force and a powerful medium to connect
people and share & disseminate information at a global scale
Cloud is becoming the core foundation for everything on IT
Infrastructure and the increasing digitization with business
processes exposure to internet is demanding stricter Information
Security controls
12
Increasing Customer Demands: The Digital Era has increased
customer demands and technologies such as Social, Mobile,
Analytics / Big Data and Cloud are disrupting businesses
everywhere
Digitalization Core Competency: Digitalization has become a
core competency now and Mobility has been one of the most
disruptive technologies of all
Current Technology Trends and Our Journey 2
While Analytics is ‘The Priority’ today, Social is also emerging
as another disruptive force and a powerful medium to connect
people and share & disseminate information at a global scale
Cloud is becoming the core foundation for everything on IT
Infrastructure and the increasing digitization with business
processes exposure to internet is demanding stricter Information
Security controls
12
Confidential Slide
SOCIAL MOBILE ANALYTICS CLOUD
Current Technology Trends and Our Journey 2
IT Security
IT CONTINUITY RESPONSIVE STRONG CORE
13
SOCIAL MOBILE ANALYTICS CLOUD
Current Technology Trends and Our Journey 2
IT Security
IT CONTINUITY RESPONSIVE STRONG CORE
13
Confidential Slide
Current Technology Trends and Our Journey 2
Social Media 1
Customer Care
Advertisement/Marketing
Leads and Acquisitions
Customer Engagement
ORM / Branding
Actively using leading social media
platforms such as Facebook, YouTube,
Twitter, Google+ to engage with customers
Social Media Platforms being used for
Product Sales and customer Servicing
Using these platforms to Increase
customer awareness on products, services
and brand awareness
14
Current Technology Trends and Our Journey 2
Social Media 1
Customer Care
Advertisement/Marketing
Leads and Acquisitions
Customer Engagement
ORM / Branding
Actively using leading social media
platforms such as Facebook, YouTube,
Twitter, Google+ to engage with customers
Social Media Platforms being used for
Product Sales and customer Servicing
Using these platforms to Increase
customer awareness on products, services
and brand awareness
14
Confidential Slide
Current Technology Trends and Our Journey 2
Social Media 1
A few Examples of Social Media Adoption /
Innovation across group
Reliance Life Insurance has introduced ‘Shop Now’ feature on Facebook for online policy sales/
lead generation. The page has over 271,570+ likes
Customers on Reliance Securities Facebook page can use ‘Sign UP’ feature for opening Reliance
Securities Trading Account
We are present on
Customers on Reliance Mutual Fund (RMF) page can use applications such as ‘RMF Risk Profile’ ,
& ‘Goal Calculator’. The page also provides channel to contact customer support / Generate leads
and provides informational videos to prospects/existing investors. The page has over 1,291,144
likes
Reliance Commercial Finance (RCF) Facebook page boasts ‘Ask the experts’, which is a knowledge
series by Anu Kapoor dedicated to customers
RMF is using WhatsApp for selected transactions and Customer Support. RGI is also using
WhatsApp for customer servicing. Facebook is being by RGI for Go Fit and Child Safety campaigns
15
Current Technology Trends and Our Journey 2
Social Media 1
A few Examples of Social Media Adoption /
Innovation across group
Reliance Life Insurance has introduced ‘Shop Now’ feature on Facebook for online policy sales/
lead generation. The page has over 271,570+ likes
Customers on Reliance Securities Facebook page can use ‘Sign UP’ feature for opening Reliance
Securities Trading Account
We are present on
Customers on Reliance Mutual Fund (RMF) page can use applications such as ‘RMF Risk Profile’ ,
& ‘Goal Calculator’. The page also provides channel to contact customer support / Generate leads
and provides informational videos to prospects/existing investors. The page has over 1,291,144
likes
Reliance Commercial Finance (RCF) Facebook page boasts ‘Ask the experts’, which is a knowledge
series by Anu Kapoor dedicated to customers
RMF is using WhatsApp for selected transactions and Customer Support. RGI is also using
WhatsApp for customer servicing. Facebook is being by RGI for Go Fit and Child Safety campaigns
15
Confidential Slide
Number of Followers:
August 2015 - 1.24 MN
December 2015 - 1.5 MN
Engagement:
August 2015 - 4.0%
December 2015 - 5.5%
Content:
Number of Followers:
August 2015 - 71.6k
December 2015 - 90k
Engagement:
August 2015 - 0.2%
December 2015 - 1%
Content:
Number of Followers:
August 2015 - 65.7k
December 2015 - 90k
Engagement:
August 2015 - 0.4%
December 2015 - 1%
Content:
Objective - Drive awareness and
consideration about ETFs on LinkedIn
Objective – Use Twitter as a medium to
Amplify communication e.g. Live
Tweeting from the Bloggers’ meet with
the hashtag #LambiInningsKiTaiyari
Objective - Drive greater engagement
with a relevant TG of 25 - 34 year olds
Social Media - Reliance Mutual Fund 2
16
Number of Followers:
August 2015 - 1.24 MN
December 2015 - 1.5 MN
Engagement:
August 2015 - 4.0%
December 2015 - 5.5%
Content:
Number of Followers:
August 2015 - 71.6k
December 2015 - 90k
Engagement:
August 2015 - 0.2%
December 2015 - 1%
Content:
Number of Followers:
August 2015 - 65.7k
December 2015 - 90k
Engagement:
August 2015 - 0.4%
December 2015 - 1%
Content:
Objective - Drive awareness and
consideration about ETFs on LinkedIn
Objective – Use Twitter as a medium to
Amplify communication e.g. Live
Tweeting from the Bloggers’ meet with
the hashtag #LambiInningsKiTaiyari
Objective - Drive greater engagement
with a relevant TG of 25 - 34 year olds
Social Media - Reliance Mutual Fund 2
16
Confidential Slide
Glimpse of few initiatives
270,415
Social Media - Reliance Life Insurance 2
Social Media 1
Do Good Campaign
17
Glimpse of few initiatives
270,415
Social Media - Reliance Life Insurance 2
Social Media 1
Do Good Campaign
17
Confidential Slide
Current Technology Trends and Our Journey 2
Mobile 2
Direct Sales & Support
Field Force
Empowerment
Leads and Acquisitions
Customer Engagement /
Education
Branding & Positioning
We are using mobile platform throughout
our business process. It has become one of
our main streams for:
oDirect Sales and Support - Account
Openings, Quotes, Illustrations, eKyc,
Document Submissions, Receipt Printing,
Collections etc.
oCustomer Engagement - Product /
Portfolio information, Customer support,
Mobile services etc.
oField Force Empowerment -
On Demand Information Dissemination,
Training, Performance Dashboards, Lead
Managements
18
Current Technology Trends and Our Journey 2
Mobile 2
Direct Sales & Support
Field Force
Empowerment
Leads and Acquisitions
Customer Engagement /
Education
Branding & Positioning
We are using mobile platform throughout
our business process. It has become one of
our main streams for:
oDirect Sales and Support - Account
Openings, Quotes, Illustrations, eKyc,
Document Submissions, Receipt Printing,
Collections etc.
oCustomer Engagement - Product /
Portfolio information, Customer support,
Mobile services etc.
oField Force Empowerment -
On Demand Information Dissemination,
Training, Performance Dashboards, Lead
Managements
18
Confidential Slide
Current Technology Trends and Our Journey 2
Mobile 2
With this App, Reliance Mutual Fund
Investors can:
1)Get insights on various Funds & their
Performance (Funds details, Latest NAV, track
markets and track Reliance Funds.)
2)Seamless Online Transactions - Purchase,
Redemption, Switch, SIP & SWP.
3)Investor Services
•Account Statement View
•NAV details
•Locate our Branches, Service Centers &
Distributors
•Contact Us
•Subscribe to reports for Markets, News and
Factsheet
4) Dynamic Calculators
Goal Planner, SIP Calculator, Retirement Planner,
EMI Calculators
Reliance Mutual Fund - Investor Mobile Application
19
Few Mobile Initiatives Across Group
Current Technology Trends and Our Journey 2
Mobile 2
With this App, Reliance Mutual Fund
Investors can:
1)Get insights on various Funds & their
Performance (Funds details, Latest NAV, track
markets and track Reliance Funds.)
2)Seamless Online Transactions - Purchase,
Redemption, Switch, SIP & SWP.
3)Investor Services
•Account Statement View
•NAV details
•Locate our Branches, Service Centers &
Distributors
•Contact Us
•Subscribe to reports for Markets, News and
Factsheet
4) Dynamic Calculators
Goal Planner, SIP Calculator, Retirement Planner,
EMI Calculators
Reliance Mutual Fund - Investor Mobile Application
19
Few Mobile Initiatives Across Group
Confidential Slide
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
This app is dedicated to Distributors and
facilitates:
•News of Financial Markets
•Details of new funds offered by Reliance
Mutual Funds
•SIP Performance
Using this app our distributors can:
Track selected funds basis various parameters
like NAV, Fund Size, Lump sum & SIP
Performance, volatility measures
Reliance Mutual Fund - Distributor App Business Easy
20
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
This app is dedicated to Distributors and
facilitates:
•News of Financial Markets
•Details of new funds offered by Reliance
Mutual Funds
•SIP Performance
Using this app our distributors can:
Track selected funds basis various parameters
like NAV, Fund Size, Lump sum & SIP
Performance, volatility measures
Reliance Mutual Fund - Distributor App Business Easy
20
Confidential Slide
Current Technology Trends and Our Journey 2
A quick investment App for Reliance Mutual
Fund Investors with the following features:
1) Simplicity
•One Click Investment
•One Click Withdrawal
•One Scheme - Cash Plan
2) Automation
•ARN hardcoded
•Display of ARN Name
•Life Long Folio/ ARN tag
•No Direct Scheme Option
•Multiple payment option including OTBM i.e.
One Time Bank Mandate
•Optional Reliance AnyTime Money Card
Mobile 2 Few Mobile Initiatives Across Group
Reliance Mutual Fund - Simply Save
21
Current Technology Trends and Our Journey 2
A quick investment App for Reliance Mutual
Fund Investors with the following features:
1) Simplicity
•One Click Investment
•One Click Withdrawal
•One Scheme - Cash Plan
2) Automation
•ARN hardcoded
•Display of ARN Name
•Life Long Folio/ ARN tag
•No Direct Scheme Option
•Multiple payment option including OTBM i.e.
One Time Bank Mandate
•Optional Reliance AnyTime Money Card
Mobile 2 Few Mobile Initiatives Across Group
Reliance Mutual Fund - Simply Save
21
Confidential Slide
Current Technology Trends and Our Journey 2
This is an app for improved communication
and interaction between employees across
locations. Features include:
1)Facility to share files and reports during
conference call and meetings
2) Quick Conference Setup with auto
notifications to the relevant invitees
3) Feedback capturing by way of rating and
responses through instant polls, thereby making
the conference more interactive and engaging
Mobile 2 Few Mobile Initiatives Across Group
Reliance Mutual Fund - Conference App
22
Current Technology Trends and Our Journey 2
This is an app for improved communication
and interaction between employees across
locations. Features include:
1)Facility to share files and reports during
conference call and meetings
2) Quick Conference Setup with auto
notifications to the relevant invitees
3) Feedback capturing by way of rating and
responses through instant polls, thereby making
the conference more interactive and engaging
Mobile 2 Few Mobile Initiatives Across Group
Reliance Mutual Fund - Conference App
22
Confidential Slide
Current Technology Trends and Our Journey 2
Integration with WhatsApp to
provide an additional channel for
customers:
1)Instant access to Reliance MF
for transacting and service
needs during 8:00 AM to 9:00
PM
2) Keyword capability for automatic
responses
Interaction Count
Transaction related 1047
Non Transactional 1051
Grand Total 2098
* as of December 2015
Mobile 2 Few Mobile Initiatives Across Group
Reliance Mutual Fund - WhatsApp Customer Service
23
Current Technology Trends and Our Journey 2
Integration with WhatsApp to
provide an additional channel for
customers:
1)Instant access to Reliance MF
for transacting and service
needs during 8:00 AM to 9:00
PM
2) Keyword capability for automatic
responses
Interaction Count
Transaction related 1047
Non Transactional 1051
Grand Total 2098
* as of December 2015
Mobile 2 Few Mobile Initiatives Across Group
Reliance Mutual Fund - WhatsApp Customer Service
23
Confidential Slide
Current Technology Trends and Our Journey 2
This app is for field force empowerment
It’s a tab application for RLIFE Advisors and
provides necessary information, and tools to
the advisors to be productive when in the field
It provides information such as:
Customer Information, Proposal Status, Policy
Status, Policy and Renewal Details
It has tools for advisors to add and mange
leads and access commission details. It also
provides Benefit Illustrators for various
products in sales catalogue
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life Sales Assist
24
Current Technology Trends and Our Journey 2
This app is for field force empowerment
It’s a tab application for RLIFE Advisors and
provides necessary information, and tools to
the advisors to be productive when in the field
It provides information such as:
Customer Information, Proposal Status, Policy
Status, Policy and Renewal Details
It has tools for advisors to add and mange
leads and access commission details. It also
provides Benefit Illustrators for various
products in sales catalogue
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life Sales Assist
24
Confidential Slide
For Sales force and Customers
•Well Start is half done as customer self need
analysis is done directly
•Personal and financial details are not required for
getting probable requirements
•Confusion of proposing a Solution is over
•Instant Premium and Benefit
•Self discovery is better than proposing, leading to
better conversion
•Get a customer for Life due to higher satisfaction
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life Need Analysis
25
For Sales force and Customers
•Well Start is half done as customer self need
analysis is done directly
•Personal and financial details are not required for
getting probable requirements
•Confusion of proposing a Solution is over
•Instant Premium and Benefit
•Self discovery is better than proposing, leading to
better conversion
•Get a customer for Life due to higher satisfaction
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life Need Analysis
25
Confidential Slide
Customer and Sales force can use this app for
tracking the status of a policy right from the
initial stage of login until the policy is
dispatched and delivered
•Transparency in displaying policy status
•Information Access - Quick and Accurate
access to status information
•This initiative is helping us in reducing call
centre enquiries
•Better TAT
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life Proposal Tracker
26
Customer and Sales force can use this app for
tracking the status of a policy right from the
initial stage of login until the policy is
dispatched and delivered
•Transparency in displaying policy status
•Information Access - Quick and Accurate
access to status information
•This initiative is helping us in reducing call
centre enquiries
•Better TAT
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life Proposal Tracker
26
Confidential Slide
This app is open for all
•TAX App help user calculate taxes but also
suggest user ways to maximize savings
•Direct integration with LMS for ready access
to leads
•Connect to recommended product and lead
capture for every profile
•Total Installs - 2,460
•Total Active Users - 760
•Average App Rating - 4.50/5 (64 ratings)
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life TaxApp
27
This app is open for all
•TAX App help user calculate taxes but also
suggest user ways to maximize savings
•Direct integration with LMS for ready access
to leads
•Connect to recommended product and lead
capture for every profile
•Total Installs - 2,460
•Total Active Users - 760
•Average App Rating - 4.50/5 (64 ratings)
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Life TaxApp
27
Confidential Slide
Current Technology Trends and Our Journey 2
Anywhere Assist helps customer in
providing Vehicle Related Road Side
assistance
The mobile application provides real time
location information and direct calling facility to
customer support executive
Mobile 2 Few Mobile Initiatives Across Group
Reliance General Anywhere Assist
28
Current Technology Trends and Our Journey 2
Anywhere Assist helps customer in
providing Vehicle Related Road Side
assistance
The mobile application provides real time
location information and direct calling facility to
customer support executive
Mobile 2 Few Mobile Initiatives Across Group
Reliance General Anywhere Assist
28
Confidential Slide
Smart Assist enables self help for sales
force through:
•Policy Features and benefits
•Rate chart / Premium calculator
•Product features and comparison
•Customer feedback
•Assistance regards to Network
Hospitals, Network Garages, Company
News
•Customer testimonials - videos &
written
•Product FAQs
•Contest updates, related MIS & winner
announcements
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance General Smart Assist
29
Smart Assist enables self help for sales
force through:
•Policy Features and benefits
•Rate chart / Premium calculator
•Product features and comparison
•Customer feedback
•Assistance regards to Network
Hospitals, Network Garages, Company
News
•Customer testimonials - videos &
written
•Product FAQs
•Contest updates, related MIS & winner
announcements
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance General Smart Assist
29
Confidential Slide
Motor Plus for claim managers &
surveyors towards faster claim
assessment/settlement with Video
Streaming option
Features:
•Vehicle damage survey
•Loss estimation
•Settlement up to authority limit
•Video capture of damages and
submission to Backend
•Real time notification
•Chat
Reliance
Motor plus
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance General Motor Plus
30
Motor Plus for claim managers &
surveyors towards faster claim
assessment/settlement with Video
Streaming option
Features:
•Vehicle damage survey
•Loss estimation
•Settlement up to authority limit
•Video capture of damages and
submission to Backend
•Real time notification
•Chat
Reliance
Motor plus
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance General Motor Plus
30
Confidential Slide
RMPIS is used for Vehicle inspection
before underwriting the policy
Features:
•Vehicle Location information
•Distance travelled by FOS for
reimbursement
•Create inspection request
Motor Pre-
Inspection
Survey
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance General RMPIS
31
RMPIS is used for Vehicle inspection
before underwriting the policy
Features:
•Vehicle Location information
•Distance travelled by FOS for
reimbursement
•Create inspection request
Motor Pre-
Inspection
Survey
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance General RMPIS
31
Confidential Slide
Current Technology Trends and Our Journey 2
RMobile Xpress is Mobile trading application
for our customers to stay ahead & trade from
anywhere and at any time
Customer can enjoy real time trading in equity,
derivatives and currency from RMobile Xpress
Features:
•Customizable watch list
•Get stock quotes & Live streaming Market
Watch
•Transfer and withdrawal of funds
•Real-time charts on NSE and BSE
•Portfolio Tracker, Order status & day / net
positions, after market Order
•Convert and square off open positions
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - MobileXpress
32
Current Technology Trends and Our Journey 2
RMobile Xpress is Mobile trading application
for our customers to stay ahead & trade from
anywhere and at any time
Customer can enjoy real time trading in equity,
derivatives and currency from RMobile Xpress
Features:
•Customizable watch list
•Get stock quotes & Live streaming Market
Watch
•Transfer and withdrawal of funds
•Real-time charts on NSE and BSE
•Portfolio Tracker, Order status & day / net
positions, after market Order
•Convert and square off open positions
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - MobileXpress
32
Confidential Slide
Pocket Office is meant for Sales Force and
redefines the concept of working in an office.
Everything needed to manage leads and field
work is available
•Easy and convenient attendance logging
mechanism with regularization feature and
STP with attendance system
•Access to customer leads assigned in CRM.
Updates to the leads are synced online with
CRM ensuring consistency of data across
various platforms like web, mobile, tabs
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - Pocket Office
33
Pocket Office is meant for Sales Force and
redefines the concept of working in an office.
Everything needed to manage leads and field
work is available
•Easy and convenient attendance logging
mechanism with regularization feature and
STP with attendance system
•Access to customer leads assigned in CRM.
Updates to the leads are synced online with
CRM ensuring consistency of data across
various platforms like web, mobile, tabs
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - Pocket Office
33
Confidential Slide
Tick Mobile App
A new and improved mobile app is
proposed soon for our trading customers
with rich features like market watch,
portfolio with real time feeds and
enhanced user experience and reduced
steps
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - TICK Mobile App (WIP)
34
Tick Mobile App
A new and improved mobile app is
proposed soon for our trading customers
with rich features like market watch,
portfolio with real time feeds and
enhanced user experience and reduced
steps
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - TICK Mobile App (WIP)
34
Confidential Slide
Tick Pro Especially designed app
for F&O traders
•Provides Derivative scanners and
pre-defined options strategy
•Quick order placement features to
enhance trading experience
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - TICK Pro Mobile App (WIP)
35
Tick Pro Especially designed app
for F&O traders
•Provides Derivative scanners and
pre-defined options strategy
•Quick order placement features to
enhance trading experience
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
Reliance Securities - TICK Pro Mobile App (WIP)
35
Confidential Slide
Current Technology Trends and Our Journey 2
The app provides access to a large
property database threading together
customers funding requirements
through RCF’s home and mortgage
loan producsts
Mobile 2 Few Mobile Initiatives Across Group
RCF / RHF - Reliance Property Solutions App
36
Current Technology Trends and Our Journey 2
The app provides access to a large
property database threading together
customers funding requirements
through RCF’s home and mortgage
loan producsts
Mobile 2 Few Mobile Initiatives Across Group
RCF / RHF - Reliance Property Solutions App
36
Confidential Slide
This application is a customer
acquisition and decision making tool
for a loan applications and is
seamlessly integrated to credit bureau,
core lending application and analytics
engine
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF / RHF - Customer Acquisition App
37
This application is a customer
acquisition and decision making tool
for a loan applications and is
seamlessly integrated to credit bureau,
core lending application and analytics
engine
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF / RHF - Customer Acquisition App
37
Confidential Slide
Application for Sales Managers to
get real time updates from core
lending application for the cases
sourced by them
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
SIP (Sales in Progress) App
38
Application for Sales Managers to
get real time updates from core
lending application for the cases
sourced by them
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
SIP (Sales in Progress) App
38
Confidential Slide
Application for Collection Agents
to interact and collect the
payments from delinquent
customers. Supervisor has the
option to get the agent location
and allocate cases efficiently
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF - eCollect App for collection agents
39
Application for Collection Agents
to interact and collect the
payments from delinquent
customers. Supervisor has the
option to get the agent location
and allocate cases efficiently
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF - eCollect App for collection agents
39
Confidential Slide
The app enables the sales
managers to visit the customer and
provide update and has features for
review mechanism, reimbursement
process, geo tagging etc.
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF - SMP (Sales Management Process) App
40
The app enables the sales
managers to visit the customer and
provide update and has features for
review mechanism, reimbursement
process, geo tagging etc.
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF - SMP (Sales Management Process) App
40
Confidential Slide
This mobile application enables
the credit officers/managers to
attend & interview the customer
based on the risk score
generated by Analytics tool
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF – MCO (Mobile Credit officer) App
41
This mobile application enables
the credit officers/managers to
attend & interview the customer
based on the risk score
generated by Analytics tool
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF – MCO (Mobile Credit officer) App
41
Confidential Slide
TAB FAB is a direct customer
feedback tool at branches - to
analyze the customer satisfaction
in terms of service, products etc.
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF - Tab Fab App
42
TAB FAB is a direct customer
feedback tool at branches - to
analyze the customer satisfaction
in terms of service, products etc.
Current Technology Trends and Our Journey 2
Mobile 2 Few Mobile Initiatives Across Group
RCF/RHF - Tab Fab App
42
Confidential Slide
Current Technology Trends and Our Journey 2
Analytics 3
Customer Insights
Risk Management
Marketing
Channel Execution
Capability Developments
Analytics
43
•Sentiment Analysis
•Social Media Analysis
•Click Stream Analytic
•Risk Based Pricing
•Portfolio Analysis
•Credit Risk Analysis
•Fraud detection and Management
•Lead Generation
•Campaign Management
•Customer Segmentation
•Sales Performance
•Profitability
•Next Best Offer
•Custom Modeling
•Customer Linkage and Identification
Capabilities (Customer One View)
•Workflow Process Improvements
•Personalization
Current Technology Trends and Our Journey 2
Analytics 3
Customer Insights
Risk Management
Marketing
Channel Execution
Capability Developments
Analytics
43
•Sentiment Analysis
•Social Media Analysis
•Click Stream Analytic
•Risk Based Pricing
•Portfolio Analysis
•Credit Risk Analysis
•Fraud detection and Management
•Lead Generation
•Campaign Management
•Customer Segmentation
•Sales Performance
•Profitability
•Next Best Offer
•Custom Modeling
•Customer Linkage and Identification
Capabilities (Customer One View)
•Workflow Process Improvements
•Personalization
Confidential Slide
•Organization has little or no
capability to derive insights
from data using predictive
analytics
Analytical
Competitors
Stage 5:
Analytical
Novice
Stage 1:
Localized
Analytics
Stage 2:
Analytical
Aspirations
Stage 3:
Analytical
Companies
Stage 4:
Analytics Vision
& Strategy
Information
Management
Insight
Generation
Value-led
Implementation
Analytics
Capabilities &
Infrastructure
•Less effective leaders who
display minimal interest or
understanding in analytics,
and have trouble garnering
support, building teams or
executing upon the strategy.
•Business units request IT to
extract/provide data on an ad-
hoc basis.
•Primary focus on tactical
objectives, e.g. acquisition
and cross-sell
•Few analytical skills or roles
•Attached to specific functions
•Organization has limited
capability to derive insights
from data using predictive
analytics
•The analytics capability is run
as business as usual in the
respective business units and
there is a lack of structured
decision making processes.
•Data dictionary exists but is
fragmented and IT focused,
without business context.
•There is some form of
framework and process to the
deployment of analytics
capabilities.
•Unconnected pockets of
analysts
•Different skill levels of
independently run teams
•Organization has capability to
derive insights from data
using predictive analytics with
limited focus on value
•Limited number of leaders
understand and believe in the
impact analytics can have on
the organization.
•A comprehensive and
business relevant data
dictionary is readily available
and integrated with robust
maintenance processes.
•Full range of models
developed, including
prospecting, customer
development, customer
loyalty/churn, revenue
management, etc.
•Analysts recognized as key
talent and focused on
important business areas
•Limited cross-functional
engagement
•Organization has capability to
derive insights from data
using predictive analytics and
rigorously monitors
incremental value
•Leaders exhibit a passion for
analytics, build and develop
teams to execute the
strategy. Analytics is viewed
as an enterprise asset and a
competitive differentiator.
•Data is of sufficient quality for
decision making. Well-defined
processes are in place to
improve quality of data as
needed.
•Techniques used include
advanced techniques (e.g.,
CHAID, CART, neural,
genetic algorithms) in addition
to regression
•Highly capable analysts
explicitly recruited, developed,
deployed, and engaged
•Organization uses the best in
class analytical capabilities
and performs value led
experimentations of designing
and modifying processes
•Data for the purposes of
decision making is embedded
into the management
processes and readily
available to decision-makers.
•Full range of real-time models
developed using variety of
techniques, with application to
customer strategy and future
trend prediction
•World-class professional
analysts; cultivation of
analytical amateurs across
the enterprise
•Leaders have mastered
analytics to achieve a
leadership position in their
industry. They have
effectively leveraged the
analytics ecosystem
Study By: Accenture Very
Strong
StrongIntermediateModerateAbsent
Current Technology Trends and Our Journey 2
Analytics 3
We are well placed on our journey to become an “Analytical Company”
44
•Organization has little or no
capability to derive insights
from data using predictive
analytics
Analytical
Competitors
Stage 5:
Analytical
Novice
Stage 1:
Localized
Analytics
Stage 2:
Analytical
Aspirations
Stage 3:
Analytical
Companies
Stage 4:
Analytics Vision
& Strategy
Information
Management
Insight
Generation
Value-led
Implementation
Analytics
Capabilities &
Infrastructure
•Less effective leaders who
display minimal interest or
understanding in analytics,
and have trouble garnering
support, building teams or
executing upon the strategy.
•Business units request IT to
extract/provide data on an ad-
hoc basis.
•Primary focus on tactical
objectives, e.g. acquisition
and cross-sell
•Few analytical skills or roles
•Attached to specific functions
•Organization has limited
capability to derive insights
from data using predictive
analytics
•The analytics capability is run
as business as usual in the
respective business units and
there is a lack of structured
decision making processes.
•Data dictionary exists but is
fragmented and IT focused,
without business context.
•There is some form of
framework and process to the
deployment of analytics
capabilities.
•Unconnected pockets of
analysts
•Different skill levels of
independently run teams
•Organization has capability to
derive insights from data
using predictive analytics with
limited focus on value
•Limited number of leaders
understand and believe in the
impact analytics can have on
the organization.
•A comprehensive and
business relevant data
dictionary is readily available
and integrated with robust
maintenance processes.
•Full range of models
developed, including
prospecting, customer
development, customer
loyalty/churn, revenue
management, etc.
•Analysts recognized as key
talent and focused on
important business areas
•Limited cross-functional
engagement
•Organization has capability to
derive insights from data
using predictive analytics and
rigorously monitors
incremental value
•Leaders exhibit a passion for
analytics, build and develop
teams to execute the
strategy. Analytics is viewed
as an enterprise asset and a
competitive differentiator.
•Data is of sufficient quality for
decision making. Well-defined
processes are in place to
improve quality of data as
needed.
•Techniques used include
advanced techniques (e.g.,
CHAID, CART, neural,
genetic algorithms) in addition
to regression
•Highly capable analysts
explicitly recruited, developed,
deployed, and engaged
•Organization uses the best in
class analytical capabilities
and performs value led
experimentations of designing
and modifying processes
•Data for the purposes of
decision making is embedded
into the management
processes and readily
available to decision-makers.
•Full range of real-time models
developed using variety of
techniques, with application to
customer strategy and future
trend prediction
•World-class professional
analysts; cultivation of
analytical amateurs across
the enterprise
•Leaders have mastered
analytics to achieve a
leadership position in their
industry. They have
effectively leveraged the
analytics ecosystem
Study By: Accenture Very
Strong
StrongIntermediateModerateAbsent
Current Technology Trends and Our Journey 2
Analytics 3
We are well placed on our journey to become an “Analytical Company”
44
Confidential Slide
Current Technology Trends and Our Journey 2
Glimpse of few initiatives Analytics 3
Reliance Commercial & Home Finance
CV Acquisition Scorecard
Model Developed and implemented in Loan Originating System (LOS) for generating credit scores of
the applicant. Implemented model shows significant drop in First Payment Default(FPD) numbers
(~50% Drop in FPD)
Mortgage Customer Retention - Predictive Modelling
Customers segmented into attrition risk segments as per statistically significant demographic,
geographic, repayment and bureau variables. Customers are taken for campaign and offers are given
to stay back
Collections Management
Models developed for predicting delinquency and performed cost-productivity mapping for scientific
agency allocation and capacity management
Risk Based Pricing - Auto and Mortgage
Risk based pricing models developed for differential pricing which accommodates the credit risk of
individual customer
HL Scorecard
Model for Home Loans (except AH) is able to predict 68% of the Defaulters in the top 3 deciles
45
Current Technology Trends and Our Journey 2
Glimpse of few initiatives Analytics 3
Reliance Commercial & Home Finance
CV Acquisition Scorecard
Model Developed and implemented in Loan Originating System (LOS) for generating credit scores of
the applicant. Implemented model shows significant drop in First Payment Default(FPD) numbers
(~50% Drop in FPD)
Mortgage Customer Retention - Predictive Modelling
Customers segmented into attrition risk segments as per statistically significant demographic,
geographic, repayment and bureau variables. Customers are taken for campaign and offers are given
to stay back
Collections Management
Models developed for predicting delinquency and performed cost-productivity mapping for scientific
agency allocation and capacity management
Risk Based Pricing - Auto and Mortgage
Risk based pricing models developed for differential pricing which accommodates the credit risk of
individual customer
HL Scorecard
Model for Home Loans (except AH) is able to predict 68% of the Defaulters in the top 3 deciles
45
Confidential Slide
Current Technology Trends and Our Journey 2
Glimpse of few initiatives Analytics 3
Reliance Life Insurance
Daily Dashboard for New Business, Renewal & Persistency sent to all stake holders
Various Analytics models designed:
•Predictive retention - A model to classify customer based on lapse propensity
•Reinstatement model – Identifying lapsed customers for reinstatement
•Advisor persistency model – Propensity model for increase in Agency Activisation
•Claims model – Pilot project to evaluate early claim trend
•Underwriting model to strengthen underwriting grids and guidelines
•Claim fraud analytics
•Refinement/recalibration of Lapsed/Reinstatement models to improve 13th month persistency
•Identifying Upsell Opportunity for E-Sale customers
Some of the early benefits seen are:
•Increase in renewal collections from high risk customer group
•Increase in reinstatement campaign resulting in higher reinstatement collections
•Accurate data driven by Data Quality initiative helping in better decisions
46
Current Technology Trends and Our Journey 2
Glimpse of few initiatives Analytics 3
Reliance Life Insurance
Daily Dashboard for New Business, Renewal & Persistency sent to all stake holders
Various Analytics models designed:
•Predictive retention - A model to classify customer based on lapse propensity
•Reinstatement model – Identifying lapsed customers for reinstatement
•Advisor persistency model – Propensity model for increase in Agency Activisation
•Claims model – Pilot project to evaluate early claim trend
•Underwriting model to strengthen underwriting grids and guidelines
•Claim fraud analytics
•Refinement/recalibration of Lapsed/Reinstatement models to improve 13th month persistency
•Identifying Upsell Opportunity for E-Sale customers
Some of the early benefits seen are:
•Increase in renewal collections from high risk customer group
•Increase in reinstatement campaign resulting in higher reinstatement collections
•Accurate data driven by Data Quality initiative helping in better decisions
46
Confidential Slide
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance General Insurance
Operations One View: Key Metrics to intuitively
generate sliced data for Policy conversion, TAT,
Customer contactability, Premium Receivable’s,
System Utilizations, Collections & Pay-In-Slips
building controls on trends
Motor Portfolio Score Card: Helps improve
efficiency on Claims relating to Motor portfolio. Helps
plan future strategies towards prudent decisions and
ensure service assurance to the Customer
Regulatory Matrix & Score Card: Single
dashboard to help review regulatory submissions and
the tool help automatic submissions to the regulator,
wherever possible
Daily Performance Report: Daily Performance of
Premium numbers for different products across
Channels, Branches and Zones to help online
reviews and initiate relevant strategies
47
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance General Insurance
Operations One View: Key Metrics to intuitively
generate sliced data for Policy conversion, TAT,
Customer contactability, Premium Receivable’s,
System Utilizations, Collections & Pay-In-Slips
building controls on trends
Motor Portfolio Score Card: Helps improve
efficiency on Claims relating to Motor portfolio. Helps
plan future strategies towards prudent decisions and
ensure service assurance to the Customer
Regulatory Matrix & Score Card: Single
dashboard to help review regulatory submissions and
the tool help automatic submissions to the regulator,
wherever possible
Daily Performance Report: Daily Performance of
Premium numbers for different products across
Channels, Branches and Zones to help online
reviews and initiate relevant strategies
47
Confidential Slide
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance General Insurance
Quality & Systems Automation Metrics: Help
review qualitative matrices based on defined rules
related to Six Sigma methodology
Customer Segmentation: Risk based pricing model
used for differential pricing based on customer
demographics and transaction behaviour
Enterprise Risk Score Card: For a Bird’s eye view
of various Risk indicators derived from a variety of
sources
48
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance General Insurance
Quality & Systems Automation Metrics: Help
review qualitative matrices based on defined rules
related to Six Sigma methodology
Customer Segmentation: Risk based pricing model
used for differential pricing based on customer
demographics and transaction behaviour
Enterprise Risk Score Card: For a Bird’s eye view
of various Risk indicators derived from a variety of
sources
48
Confidential Slide
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance Securities
Web Analytics (Google) - Click Stream Analytics / Website Usage Pattern
Tick (Beta Launch) - The new platform for cash and derivatives trading, which will provide
customers with a real time portfolio monitoring, integrated market watch across various platforms,
market news & company information on a single click, technical breakout alerts, analysis via
advance charting tools and various other indicators
Hourly Trading Dashboards - Trading volume dashboards are flashed on an hourly basis to
central, region & branch teams
R advantage - Loyalty Program - Reward point program based on customer trading pattern
Customer segmentation - Customers segmentation done based on trading product patterns,
platform usages, propensity to stop trading etc. Basis segmentation targeted campaigning and offers
are rolled out to customers
Glimpse of few initiatives
49
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance Securities
Web Analytics (Google) - Click Stream Analytics / Website Usage Pattern
Tick (Beta Launch) - The new platform for cash and derivatives trading, which will provide
customers with a real time portfolio monitoring, integrated market watch across various platforms,
market news & company information on a single click, technical breakout alerts, analysis via
advance charting tools and various other indicators
Hourly Trading Dashboards - Trading volume dashboards are flashed on an hourly basis to
central, region & branch teams
R advantage - Loyalty Program - Reward point program based on customer trading pattern
Customer segmentation - Customers segmentation done based on trading product patterns,
platform usages, propensity to stop trading etc. Basis segmentation targeted campaigning and offers
are rolled out to customers
Glimpse of few initiatives
49
Confidential Slide
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance Capital Asset Management
Analysis of website Traffic, Usage Patterns, Customer Behaviour etc.
Equity Analytics - Visual Dashboard on Trends, Day to day Portfolio Value, & other important
market feeds
Campaign Management - Running numerous campaigns based on customer data / segmentation /
available leads
Glimpse of few initiatives
50
Glimpse of few initiatives Current Technology Trends and Our Journey 2
Analytics 3
Reliance Capital Asset Management
Analysis of website Traffic, Usage Patterns, Customer Behaviour etc.
Equity Analytics - Visual Dashboard on Trends, Day to day Portfolio Value, & other important
market feeds
Campaign Management - Running numerous campaigns based on customer data / segmentation /
available leads
Glimpse of few initiatives
50
Confidential Slide
Analytics 3 Glimpse of few initiatives
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
Website Traffic - Purchase Funnel Analysis
51
Analytics 3 Glimpse of few initiatives
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
Website Traffic - Purchase Funnel Analysis
51
Confidential Slide
Current Technology Trends and Our Journey 2
Cloud 4
Overview of Cloud Initiative at RCL
Objective
We have successfully deployed our own private cloud
Actively Using Cloud SAAS and PAAS models across group. Few examples:
•Office 365 (Mailing, SharePoint Online, Lync, Yammer)
•HCM (Recruiting, On boarding, Talent Management, eLearning)
•CRM (One of our business)
Setup private cloud and subsequently move to Hybrid Cloud Adoption
Our private cloud and DC consolidation exercise is benefitting through INR 4-5 crore savings
annually. Other benefits have been:
30% reduction in server footprint and related costs
High uptime for critical systems with features for High Availability by design
Moving to a state of automated IT operations & Centralized Monitoring
52
Current Technology Trends and Our Journey 2
Cloud 4
Overview of Cloud Initiative at RCL
Objective
We have successfully deployed our own private cloud
Actively Using Cloud SAAS and PAAS models across group. Few examples:
•Office 365 (Mailing, SharePoint Online, Lync, Yammer)
•HCM (Recruiting, On boarding, Talent Management, eLearning)
•CRM (One of our business)
Setup private cloud and subsequently move to Hybrid Cloud Adoption
Our private cloud and DC consolidation exercise is benefitting through INR 4-5 crore savings
annually. Other benefits have been:
30% reduction in server footprint and related costs
High uptime for critical systems with features for High Availability by design
Moving to a state of automated IT operations & Centralized Monitoring
52
Confidential Slide
Enhanced Focus to strengthen IT setup towards
safeguarding systems from increasing online
security risks
SOC SIEM GRC Anti DDOS NAC
… … … … …
Current Technology Trends and Our Journey 2
53
Security 5
WAF SSL VPN 2 FA/PIM AD Upgrade DLP/SafeBoot
53
Enhanced Focus to strengthen IT setup towards
safeguarding systems from increasing online
security risks
SOC SIEM GRC Anti DDOS NAC
… … … … …
Current Technology Trends and Our Journey 2
53
Security 5
WAF SSL VPN 2 FA/PIM AD Upgrade DLP/SafeBoot
53
Confidential Slide
Enhanced Focus on Improving Customer
Experience
Current Technology Trends and Our Journey 2
User Experience 6
We are committed to bring in the best to our customer and constantly improve the
quality of our interactions with them. Necessary steps have been taken across our
organization to optimize our processes & services for enhanced user experience
across multiple interaction channels
All customer facing sites have been modernized
All our websites are now mobile ready/responsive
Call center capabilities have been improved
IVR, Web Chat, Video Chat and Messaging Application Integrations have been carried
out for different communication channels
All our products sections and customer servicing channels are being modernized for
enhance user experience and ease of doing business with us
54
Enhanced Focus on Improving Customer
Experience
Current Technology Trends and Our Journey 2
User Experience 6
We are committed to bring in the best to our customer and constantly improve the
quality of our interactions with them. Necessary steps have been taken across our
organization to optimize our processes & services for enhanced user experience
across multiple interaction channels
All customer facing sites have been modernized
All our websites are now mobile ready/responsive
Call center capabilities have been improved
IVR, Web Chat, Video Chat and Messaging Application Integrations have been carried
out for different communication channels
All our products sections and customer servicing channels are being modernized for
enhance user experience and ease of doing business with us
54
Confidential Slide
Current Technology Trends and Our Journey 2
And …
How Are We Doing?
55
Current Technology Trends and Our Journey 2
And …
How Are We Doing?
55
Confidential Slide
Increase in web traffic by 65% as compared to previous fiscal
Increase in Online transaction / Premium by 46% as compared to previous fiscal
Social Media Penetration has increased by 50%
Social Listening & ORM initiatives indicates that there is a significant increase in brand
value positive sentiments
Current Technology Trends and Our Journey 2
Reliance General Insurance
Increase in web traffic by 30% as compared to previous FY
Near double increase in revenue through digital channels
Sales Productivity enhancement by 30%
Reliance Commercial Finance
56
Increase in web traffic by 65% as compared to previous fiscal
Increase in Online transaction / Premium by 46% as compared to previous fiscal
Social Media Penetration has increased by 50%
Social Listening & ORM initiatives indicates that there is a significant increase in brand
value positive sentiments
Current Technology Trends and Our Journey 2
Reliance General Insurance
Increase in web traffic by 30% as compared to previous FY
Near double increase in revenue through digital channels
Sales Productivity enhancement by 30%
Reliance Commercial Finance
56
Confidential Slide
Overall Website Traffic has increased 30% compared to previous fiscal
Overall increase in Online Leads by 58% as compared to previous fiscal (till date)
Exponential Growth on Social Presence - 4 times penetration the social media as
compared to previous fiscal
Digital Purchase volume expected to increase by more than 100% by Mar 2016
Mobile Trading App downloads have more than doubled as compared to previous fiscal
282% increase in the Mobile Active user count
300% increase in the value of revenues generated for digital purchase of the customers
Current Technology Trends and Our Journey 2
Broking and Distribution
57
Overall Website Traffic has increased 30% compared to previous fiscal
Overall increase in Online Leads by 58% as compared to previous fiscal (till date)
Exponential Growth on Social Presence - 4 times penetration the social media as
compared to previous fiscal
Digital Purchase volume expected to increase by more than 100% by Mar 2016
Mobile Trading App downloads have more than doubled as compared to previous fiscal
282% increase in the Mobile Active user count
300% increase in the value of revenues generated for digital purchase of the customers
Current Technology Trends and Our Journey 2
Broking and Distribution
57
Confidential Slide
Attracting web traffic over 31 Lakhs unique users
Continues to dominate the social media presence
Page level engagement rate stands at 11% of the total fan base which is highest in the BFSI
category
Bounce rate gone down by 40%
Session duration increased by almost 110%
Current Technology Trends and Our Journey 2
Reliance Life Insurance
Online traffic compared to last year…
There has been significant
improvement in the usability of
the website and the bounce rate
compared to the same period last
year due to constant
enhancements
Source: Google
Analytics 58
Attracting web traffic over 31 Lakhs unique users
Continues to dominate the social media presence
Page level engagement rate stands at 11% of the total fan base which is highest in the BFSI
category
Bounce rate gone down by 40%
Session duration increased by almost 110%
Current Technology Trends and Our Journey 2
Reliance Life Insurance
Online traffic compared to last year…
There has been significant
improvement in the usability of
the website and the bounce rate
compared to the same period last
year due to constant
enhancements
Source: Google
Analytics 58
Confidential Slide
Website Traffic has increased 6 times as compared to previous fiscal
Digital Purchase volume expected to increase by 650% by the end of current FY as
compared to previous fiscal
Mobile App download has crossed 1.5 lakhs
Active Mobile App users: 25000
Social Media Penetration has doubled
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
59
Website Traffic has increased 6 times as compared to previous fiscal
Digital Purchase volume expected to increase by 650% by the end of current FY as
compared to previous fiscal
Mobile App download has crossed 1.5 lakhs
Active Mobile App users: 25000
Social Media Penetration has doubled
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
59
Confidential Slide
Total Number of Campaigns
December 2015 : 35
January 2016 : 42
Digital Revenue %
December 2015 : 8.95
January 2016 : 9.32
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
Campaign - Analytics
Top 5 Campaign performance for the month of Jan - 2016
60
Total Number of Campaigns
December 2015 : 35
January 2016 : 42
Digital Revenue %
December 2015 : 8.95
January 2016 : 9.32
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
Campaign - Analytics
Top 5 Campaign performance for the month of Jan - 2016
60
Confidential Slide
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
2.45+ Mn
Video Views on the Reliance
Retirement Fund TVC on
Youtube
1.3+ Mn
Fans on Facebook with a
4.8% Engagement Rate –
highest in the AMC industry
1300+ Entries in the #ThanksMaa Contest on Facebook and Twitter – with 2 Mn+
impressions and a 232% increase in Engagement Rate
#LambiInningsKiTaiyari
Trended organically on Twitter in
Mumbai for 1 hour due to the live
tweeting in the Blogger’s Meet event
~70k+
Followers on LinkedIn and
Twitter
110k+
Downloads of the new mobile app
across Android and iOS
8L +
Visits to the new website due to
the campaign
61
Current Technology Trends and Our Journey 2
Reliance Capital Asset Management
2.45+ Mn
Video Views on the Reliance
Retirement Fund TVC on
Youtube
1.3+ Mn
Fans on Facebook with a
4.8% Engagement Rate –
highest in the AMC industry
1300+ Entries in the #ThanksMaa Contest on Facebook and Twitter – with 2 Mn+
impressions and a 232% increase in Engagement Rate
#LambiInningsKiTaiyari
Trended organically on Twitter in
Mumbai for 1 hour due to the live
tweeting in the Blogger’s Meet event
~70k+
Followers on LinkedIn and
110k+
Downloads of the new mobile app
across Android and iOS
8L +
Visits to the new website due to
the campaign
61
Confidential Slide
Information Technology
Contents
Way Forward 3
Predictions & Trends- 2016 and beyond
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social , IOT, Virtual Assistants, Big Data
►Projects undertaken against the emerging trends - Website modernizations,
Mobile Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
62
Information Technology
Contents
Way Forward 3
Predictions & Trends- 2016 and beyond
►Strategic Predictions for 2016 and Beyond
►Internet, Channels, Social , IOT, Virtual Assistants, Big Data
►Projects undertaken against the emerging trends - Website modernizations,
Mobile Apps, Private Cloud, Advanced Analytics
Current Trends & Our Journey
►Social, Mobile, Analytics, Cloud, User Experience, Security, Strong Core
►Prescriptive Analytics, Hybrid Cloud, Security, Strong Core, User Experience
►More Mobile Apps…
62
Confidential Slide
1. Analytics (from Predictive to Prescriptive)
2. Big Data & Enhance usage of Social channels
3. User Experience
4. Renovating the Core
5. Mobiles Apps including extension on Intranet capabilities
6. Open Technology Adoption
7. IOT
8. Hybrid Cloud, High Availability and DR capabilities
9. IT Security
Way Forward 3
63
1. Analytics (from Predictive to Prescriptive)
2. Big Data & Enhance usage of Social channels
3. User Experience
4. Renovating the Core
5. Mobiles Apps including extension on Intranet capabilities
6. Open Technology Adoption
7. IOT
8. Hybrid Cloud, High Availability and DR capabilities
9. IT Security
Way Forward 3
63
Confidential Slide
Way Forward - What is imperative for us… 3
For some time, there has been pervasive need for
every business to become a digital business.
We focused on leveraging social, mobile, analytics,
and cloud (SMAC) to build capabilities that help us
turn into a digital business and move Technology
from a support function to essential business
differentiator, giving us a competitive edge
64
Way Forward - What is imperative for us… 3
For some time, there has been pervasive need for
every business to become a digital business.
We focused on leveraging social, mobile, analytics,
and cloud (SMAC) to build capabilities that help us
turn into a digital business and move Technology
from a support function to essential business
differentiator, giving us a competitive edge
64
Thank You
Tags
Categories
GeneralDownload
Download Slideshow Get the original presentation fileQuick Actions
Statistics
- Views 34
- Slides 65
- Age 451 days
Related Slideshows
22
Pray For The Peace Of Jerusalem and You Will Prosper
RodolfoMoralesMarcuc
45 views
26
Don_t_Waste_Your_Life_God.....powerpoint
chalobrido8
48 views
31
VILLASUR_FACTORS_TO_CONSIDER_IN_PLATING_SALAD_10-13.pdf
JaiJai148317
44 views
14
Fertility awareness methods for women in the society
Isaiah47
41 views
35
Chapter 5 Arithmetic Functions Computer Organisation and Architecture
RitikSharma297999
43 views
5
syakira bhasa inggris (1) (1).pptx.......
ourcommunity56
42 views