Process, elements types of communication

communication.

1. COMMUNICATION: Concept, principles, process, elements and types.. Purshottam , SRF, Department of Social Work, KUK

2. Communication : Exchanging of information by speaking, writing, or using some other medium. S ystematic = Step by Step = Process Communication as a Process: Human communication is interpersonal, it is purposive and it is a process . Communication= Action+ Reaction+ Interaction

3. DEFINITION: Newman- Communication is an exchange of facts, ideas, opinions or emotions by two or more persons. Keith Davis - communication is the process of passing information and understanding from one person to another. The American Management Association- communication is any behaviour that results in exchange of meaning.

4. Elements of communication: Source/ sender Ideas/ message Encoding Medium/ channel Decoding Receiver/decoder Feedback

5. Process of Communication Set of some sequential steps involved in transferring message as well as feedback.

6. Principles of communication : Clarity Conciseness Attention Concrete/ Objectivity Correct Coherent/ Relevant Complete Gentle/ nice Audience knowledge

7. Verbal communication: Oral communication: In oral communication, Spoken words are used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking.

8. Written communication: In written communication, written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style and clarity of the language used.

9. Nonverbal Communication Nonverbal communication is the sending or receiving of wordless messages. We can say that communication other than oral and written, such as gesture, body language, posture, tone of voice or facial expressions, is called nonverbal communication. Nonverbal communication is all about the body language of speaker.

10. Nonverbal communication have the following three elements: Appearance Body Language Sounds

11. Communication Based on Purpose and Style Formal Communication Informal Communication Formal Communication: Formal communication occurs in formal and official style. Usually professional settings, corporate meetings, conferences undergoes in formal pattern. In formal communication, use of slang and foul language is avoided and correct pronunciation is required.

12. Informal Communication:   It happens among friends and family. In informal communication use of slang words, foul language is not restricted. Usually, informal communication is done orally and using gestures.  Informal communication helps in building relationships.

13. CONDITIONS FOR EFFECTIVE COMMUNICATION AND DEVELOPING COMMUNICATION SKILLS

14. Effective Communication: Communication is about more than just exchanging information. It is about understanding the emotions and intensions behind the information. More than just the words you use, effective communication combines a set of skills including non verbal communication, engaged listening, managing stress in the moment, the ability to communicate assertively, and the capacity to recognize and understand your own emotions and those of the person you are communicating with.

15. Conditions for Effective C ommunication: Become an engaged listener Pay attention to non-verbal signals Keep stress in check Assert yourself Emphasize your key points through repetition

16. Keep a good sense of humor Respond in a timely manner Be present Put your audience at ease Ask before you speak Practice strong visual communication Feedback

17. Developing C ommunication Skills: Understanding the basics of communication skills Engaging your audience Using your words

18. Understanding the basics of communication skills: Know what communication really is Have courage to say what you think practice

19. Engaging your Audience: Make eye contact Use gestures (hand, face, make your whole body talk) Don’t send mixed messages (make your words, gestures, facial expressions & tone match) Be aware of what your body is saying

20. Manifest constructive attitudes and beliefs (honest, patient, sincere, respectful, accepting to others) Develop effective listening skills

21. Using your words: Speak clearly Pronounce your words correctly Use the right words Slow your speech down Develop your voice Animate your voice Use appropriate volume

22. Thank You