Process Flow_Palliative for healthcare.pptx

Showing 3 scenarios of the process flow for Palliative care

1. TANYA.CARE Workflow - List of services No Current Release Next Release (To be confirmed ) 1 Nursing Care Marketing event 2 Home Care Counseling and Psychological Services 3 Medical escort & transportation Chronic Kidney Disease 4 Rehabilitation Services Wellness 5 Nursing Home Teleconsultation 6 Helpdesk Second opinion 7 Partners Onboarding Outpatient & Post Hospitalisation

2. TANYA.CARE WORKFLOW – Release 1 LEGEND HD Helpdesk DP Digital Platform CM Care Manager SP Service Professional Activities in DP Activities in HD Activities in SP App Activities manually

3. Scenario: Palliative Care & Medication education Service Fulfillment HD receive call/email HD create ticket. Collect customer details and attach referral letter if available. HD check SP availability for a Physiotherapist based on location and date. HD inform SP availability, profile details and price. Ask customer if want quotation Want quotation? HD ask if need further assistance. End call. HD close ticket HD send quotation to customer’s email HD inform customer to check email for quotation and to proceed with payment Once payment made, client need to send payment proof, HD to send invoice and receipt. HD close ticket HD to book appointment for client Yes No HD inform client for booking confirmation with SP details HD to fill up client’s medical details and other information using enquiry form in sales operation tab Activities in DP Activities in HD Activities in SP App Activities manually

4. SP received appointment notification via App with client details . SP deliver service SP click start appointment – check in- upon arriving SP click check out SP complete case note SP complete client’s medical reports using the online assessment in SP App or/and manually upload other reports Helpdesk/Service Supervisor/Service Coordinator to book appointment on DP or SP App Client to choose date & time of next appointment and inform to SP during the session, or call helpdesk. Scenario: Palliative Care & Medication education Service Fulfillment Helpdesk to inform client the booking confirmation SP click direction on the App to navigate to the Service Location Medication Education-for palliative client to take their opioids as prescribed and advice on other supportive medication for symptoms control. Arrangements of the medications according to timing ( eg : Pill code/blister pack). if poor compliances suggestion for home visit for Initial Assessment and tele consultation by pharmacist/doctors 1.Receive medication delivery at the door-step. 2.Medication top-up Reminder. 3.Review medication base on the prognosis & deterioration. 4.Education of the importance of medication management (adherence, safety & storage

5. Scenario: Palliative Care – Client passed away HD receive call/email HD create ticket. Collect customer details and attach referral letter if available. HD check SP availability for a Physiotherapist based on location and date. HD inform SP availability, profile details and price. Ask customer if want quotation Want quotation? HD ask if need further assistance. End call. HD close ticket HD send quotation to customer’s email HD inform customer to check email for quotation and to proceed with payment Once payment made, client need to send payment proof, HD to send invoice and receipt. HD close ticket HD to book appointment for client Yes No HD inform client for booking confirmation with SP details HD to fill up client’s medical details and other information using enquiry form in sales operation tab Activities in DP Activities in HD Activities in SP App Activities manually

6. SP received appointment notification via App with client details . SP click start appointment – check in- upon arriving SP click check out SP complete case note SP certify the death Situation :advice the family members to report to get burial permit.to bring along relevant documents and client IC card . Helpdesk/Service Supervisor/Service Coordinator to book appointment on DP or SP App Client to choose date & time of next appointment and inform to SP during the session, or call helpdesk. Scenario: Palliative Care – Client passed away Helpdesk to inform client the booking confirmation SP click direction on the App to navigate to the Service Location Situation 2 :Family members request to call ambulance for verification. SP help to call 999 and explained the situation give next of kin details for further clarification. Sp to do incident report vis SP APP. and update in the client date the deceased date. Sp to follow up with the client for grief counselling and coping support . Sp arrived Client house-Client passed away upon arrival