Project

1. ACKNOWLEDGEMENT

I feel great and I am extremely thankful and owe my deep regards
and respect to ‘Training Manager Mr. Razvi Raza’ and ‘Asst.
Training Manager Ms. Karuna Bagade’ for giving me the
opportunity to pursue my Industrial Training from their esteemed
and reputed Organization.
I am heartily thankful to each and every staff of Novotel
Hyderabad Convention Centre and Hyderabad International
Convention centre, Hyderabad for their kind co- operation to
make me learn, to cope and sort out my queries and for
motivating me during training period.

















Pratima Tamang

2. Hyderabad

It is the capital of the largest city of southern Indian state Andhra
Pradesh. Occupying 650 Square Kilometers along the banks of Musi
River . Hyderabad is a culture hub, attracting man of letters from
different parts of the world . It was historically known as a pearl and
diamond trading centre, and it continues to be known as the city of
pearls.

it is known for the 400 year old city-exemplifies modern as well as
traditional India’s Rich cultural heritage. It was award for 3 consecutive
years “Clean & Green City of India”. It has Highly acclaimed institutions
such as IIT, ISB, NALSAR,NIFT, and several reputed Universities. it is
Convention Capital of India. Home to India’s best medical institutes and
clinics. IT Hub of the country , Connectivity -Wide range of transport
facilities by radio cabs, train, tuktuk etc.

3. the name Hyderabad means "hyder's abode " or lion city, which is
derived from the Persian/Uurdu words 'hydar' or 'hyder' (lion) and
'abod'(city or abode). It has pleasant weather conditions throughout
the year. Alternate leisure destinations in and around Hyderabad. it
Globally acclaimed cuisine, it also has one of the world’s leading
convention and exhibition centers, Hyderabad International Convention
Centre (HICC) with a capacity to accommodate 6-6000 people.

The Rajiv Gandhi International Airport [RGIA] is located approximately
22 miles from Hyderabad city centre, making it more efficient for the
travellers for transport systems in and around the city as well as the
hotels. It Operates both domestic and international flights to and from
the city

4. NOVOTEL,HYDERABAD


Novotel is a business hotel in Hyderabad owned by an
international chain of hotels under the mother company ACCOR.
It is a secure, gated campus located away from the congestion,
noise and pollution of the city centre. It provides 15 mbps and Wi-
Fi connectivity. It has close proximity to Hitec City and Gachibowli,
Hyderabad's IT business district.
It provides a fantastic variety, with the highest hygienic standards,
of food and beverage options to choose from. It provides
complimentary shuttle to all offices at Hitec City and Gachibowli.
It has other world-class facilities like great outdoor,24 hour fitness
centre, swimming pool and spa.
The Hyderabad International Convention Centre(HICC) is adjacent
to Novotel and is India's first purpose-built and state-of-the-art
convention facility managed by Accor. It is known to be one of the
world's biggest and finest convention centers.

5. ACCOR OVERVIEW

The Accor hotel group is one of the world’s largest and most
dynamic hotel companies. It has a fantastic portfolio of more than
1,300 hotels in operation and under development a global
footprint covering more than 80 countries and territories and a
powerful set of global brands.
Accor Brands
Sofitel - "Life Is Magnifique."
Pullman - "Check In. Chill Out."
MGallery - "Memorable Hotels By Accor."
Grand Mercure - "Independent Style."
Novotel - "Designed For Natural Living."
Suite Novotel - "Becoming The All Suite Hotel Chain For Europe."
Mercure - "Letv Good Things Happen."
Adagio - "The City At your Own Rhythm."
Ibis - "Well being At the Best Price."
All Seasons - "All Is All You Need."
Formula 1 - "Be smart, Stay Smart."

6. Important Dates

1967 - opening of first Novotel in Lille Lesquin(France)
1974 - Creation of Ibis
1975 - Acquisition of Mercure
1978 - 100th Novotel in Amsterdam
1980 - Takeover of Sofitel
1983 - Creation of Accor
1984 - Creation of Formula 1
1984 - Acquisition of a state in Lenotre
1990 - Acquisition of Motel 6
1991 - Creation of Etap hotel
1993 - Creation of Accor Asia Pacific(AAPC)
1999 - Creation of Suite Novotel
2000 - Accor is The Major Sponsor For Sydney Olympics
2001 - Major Partnerships in China - launch of Suite Hotel in the
European Market
2003 - Opening of 1st Ibis in Tianjin, China
2005 - opening of 4000th hotel
2007 - Novotel Committed to Green Globe for Focusing on
Challenges of Global Tourism
2008 - Creation of All Seasons And Pullman
2008 - Creation of MGallery and Worldwide Fidelity Program "Al
Club", which is 100% manageable by the internet.
2008 - Novotel Launched a range of 100% Eco-certified
Bathroom Products
2010 - Demerger of Accor Services, Dennis Hennequin appointed
as Chairman

7. ACCOR GROUP AND NOVOTEL HOTELS' OVERVIEW

Accor is a French hotel Group, Which operates in 92 countries.
Headquarters in Paris, France. Accor is the king of European hotel
groups. The Group owns, operates and franchises 3600 hotels on
5 continents representing several diverse brands, from budget
and economy lodgings to luxurious accommodation in exotic
locales
Novotel is fully owned by its parent group, Accor. The
founders of Accor were Mr. Gerrard Pelisson and Paul Dubrule, it
had the tagline: Open New Frontiers in Hospitality. The Logo bird
of Accor is The Bernache, which symbolizes openness, mutual
support and combined expertise and demonstrates endurance,
mutual commitment and team spirit.

Today Novotel is more than 400th Hotels and resorts in more than
60 countries, with 395 Hotels and Resorts in 60 Countries with
71857 rooms as recorded in 31st December 2009.
It Has a Guest Profile of 61% Business Travelers and 39% of
Leisure, it also has more than 2800 Meeting Rooms around the
world. Novotel has further invested in 'Art on the Move' and also
Created 'Web Corners on a Mac'.
Novotel has teamed up with Gustino, The Mascot of The
International Nutrition and Balance Programme created by Accor
Services.

8. PRINCIPLE VALUES GUIDING NOVOTEL
The whole organization of Accor is based on the fundamental
principle of SCRIPT which can be described as follows:
 The Spirit of Conquest which symbolizes the growth engine
 Respect- the basis of all relations
 Innovation conveys the trademark
 Performance-The key to continued success
 Trust-The foundation of Accor's management
Accor uses the following 6 drivers to achieve its ambition:
 The Best Brands
 The Best Partners
 The Best Place to Work
 The Best Guest Experience
 The Best Properties
 The Best Responsible Company
Planet 21 – A Sustainable Development Programl


Novotel Hyderabad Convention Center is fervently dedicated to
creating a sustainable development program that puts the
environment and its society at the heart of our every action.
Novotel Hyderabad Convention Center sets itself challenging goals
every year to fight against the perils of Global Warming and
focuses its energy to reduce greenhouse emissions and the
consumption of natural resources. Fuelled by the 21
commitments of Planet 21, globally it is working towards the 7
pillars which include

9. Nature: Reduce, Recycle, Preserve
Carbon: Minimize energy consumption, Reduce Co2 emissions.
Develop new renewable energies
Dialogue: Transparency, Inclusion, Commitment
Employment: Improve employability and quality of work
environment. Encourage diversity
Innovation: Invent eco-friendly product designs. Preserve building
sustainability. Introduce new products, services & technologies.
Health: Guarantee healthy & safe interiors. Promote balanced
eating. Prevent epidemics and chronic diseases
Local: Support HIV affected victims develop local and responsible
procurement. Preserve hotel ecosystem.

ABOUT THE PROPERTY

10. Novotel is located in the heart of HITEC City, in the booming
business and political capital of Andhra Pradesh. It was
established on April 29,2006 under the company ownership of
Cyberabad Convention Centre Private Limited(CCCPL) and is
managed by Accor. Set in a sprawling 15acre campus, this hotel
offers a new benchmark in Hospitality. IT provides the following
accommodation:
 287 Guest Rooms in total
 129 Superior Rooms
 106 Superior Pool Rooms
 21 Premier Rooms
 16 Premier Pool Rooms
 11 Junior Suites
 02 Executive Suites
 02 Deluxe Suites
The Key Features

 24 hour in-Room Dining
 hi-speed Wi-Fi, Broadband connectivity
 Flexible workstations
 Flat-Screen LCD televisions
 Mini-Bar
 Electronic safe - Large enough for laptop
 Adjacent to India's Best convention centre, HICC
Meeting facilities (HICC)
 Pillar Free internal space of 6480 sq.mtr
 Capacity to take up to 6000 people
 in- house Video production centre
 Spacious pre-function Foyer area of over 6150 sq.mtr

11.  Simultaneous interpretation booths for Translation of speech in 6
different languages
 Extensive Food and beverages options
 In-house Event management team and dedicated wedding
planners
Food and Beverage
 The Square signature all day dining restaurant
 The Square Alfresco : the open air extension
 Le Cantina: The Poolside Mexican Restaurant
 Le Cafe: European Style side Walk cafe
 The Bar: The Perfect Place to unwind
 Johnnie Walker Lounge: India's First and Exclusive JW Lounge
Leisure Features
 In Balance fitness Centre by Novotel with Sauna
 Outdoor Swimming pool
 Cycling & jogging Track
 O2 Spa and Salon
 Tennis Court

12. Meeting and Conference Facilities


Venue Banquet Theatre Classroom Cabaret Cocktail U-Shape Board room
Ballroom
120 198 120 96 200 56 44
Granite
123
60 80 42 48 100 40 38
Granite 1
32 18 35 46 14
Granite 2
20 30 14
Granite 3
20 30 14
Granite 12
40 64 30 32 70 28 26
Granite 23
40 24 60 22 20
Lawn Area




Latest audio visual equipment including video conferencing available

13. Location
Five minutes from Hitec City and Gachibowli. Secure campus away from
the congestion, noise and pollution of the city centre. A 35 km drive to
the Rajiv Gandhi International Airport.
30 minute drive from the hotel takes you to
Tourist attraction points like :
 KBR National Park
 Qutub Shahi Tombs
 Golconda Fort
 Inorbit mall & Hyper City –the largest shopping mall in the
city
 Cinemax & Inox multiplex theatres
 Hyderabad Shopping District
 Jubilee Hills and Banjara Hills

14. WHOS WHO

THE KEY PEOPLE
G.M. Delegate Mr. Peter Frawley
G.M Mr. Jay Kishan
Senior Director of Human Resources Mr. T.V. Madhupal
Senior Director of Finance Mr. Ashish Sud
Director of Revenues Mr. Tanmaye Pal
Director of Sales and Marketing Ms. Rasika Singh
Director of Engineering Mr. Madhuka
Rooms Divisions Manager Mr. Dinesh Rai



COMPETITIVE HOTELS
 Taj Krishna- 261 rooms
 Taj Banjara- 122 rooms
 Taj Decan- 151 rooms
 Ista- 166 rooms
 ITC Kakatiya- 188 rooms
 The Park- 265 rooms
 Westin Hyderabad- 427 rooms
 Aditya Sarovar- 75 rooms
 The Lemon Tree- 267 rooms
 Marriot and Court Yard Marriot- 293+112
rooms

15. Major Departments Of The Hotel
Food And Beverage:
It is the most revenue generating part of the hotel, and it is quite
large and complex and also varies widely in its functions. Many large
hotels have two or three restaurants plus a bar and a coffee shop. The
administrative function includes the activities of purchasing, receiving,
taking inventory and controlling, the purchasing and receiving
associates, along with the department controller, report to the F&B
manager

Housekeeping :
The housekeeping department is responsible for the cleanliness
maintenance and the aesthetic standards of a hotel.
It also maintains quality room decor, room facilities all the time. The
quality of service and guest experience depends largely on the quality
of housekeeping standards maintained in the Hotel.

Front office:
It is the nerve center of a Hotel. The Front Office Department
Comprises of the Reception, Guest Service Offices, Bell Services,
Reservation, Operators, Executive Clubs, Health and Recreation Center
and Business Center. Employees of the Front Office Department Often
provide the first and last impression of the Hotel to our Guests.

Culinary:
This department deals with all the Fooding of the guests as well as
the staff of the Hotel. There might be distinctly different sections in a
large kitchen so as to deal with various aspects of food preparation,
while smaller kitchens may have different functions dealt by a single
person.

16. FOOD & BEVERAGE SERVICE

The Food & Beverage department is one of the major revenue
generating departments of Novotel, Hyderabad because of its vast
number of outlets involved, quality of food present and the type of
service offered.

VARIOUS F & B OUTLETS:

 The Square – Signature multi-cuisine, all day dining
restaurant featuring a lavish International buffet and
exciting ala-carte options
 The Square Alfresco – The open air extension of The Square
which includes live grills, barbeques along with a pizzeria
 Le Café – European styled sidewalk café offering a wide
range of coffees, teas and freshly baked goodies
 La cantina - Novotel Hyderabad Convention Centre’s
specialty restaurant serving soul - searing Mexican delicacies
 The Bar – Offers a trendy, casual background and is the
perfect place to unwind with a wide selection of wines,
spirits and live performance every evening

 Premier Lounge - Buffet Breakfast at the exclusive Premier
Lounge (06:30 am - 10:00 am), Complimentary evening
cocktails (06:00 pm - 08:00 pm)

17.  Johnnie Walker Lounge – India’s first and exclusive Johnnie
Walker Lounge presenting the best selection of Johnnie
Walker blends and an array of single malts and exclusive
cigars
 Banquet- All the banquet facilities are held in the adjacent
Hyderabad International Convention Centre (HICC).
 IRD- It provides 24x7 dining options to all the in house
guests.

18. The Square[food outside the box]


THE SQUARE RESTAURANT BUFFET
The Square is the signature restaurant of Novotel hotel in
Asia pacific region. Set against a contemporary European decor, The
Square @ Novotel is a multi-cuisine restaurant serving a lavish buffet
overlooking three live cooking stations: Indian, Continental and Chinese
. The ambience of the restaurant is chic and friendly.
The restaurant has outdoor setting with the hotel swimming pool and
lawns as a backdrop. A la carte options of international favourites and
local cuisine are also available as part of the all day dining menu.

19. Do not forget to try the legendary Hyderabadi Biryani at the Indian
counter at the buffet.
BUFFET TIMINGS:
Breakfast: 6:30am to 10:30am everyday
Lunch: 12pm to 3pm all weekdays
Sunday Brunch: 12pm to 3:30pm
Dinner: 6:30pm to 11pm
Dinner on Fridays and Saturdays: 6:30pm to 11:30pm
Midnight Buffet: 11:30pm to 2am
Midnight buffet on Fridays and Saturdays: 12pm to 3am
Saturday Night Barbeque: 6:30pm to 11:30pm
Seating Capacity: 210 covers {inside - 110, outside - 100
in the open exterior extension of the
Square named as Alfresco}
Cutlery: St. Andreas
Crockery: St. James
Glassware Arc

BUFFET PRICES

20. BUFFETS PRICE TOTAL
Breakfast 750 941
Kids Breakfast 375 470
Lunch 1000 1254
Kids Lunch 500 627
Dinner 1150 1442
Kids Dinner 575 721
Dessert Buffet 550 690
Midnight 750 941
Kids Midnight 375 470
SAt Sunset BBQ Dinner 1950 2446

Sunday Brunch 1950 2446
Teen Sunday Brunch 1250 1568
N/A Sunset Dinner 1400 1756
N/A Sunday Brunch 1400 1756

Taxes included: 25.42
N/A: Non Alcoholic

21. Package Inclusions
Sat BBQ: Nine Hills Wines,100 pipers Whisky, Smirn off Vodka, Havana
Club Rum, Blue Riband Gin, Kingfisher Beer
Sunday Brunch: Four Seasons Wines, VAT 69, Smirn off Vodka, Havana
Rum, Blue Riband Gin, Carlsberg Beer




The Square Alfresco

It is the exterior extension of the Square which includes Live
grill counters, barbeques and a live pizzeria. It also serves
different kind of pastas on occasional days.

22. La Cantina

It is a Specialty Mexican restaurant Located by the pool side. It is
defined with the symbol of Komodo Dragon. It is the ideal place to host
signature kitty parties and Birthday Parties at the private space of La
cantina. Gossip to your heart's content by the pool side while u indulge
in a 5 Star Gourmet restaurant The walls in La cantina contain intecrate
Inca designs and is famous for its authentic class of burritos and
quesadillas. It also has a snooker board and a table tennis setup For the
guest to enjoy their time while they are in there for a lavish experience
of Mexican delicacy.

23. HIERARCHY
F & B MANAGER: Mr. Shyam Sunder
ASST. RESTAURANT MANAGER: Mr. Arjun Kotte
Mr. Chandan Prasad
Mr. Antriksh Tegta
SUPERVISORS: Mr. Deepak
Mr. Kishan
Mr. Rakesh

JOB DONE:
 Taking orders in the live stations and serving the guest
 Taking care of the buffet's cleanliness
 Arranging Crockery and Cutleries in the Buffets
 Clearing the Buffet
 Setting the Buffet
 Clearing the Side-stations
 Setting the side-stations
 Arrangements for table set-ups
 Handling Works in the Back Area
 Napkin Folding

24. HOUSEKEEPING
Housekeeping literally means keeping the house in order in terms of
cleanliness, hygiene & everything that goes along with this.
It is the backbone of the hotel. Cleaning of the lobby, rooms,
restaurant and corridors is the responsibility of the House keeping
department.
The operation runs between 3 shifts – morning, evening and night.
The responsibilities of the morning shift include Rooms making,
collecting soiled laundry, replenishing of guest supplies in rooms.
The evening shift is entrusted with the task of delivering guest
laundry, attending to any guest request.
The night shift is responsible for the thorough cleaning of the public
areas.
ROOMS AMENITIES:
 In room tea/coffee maker
 Mini bar
 Hair dryer
 Complimentary bottle of mineral water & fruit platter.
BATHROOM AMENITIES:
 sanitary bag, shower cap, comb(on demand), face soap, dental
kit, shampoo, shower gel, conditioner, body wash, paper rolls

25. WRITING TABLE
 Writing pad/pen
 Light/table lamp
 Flower vase with flower(VIP rooms)
BED SIDE TABLE
 Lamp
 Magazine
 Pillow menu list
 Telephone & clock
 Pen with pad
 IRD list
 Flat screen LCD TV
WARDROBE ITEMS
 Ironing board/iron, laundry bag, laundry price list, bath robe,
slippers, safety locker

26.  Hangers: coat hanger, normal hanger







HOUSEKEEPING CONTROL DESK
 Nerve center of the department.
 Open for 24 Hrs.
 Focal point for high information & communication to various
sections of the HK department.

27. LINEN & UNIFORM ROOM
 Most important section in the Housekeeping.
 All the departments depend upon the linen room to get their
linen & uniform laundered.
 A place is allotted to store all the uniforms of the staff of the
hotel.
 Each staff is given a particular badge that holds good for their
uniform.
 It has a tailor to attend the stitching & mending of the uniform.
Chemical Used for cleaning
 R1: Bath tub cleaning
 R2: Multipurpose Cleaner
 R3: Glass Cleaning
 R4: Furniture Cleaning
 R5: Room freshener
 R6: WC Cleaner
 R7: Deep Cleaning Purposes
 Deep Gloss: Dustbin cleaner
 Crew Emerl: Tap Cleaner
 Suma scale: Dishwashing purposes
 Suma Bar: Shower tap cleaner

28. LAUNDRY
 Laundry possesses soiled linen and uniform and supplies clean
linen and uniform on daily basis.
 Play an important role in maintaining high standards.
Valet services:
 Valet is one who be there on call to the guest, fetches soiled
clothes from guest room and returns them with whatever service
the guest demands.
Laundry process includes:
 Collecting
 Sorting
 Stain removal
 Washing & dry cleaning
 Repairing
 Ironing
 Calendaring: This is very large machine, used to iron large articles
like double bed sheet etc.
 Hot head press
 Steam press
 Washing machine
 Hydro extractor
 Tumbler

Chemicals used are:

29.  Perchloroethylene – dry cleaning solvent
 Sodium hydrochloride – dry cleaning agent & bleach
 Soda ash
 Fabric softener – neutralizing agent
 Soap oil
Stain remover used:
 Organic solvents: benzenes, acetone, carbon tetrachloride,
methane spirits etc
 Acids: potassium, oxalate and oxalic acid
 Alkalis: soda and borax
 Enzyme: powdered pepsin.

PUBLIC AREAS
It comprises of main lobby, cloakroom, restaurants, swimming pool,
and executive office etc.
 Lobby cleaning is generally done at night.
 Spring cleaning and scrubbing of the public areas is done at night.
 Dusting is done in morning.
 Carpets and upholstery of the restaurants is done every day.

FLOWER ROOM
All the flower arrangements that are required at the lobby, front office,
rooms, banquets, restaurants are place here. The Japanese art of

30. flower arrangements 'Ikebana' has been successfully used for all flower
arrangements in Novotel.
TAILOR ROOM & UPHOLSTERY ROOM
This section is responsible for the making of all hotel linen &
upholstery.



HIERARCHY
Executive Housekeeper: Mr. Jay Prakash
Asst. Housekeeper: Ms. Farah
Floor supervisor: Mr. Balakrishna
Mr. Ashok
Mr. Rajendra
Mr. Sreekanth
JOB DONE:
 Bed making
 Dusting
 Vacuuming
 Placing amenities

31. FRONT OFFICE

32. THE LOBBY

The major revenue producing divisions are Rooms and F & B
department. The front office helps in increasing the profit margin by its
efficient service. It is the show case of the hotel.
It is responsible for the sale of the hotel rooms by systematic methods
of reservation.
Departments under Front office:
 Bell Desk / Concierge
 Telephone
 Guest Relations
 Business centre
 Front Desk:
Reception
Information
Cashier
 The Bell Desk is headed by the senior bell captain.
 The Concierge is a section responsible for pick & drop of the
guest.
 The Guest Relation Executive looks after the interest of the guest.
He handles the complaints from the guest and solves the problem
to the interest of the guest.

33. Formats Maintained:
 Guest location card
 Message card
 Change slip
 Log book

Payment modes:
 Direct cash payment
 Company billing
 Through Travel agents
 Credit cards
 Travelers cheque

Credit cards accepted:
 American Express
 Master card
 Visa card
Advances:
Usually no advance is taken from the guests having reservation but
advance is taken from the walk-ins, unless he is a regular guests and
scanty baggage.

34. BELL DESK
Activities:
 Handling guest mails & messages
 Handling postage
 Distribution of news papers
 Distribution of magazines
 Distribution of meal card, beverage coupon

TELEPHONE
The hotel is installed with new EPABX. It is fully computerized system.
It has call forwarding, cancel, call back on busy station, call parking,
DND, cancel DND, wake up call, last no. redial, ring back last call,
handset free, hold music.

BUSINESS CENTRE
The Business Centre has 3 Meeting Rooms.
Machines used:
 Computers
 Printers
 Fax machine
 Xerox machine

35.  Lamination machine
 Shredder

GUEST RELATION
The Guest Relation Executive sees that the guests stay in hotel is
comfortable. Every day, early in the morning she calls up the guest and
checks whether he/she is comfortable on the basis of their comments.
The GRE draws up a comment card.
CONCIERGE
This section is responsible for pick up & drops of the guest from Airport
or Railway Station.
They provide the guest with all the requested information about hotel
facilities, local areas assist in arranging for transport & attend to all
guest requests.
They also arrange for airlines tickets, car rentals etc.
JOB DONE:
 Preparing key cards
 Providing wet napkins to guests
 Slot clearances
 Reg Card updates
 Cleaning the lobby
 Arranging the sofas and pillows

36. HIERARCHY
Front office Manager: Mr. Shul Ambwani
Asst. FOM: Mr. Shravan
Mr. Medha
Ms. Akriti
Guest Relation Executive: Mr. Naga Narayan
Supervisors: Mr. Sai
Mr. Raju



HYDERABAD INTERNATIONAL CONVENTION
CENTRE
HYDERABAD COVENTION CENTRE was established in Januarary7,2006.
HICC : India's first convention facility built specifically for holding
conventions located in the emerging business hub of India -Hyderabad.
Developed by the Cyderabad Convention Centre private limited, a joint
venture between EMAAR properties (PJSC) of Dubai and Andhra
Pradesh Investment Infrastructure Corporation (APIIC) , this convention

37. facility is managed by Accor, one of the world's leading hospitality and
tourism management companies.

Built on a 15 acre landscape environment, HICC has an unsupported
internal hall space of net 6480 sq meters. It can be partitioned into six
halls in an open capacity, holding up to 400 tables in Banquet settings
and 6000 in cocktail. The pre-function Foyer space is 6500 sq meters in
addition to this internal space. The Centre has mobile collapsible wall
partitions, and when fully expanded can accommodate up to 5000-
6000 people. Built in the USA, these mobile operable walls are sound-
proof, covered with teak and silk.
The main hall has an in-built rear projection screen about 18-foot by
16-foot size along with the latest public address sound systems built
into roof to provide a complete concert-like experience on the flick of a
switch.
The presence of HICC near the Novotel is also helping Novotel to be a
major center of attraction for business travelers all over the world.

38. SUCCESS STORIES
Year Name of the Event Number of Delegates
2013
Asia Pacific Academy of
Ophthalmology 7000
2013
International Society of
Prosthetics and Orthotics 1100
2013 Million Dollar Round Tabler 2000
2012 Conference of Parties COP-11 5000-6000
2012 World Allergy Organization 1000
2012
Society of Petroleum
Geophysicists' 1000
2012
Asia Pacific Bone Marrow
Transfusion 1000
2012
International Agency of
Preventive Blindness 1200

CONVENTION SNAPSHOTS

WORLD CLASS CONVETION FACILITIES
 State-of-the-art IT infrastructure, technology, telecommunications
and equipment.
 37 breakout rooms, including specialized meeting rooms, speaker
preparatory rooms, boardrooms, translation booths and VIP
lounge.

39.  Pillar-free internal hall of net 6,480 sq. metres that can hold a
5,000-delegate plenary and can be partitioned into 6 halls.
 A spacious pre-function foyer area of over 6,000 sq. metres of
lobby space.
 In house Event Management and Audio-Visual team.
 12.5 metres free ceiling height with catwalks and mobile operable
walls. Service pits every 6 metres, with power, water and internet.
 In-built power back-up generation capability.
 1000+ car parking base and a loading dock

40. Appendix

The following websites have been used by me in successfull making of
the project:-
 www.accor.com
 www.accornovotel.com
 wikipedia
 www.hicc.com

41. Industrial Training Report





Pratima Tamang

42. NOVOTEL HYDERABAD CONVENTION CENTER

NAME: Pratima Tamang
FULL ADDRESS: 230/B AJC Bose Road, 3rd Floor, Kolkata-700020
COLLEGE NAME: FLYING CATS
SUBMITTED DATE: 2nd May,2014










SIGNATURE OF STUDENT SIGNATURE OF PROJECT GUIDE

43. CONTENTS


 Hyderabad
 Novotel Hyderabad
 Accor Overview
 Important Dates
 Accor Group and Novotel Hotels Hyderabad
 Principal Values Guiding Novotel
 Planet 21
 About The Property
 Major Departments
 Food And Beverage
 Square
 La Cantina
 House Keeping
 Front Office
 Hyderabad International Convention Center
 Appendix