Project On Consumer Awareness.pptxdekhke

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1. Name – SOURABH MEENA Class – 10 th B
Project Topic— Consumer awareness

2. ✨Acknowledgment✨ I would like to express my special thanks of gratitude to my teacher MISS NIDHI TANWAR MAM as well as our principal who gave me the golden opportunity to do this wonderful project on the topic “ CONSUMER AWARENESS” , which also helped me in doing a lot of Research and i came to know about so many new things I am really thankful to them.

3. 📜Certificate📜 This is to certify that SOURABH MEENA student of class 10 th B has successfully completed the project titled” CONSUMER AWARENESS ”. In special reference to the teacher of Social Studies as per the CBSE guidance for the year 2021-2022. ~SOURABH MEENA

4. 💫Index 💫 • Introduction • Objective • Who is a consumer • Consumer protection and problems • Consumer Rights

5. • Consumer Awareness • Consumer movement in India • Consumer protection act,1986 • Consumer responsibility • Conclusion

6. •Introduction Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers rights. Consumer awareness is important so that buyer can take the right decision and make the right choice. Consumers have the right to information, right to choose, right to safety.

7. •Objective The important objectives of the consumer movement as are follows:
•To restore the balance in the buyer-seller relations in the market place.
•To protect and promote the consumer’s interest.
•To safeguard consumer right.
•To prevent consumer exploitation by unscrupulous traders.

8. • Who is a consumer A consumer is the one who purchases the product for his/her own need and uses or consumes it. A consumer cannot resell the good, product or service but can consume it to earn his/her livelihood and self-employment. Any single or group of person, other than the buyer who buys the product or services, consumes the product by seeking his/her permission falls under the category of a consumer. In simpler words, the consumer can be termed as the end-user of the goods or services.

9. • Consumer protection and problems Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by LAW. The various problems faced by the consumers in the Market are as follows: •Lack of Information. ...
•Malpractices by Suppliers. ...
•Irregular Supply. ...
•Not Heard Properly. ...
•Wrong Weight & Measures. ...
•Poor after-Sale-Service. ...
•Problem of Duplicate Goods. ...
•Problem of Delivery of Goods.

10. • Consumer rights A consumer is an important participant in the market. In case of consumer exploitation, the rights of the consumer must be protected. There are six consumer rights as mentioned in the regulatory Consumer Protection Act of 1986.

11. 1. Right To safety Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.
Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI,AGMARK, etc

12. 2. Right To Be Informed Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices.
Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.

13. 3. Right To Choose Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive pricesMeans right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices.

14. 4. Right To Be Heard Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare. The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.

15. 5. Right To Seek Redressal Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
Consumers must make complaint for their genuine grievances.Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances

16. 6. Right to Consumer Education Means the right to acquire the knowledge and skill to be an informed consumer throughout life.Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.

17. •Consumer Awareness Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers rights. Consumer awareness is important so that buyer can take the right decision and make the right choice. Consumers have the right to information, right to choose, right to safety. 

18. • Consumer Movement In India The consumer movement is an effort to promote  consumer protection  through an organized  social movement , which is in many places led by  consumer organizations . It advocates for the rights of consumers, especially when those rights are actively breached by the actions of corporations,  governments , and other organizations which provide products and services to consumers. Consumer movements also commonly advocate for increased health and safety standards, honest information about products in advertising, and  consumer representation  in political bodies.

19. • Consumer Protection Act 1986 The Consumer Protection Act was passed in 1986 and it came into force from I July, 1987. The main objectives of the Act are to provide better and all round protection to consumers and effective safeguards against different types of exploitation such as defective goods, deficient services and unfair trade practices. It also makes provisions for simple, speedy and inexpensive machinery for redressal of consumer’s grievances. FEATURES: 1. The salient features of Consumer Protection Act (CPA), 1986 are as follows
2. It applies to all goods, services and unfair trade practices unless specifically exempted by the Central Government.
3. It covers all sectors-private, public or co-operative.
4. It provides for establishment of consumer protection councils at the central, state and district levels to promote and protect the rights of consumers and a three-tier quasi-judicial machinery to deal with consumer’s grievances and disputes.
5. It provides a statutory recognition to the six rights of consumers.

20. •Consumer Responsibilities Consumer responsibilities indicate that customers have a specific responsibility towards the society and other consumers and help them to fight against the unfair practice or at least be aware of it. These rights and responsibilities are registered under the Consumer Protection Act 1986. Consumer Responsibilities •Responsibility to be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing.
•Responsibility to think independently– Consumer should be well concerned about what they want and need and therefore make independent choices.
•Responsibility to speak out- Buyer should be fearless to speak out their grievances and tell traders what they exactly want
•Responsibility to complain- It’s consumer responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.
•Responsibility to be an Ethical Consumer- They should be fair and not engage themselves with any deceptive practice.

21. • Conclusion Consumer awareness is the necessity of the hour whether it is about your rights, the information about the product or anything else that can change the mind-set of the other buyers.
There is no doubt that consumer awareness is quite more in the present time and has helped a lot in bringing the transformation.

22. Project on CONSUMER AWARENESS Made by ~ SOURABH MEENA
~ 10 th B
~ Vishal bharti sr. Sec. School