Project-Success-Delivering-Value-Through-Customer-Centricity-Excellence-and-Expertise.pptx

Microsoft Commodity Testing

1. By Madhu Sudhan Microsoft Commodity Testing for Azure Data Centers This presentation will delve into the intricacies of Microsoft Commodity Testing for Azure Data Centers, shedding light on the vital role it plays in ensuring the reliability and performance of Azure's infrastructure. Project: CHIE [Cloud Hardware & Infrastructure Engineering]

2. Microsoft CHIE Overview Mission and Responsibilities: Core Infrastructure : CHIE is tasked with delivering the foundational technologies and infrastructure for Microsoft’s cloud services, including Azure, Office 365, Xbox Live, and more Intelligent Cloud : The team plays a crucial role in supporting Microsoft’s “Intelligent Cloud” mission, ensuring that the cloud infrastructure is robust, scalable, and secure Key Functions: Hardware Engineering : CHIE focuses on designing and deploying custom hardware solutions to meet the demands of Microsoft’s cloud services.  This includes servers, data centers, and other critical hardware components Operational Excellence : The team is dedicated to improving the planning process, quality, delivery, scale, and sustainability of Microsoft’s cloud hardware.  This involves close collaboration with various Azure organizations to ensure seamless integration and operation Security and Compliance : Ensuring the security and compliance of the cloud infrastructure is a top priority.  CHIE implements stringent measures to protect data and maintain regulatory compliance

3. Microsoft CHIE Overview AQL Team / Component Qual SKU [Platform] Qual BSL [Boot Strap Light] Lab Team --> Logistics Team Validation, Other Quals

4. Team Composition Engineers and Specialists : The team comprises seasoned engineers with expertise in electrical, computer, and Lab Technicians.  They work together to innovate and optimize the cloud hardware infrastructure Collaborative Culture : CHIE values a collaborative and inclusive culture, emphasizing mentorship and teamwork.  This environment fosters innovation and ensures that the team can tackle complex challenges effectively Impact and Vision: Global Reach : CHIE’s work impacts over 200 online businesses globally, providing the backbone for services like Bing, MSN, Skype, OneDrive, and more Future-Oriented : The team is constantly looking ahead, envisioning and implementing future technical solutions to manage and optimize the cloud infrastructure.  This forward-thinking approach ensures that Microsoft remains at the forefront of cloud technology

5. Project Success: Delivering Value Through Customer Centricity, Excellence, and Expertise This presentation highlights the key achievements and contributions of our recent project, demonstrating how we consistently exceeded expectations through a steadfast commitment to customer centricity, delivery excellence, domain expertise, and continuous learning. This project showcased our team's ability to adapt, collaborate, and deliver outstanding results while adhering to the highest professional standards.

6. Customer Centricity: Building Strong Relationships 1 Effective Communication We prioritized effective and efficient communication through stand-up meetings, prompt email responses, and clear documentation. This ensured everyone was aligned and informed throughout the project lifecycle. 2 Seamless Handoffs To maintain project momentum and minimize disruptions, we implemented a thorough handoff process, ensuring all relevant information, including email communication and detailed updates, were shared with the next shift team members. 3 Proactive Issue Resolution We actively monitored the status of bugs filed, promptly addressing any developer requests within a 24-hour timeframe. This ensured timely resolution of issues and prevented delays. 4 Exceptional Project Feedback Our dedication to customer satisfaction resulted in consistently excellent feedback on project surveys. This demonstrated our team's ability to meet and exceed client expectations.

7. Delivery Excellence: Meeting Commitments and Exceeding Standards 1 On-time Delivery We consistently delivered high-quality deliverables on time, adhering to project schedules. This minimized delays and ensured a smooth project flow. 2 Comprehensive Documentation Our team meticulously developed and maintained clear and comprehensive documentation, including Test Plans, Test Summary Reports, and other relevant artifacts. This facilitated efficient project management and ensured quality control. 3 Value-added Contributions Beyond fulfilling core responsibilities, our team proactively identified and implemented valuable process improvements, enhancing efficiency and project outcomes. This demonstrated our commitment to continuous improvement and exceeding expectations. 4 Continuous Reporting and Collaboration We provided regular updates through daily Test Reports, TRRs, and ADO Test Plans. This ensured transparency, facilitated collaboration, and kept everyone informed of progress.

8. Domain & Technology Expertise: A Foundation for Success Domain Expertise Our team developed a deep understanding of hardware domains, including PC and server components like DIMM, NVMe, HDD, SSD, PCIe, TPM, and RAID concepts. This knowledge allowed us to effectively test and validate hardware solutions. Technical Expertise We possess hands-on experience with a wide range of hardware testing tools, including Prime 95, MEM86, Y-Cruncher, MST, Crystal Disk Mark, HLK, IO Meter, WinDBG, PTU, MLC, FIO, WLG, SpecPerf, and others. This expertise enabled us to conduct thorough and comprehensive testing. Cross-skilling & Collaboration We actively promoted cross-skilling within the team, encouraging knowledge sharing and collaboration to enhance overall expertise. This fostered a culture of continuous learning and development.

9. Mentoring, Collaboration, and Communication: Fostering a Culture of Growth Mentoring and Training We actively mentored new team members, both test engineers and campus minds, conducting training sessions to accelerate their development and empower them to contribute effectively. Knowledge Sharing and Collaboration We documented and published project best practices, ensuring knowledge transfer and continuous improvement. We also identified process gaps and proactively suggested improvements. Effective Communication We emphasized clear and concise communication, fostering a culture of transparency and collaboration. We also focused on assertiveness and leadership-level communication to facilitate effective decision-making. Knowledge Sharing and Development We conducted regular knowledge sharing sessions, presenting new learnings and insights gained from the project. This encouraged a culture of continuous learning and development.

10. Learning & Development: A Commitment to Continuous Growth Professional Development We actively pursued professional development by completing relevant courses, including at least one 201-level course from Yorbit. This ensured we stayed updated on industry best practices and emerging technologies. Knowledge Sharing We shared course completion certifications, demonstrating our commitment to continuous learning and fostering a culture of knowledge sharing within the team.

11. Process Adherence: Ensuring Consistency and Efficiency Timely Timesheet Updates We adhered to established processes by ensuring timely submission of timesheets before the 20th of every month. This facilitated accurate time tracking and project budgeting. Regular NIO Updates We maintained accurate and updated NIO records on a weekly basis. This ensured transparency and provided valuable insights into team activity and progress. Proactive Leave Planning We proactively planned leaves in advance, discussing potential impacts with the Resource Manager before applying for leave. This ensured minimal disruption to project timelines and team workflows. Weekly Status Reports We consistently submitted detailed weekly status reports, summarizing tasks completed and outlining progress. This ensured clear communication and accountability.

12. Project Success: A Testament to Team Collaboration and Expertise Customer Centricity Effective communication, seamless handoffs, proactive issue resolution, excellent project feedback Delivery Excellence On-time delivery, comprehensive documentation, value-added contributions, regular reporting Domain & Technology Expertise Deep understanding of hardware domains, hands-on experience with testing tools, cross-skilling initiatives Mentoring, Collaboration, and Communication Active mentoring, knowledge sharing, process improvement initiatives, effective communication strategies Learning & Development Professional development through course completion, knowledge sharing of certifications Process Adherence Timely timesheet updates, regular NIO updates, proactive leave planning, detailed weekly status reports

13. Key Takeaways: Learning & Continuous Improvement This project has been a valuable learning experience, highlighting the importance of collaboration, communication, and continuous improvement. We have identified areas for further growth, including: Exploring new automation tools to enhance testing efficiency. Expanding knowledge sharing sessions to cover a wider range of technical topics. Proactively seeking opportunities to contribute to the broader team and organization.