Proper Etiquette and Behavior in ESP Education

Proper Etiquette and Behavior

1. Proper Etiquette
and Behavior
Revised By:
Ms. Fleming

2. Objectives
1.Identify employer expectations.
2.Discuss appropriate work habits.
3.Identify good citizenship skills.
4.Identify appropriate interviewing skills.

3. Good Manners and Etiquette
Difference:
Good manners are rules for common actions of
courtesy and politeness.
Etiquette describes the use of proper customs
in social and business life; these may change
over time

4. General Manners
Be considerate of
others
show respect
use “excuse me”
listen to people
before making
suggestions
be patient
Offer assistance
compliment good
work
learn, remember and
use people’s names
be courteous, kind,
polite, and fair

5. General Etiquette
Personal Manners When Meeting New
Friends
Telephone Courtesy
Personal Relations
Table Manners

6. Personal Manners When Meeting
New Friends
DO
Smile
Firm handshake
stand for a lady
repeat a new name
use “you” more than “I”
introduce new friends to
others
DO NOT
use “knuckle-buster”
handshakes
do all the talking
use foul language
try to always be funny
and the center of
attention
say bad things about
others

7. Inappropriate Greeting

8. Examples continued

9. Proper Handshake
Firm, but not bone-
crushing
Lasts about 3 seconds
May be "pumped" once
or twice from the elbow
Is released after the
shake, even if the
introduction continues
Includes good eye
contact with the other
person

10. Telephone Courtesy
“Hello, this is ________ speaking. May I help
you?”
Stay away from negative comments.
“May I ask who’s calling?”
When taking a message, include the date and
time of call, caller’s name and telephone
number.

11. Personal Relations
Important to the success of anything.
First look at yourself
Attitude is one’s outlook on life, may be
positive or negative.
Should try to maintain a positive attitude

12. Reasons to have a positive
attitude
The future depends largely on the opinion of
others.
More motivating and makes one more
energetic, productive, and alert.
More pleasant to be around.
Effect co-workers
Builds self-confidence

13. Objectives
1.Identify employer expectations.
2.Discuss appropriate work habits.
3.Identify good citizenship skills.
4.Identify appropriate interviewing skills.