PUBLIC AREA CLEANING

PUBLIC AREA CLEANING OF HOUSEKEEPING

1. SUNDER DEEP COLLEGE OF HOTEL MANAGEMENT BHMCT-{ 2 -SEM } { HOUSEKEEPING } - (RHM-254)

2. TOPIC MADE BY MR. ZAID Cleaning of public areas

3. OBJECTIVE In this presentation we Will discuss about the processes for the various public areas in hotel industry.

4. What is public area? Public areas are the common places and facilitates accessible to in house guest and non-resident guest. Guest requires common areas to meet, sit and carry other activities . ENTRANCE LOBBY FRONT DESK PUBLIC RESTROOM DINING ROOM BANQUET HALL ELEVATOR STAIRCUSE GUEST CORRIDOR SWIMMING POOL

5. ENTRANCES What is entrance? An opening, such as a door, passage, or gate, that allows access to a place.  Guest get their 1st impression of hotel from the entrance lobby. Required equipment Hard Brush Scrubbing brushes DRY MOPS Glass cloths Dust sheet Dust pan Vacuum cleaner TASKI-R3 Dusting cloth

6. ENTRANCES CLEANING AREA

7. ENTRANCES CLEANING PROCEDURE first of all removed dust and grits The entrance doormats and runner should be vacuum cleaned in daily clean The entrance door glass should be cleaned with the help of TASKI R3 / vinegar and water solution may also be used The door glass clean two times in a day. When public traffic is high then door glass clean may be up to 4 times in a day Many hotels are wooden doors , wooden door should be clean with the help of TASKI R4 Brass knobs and handles should be polished weekly The floor of entrance should be mopped frequently throughout the day.

8. LOBBY What is lobby? These areas are provided as a common meeting points for the guest. Lobby area is near the reception , bell desk Lobby is a central hall , large waiting room of the hotels. Equipment Required Vacuum cleaner Dust pan TASKI {R3 , R4} Bucket Dry mop Wet mop Dusting cloth Carpet shampoo machine

9. LOBBY CLEANING AREA

10. LOBBY AREA CLEANING PROCEDURE Two types of cleaning lobbies { First on daily and second on periodic } DAILY CLEANING Lobbies cleaning are done in daily basis and periodic basis Ash pot , sand urns and wastepaper basket should be emptied and damp-dusted if required of ten twice or thrice a day Any stain on the carpets and upholstery should be cleaned immediately . Flower arrangement should be done daily and indoor plants watered as required Glass surface and windows to be cleaned daily . Doors and door knobs should be clean daily Carpeted areas should be vacuum cleaned daily Hard floor should be mopped regularly.

11. PERIODIC CLEANING Some cleaning tasks is need not be carried out daily. So scheduled on a periodic basis , for once in week , once in a month , once in six months or once in a year   High level dusting, to clean ceiling and other hard to reach areas such as tops of the fans and cornices should be done once in a week. Very high ceiling may be dusted once in a mont h Wooden furniture should be polished once a week . Blinds and curtains should be suction cleaned weekly Elaborate chandeliers may be brought down and cleaned once in six months Upholstered furniture should be suction-cleared with an upholstery attachment once in a week.

12. FRONT DESK WHAT IS FRONT DESK? The front desk is the hub of activity in the ‘front of the house’ part of the property ,

13. FRONT DESK CLEANING

14. FRONT DESK CLEANING PROCEDURE   Empty wastepaper baskets as and when required in the day . Damp-dust the desk taking care to wipe under the telephone wires and computer cables . The front panel of desk, should be damp-dusted and a neutral detergent should be used to remove scuff marks from guests shoes . All the railing and fixtures should be damp dusted. If made of brass, they should be polished according to a schedule . Suction-clean the carpet under the desk. If the floor is uncarpeted, mop the hard floor . Damp dusting of telephones should be done in daily basis . Damp dust the computer component and fax machine and then with a dry duster . Make sure while cleaning the computer component computer must be switched off.

15. PUBLIC RESTROOMS This refers to the washrooms and toilet meant for use by the general public , and not restricted to guests registered at the hotels. The sanitary fittings commonly found in washrooms are WCs , urinal , sluices and vanity unity .

16. PUBLIC RESTROOMS CLEANING

17. PUBLIC RESTROOMS CLEANING PROCEDURE  damp mop the floor of the restroom twice a day. The weekly cleaning of WC’s involves alkaline detergent and in case of heavy soiled and stained WC’s with a lime scale problem, acid cleaner need to be used. Cleaning of vanity mirrors is carried out during night . Acid cleaner may require frequent in urinal cleaning . Cabinets should also be cleaned once a week. Hand driers should be checked and cleaned. Soap solution should be replenished in dispenser Toilet and toilet areas should be cleaned on daily basis.

18. DINING ROOMS A dining room is a room for consuming food. In modern times it is usually adjacent to the kitchen for convenience in serving, although in medieval times it was often on an entirely different floor level. 

19. DINING ROOM CLEANING

20. DINING ROOMS CLEANING PROCEDURE Collect all the cleaning equipment and dining area keys. Switch on all the electric lamps. Open all the drapes and blinds for letting in the natural light. Observer the entire area to plan the work. Align all the chairs away from the table to make room for cleaning. Clean the carpet area, using vacuum cleaner. Remove any food stains from the carpet using appropriate cleaner. If there is no carpet on the floor, sweep and mop it

21. DINING ROOAMS CLEANING Polish the furniture if required. Using a feather duster, dust all the pictures, paintings, artworks, and corners. Clean and disinfect the telephone devices. Polish metal, glass, and wood items if required. Clean the mirrors and windows by wiping them with wet sponge. If requirement of maintenance is spotted, consult engineering department. If any guest items are found then deposit it with housekeeping control desk. Collect all dirty table linens and replace with the fresh ones. Return the keys to the security department. Record in the housekeeping register

22. BANQUET HALLS These may be used for dinners , conferences , conventions , marries party , so on. Banquet  is a large catering activity department where food & beverage are served for pre-arranged number of peoples on pre-fixed date & time agreed menu & price .

23. BANQUET HALLS CLEANING

24. BANQUET HALLS CLEANING PROCEDURE   Sweep and mop the floor before event. If the area is carpeted vacuum cleaner should be used . Damp dust or suction clean the furniture. Lighting fixtures should be checked weekly and chandelier should be bought down to clean in every six months. Flower arrangement, mineral water, glasses and other specific requirement such as pencil note pads should be provided and arrange neatly in places. The walls should only need to be spot cleaned in case of stain but wall should be washed periodically . Table cloths , chair covers and decorative bows should be replaced if dirty.

25. ELEVATOR A vertical transport equipment that efficiently moves people between floors (levels , deck)of building structure. Generally powered by electric motor that drive by fraction cable and counterweigh systems like a hoist or hydraulic pump.

26. ELEVATOR CLEANING

27. ELEVATOR CLEANING PROCEDURE Elevator is cleaned on a daily basis because of their volume of use.  The best time to schedule the elevator cleaning is either during late night or very early morning in order to avoid high usage. The elevator / lift door should stay open until you have finished cleaning and then place the elevator back to service. According to the interior design and materials used on elevator, the appropriate cleaning methods and cleaning solutions to be used. The public area attendant should follow the specific method to clean each different surface on elevator for an effective cleaning. Start cleaning from the top to down to avoid resoling areas already cleaned.

28. ELEVATOR CLEANING PROCEDURE Clean the mirrors and step back and check the surface for streaks. Wipe button with a damp duster, Don’t spray cleaning solution on buttons as this may damage them . Vacuum carpets using a high power vacuum cleaner . Use dry cloth for high polish Elevator door channel should be free of dust and dirt at all given times . Stop the elevator on every floor . Remove all dust particles, dust with the help of the vacuum cleaner . Wipe it clean with a dry duster.

29. STAIRCASES Staircases provide means of movement from one floor to another in a structure. Staircases consist of a number of steps with landings at suitable intervals to provide comfort and safety for the users. It consists of a flight of steps (stairs) and one or more intermediate landing slabs between the floor levels

30. STAIRCASES CLEANING

31. STAIRCASES CLEANING PROCEDURE Using your broom, sweep horizontally across the top stair. Make sure to get any visible debris all to one side of the stair The appropriate way of cleaning staircases are is to divide them into half lengthways and clean one half way at a time. This is not only to prevent dirty foot steps on wet floor, but also take safety precaution so that no accident take place due to slipping on wet surface. The various tasks are done in different periodicities –weekly, monthly or less often. Damp dust the skirting weekly. Carpets should be suction cleaned daily and stains should be attend immediately. For this type of cleaning the back pack vacuum cleaner are the best for suction cleaning . Hard floor staircase should be suctioned cleaned and then damp mopped. Damp dust the banister and handrail daily.

32. GUEST CORRIDOR While cleaning of the corridors necessary boards indicating the public area cleaning is carried on must be displayed prominently.

33. GUEST CORRIDOR CLEANING

34. GUEST CORRIDOR CLEANING PROCEDURE Guest corridors should also be divided into sections for cleaning . Many hotel’s corridors are fully carpeted. These carpets should not only look attractive but also be sturdy and durable to with stand everyday wear and tear. Carpets should be vacuum cleaned daily and shampooed once in six months . The wall skirting's and baseboards all along the corridor should be cleaned. Air-conditioning vents should be cleaned. Any finger marks on the walls should be cleaned immediately. The wall skirting should be cleaned regularly.

35. SWIMMING POOLS A swimming pool is a large  hole  in the ground that has been made and  filled with water so that people can swim in it.

36. SWIMMING POOLS CLEANING

37. SWIMMING POOLS CLEANING PROCEDURE Take inventory of your pool cleaning supplies and make sure you have everything you need . Use a leaf net to pull out leaves and debris. The leaf net is useful for skimming the surface of the water to catch insects as well. The last component to keeping your swimming pool clean is maintaining the proper chemical levels. Cleaning any furniture of swimming areas. Sweeping and mopping swimming area surfaces. For proper pool maintenance, brush the walls and floor of the pool once a week.