Punjab national bank

1. Introduction PNB has the distinction of being the first Indian bank to have been started solely with Indian capital that has survived to the present . PNB has had the privilege of maintaining accounts of national leaders such as Mahatma Gandhi, Shri Jawahar Lal Nehru, Shri Lal Bahadur Shastri, Shrimati Indira Gandhi, as well as the account of the famous Jalianwala Bagh Committee.

2. History Punjab National Bank was registered on 19 May 1894 under the Indian Companies Act with its office in Anarkali Bazaar Lahore . The Bank opened for business on 12 April, 1895. PNB's founders included several leaders of the   Swadeshi   movement such as Dyal Singh Majithia and Lala HarKishen Lal ,  Lala Lalchand, Shri Kali Prosanna Roy, Shri E.C. Jessawala, Shri Prabhu Dayal, Bakshi Jaishi Ram, and Lala Dholan Dass. Lala Lajpat Rai was actively associated with the management of the Bank in its early years.

3. Services Social Banking MSME Banking ( service for micro, small, medium enterprise) Agricultural Banking Agri Business Cell Agricultural Banking Farmers Agriculture Credit Schemes Central Sector Schemes PNB Farmers Welfare Trust Procedural Guidelines for Agricultural Credit Corporate Banking International Banking NRI Personal Banking Savings Fund Account PNB Prudent Sweep Total Freedom Salary Account PNB Vidyarthi SF Account PNB Mitra SF Account PNB Rakshak Scheme PNB Shikshak Sweep Scheme PNB Shikshak Overdraft Scheme Scheme for Providing Overdraft Facility to Pensioners Current Account Fixed Deposit Schemes Credit Schemes Doorstep Banking Services Cards Nomination Facilities Deceased claim cases Centralised Banking Solution

4. Price Initial Deposit at opening of account( curret account)- saving account – initial 500 rs for student 0 rs . Saving Account Interest Rates :    4.0 % p.a. ( w.e.f . 3rd May 2011 ) Interest Rates - Loans & Advances : BPLR: 14.25% w.e.f . 01.08.2011 BASE RATE: 10.75% w.e.f . 01.08.2011 Fee and commison for draft . Area of Branch Amount ( Rs .) Charges for non maintenance of QAB per quarter (Rs.) Rural 1000 300/- Semi urban 3000 400/- Urban 5000 700/- Metropolitan 5000 700/-

5. P lace 5000 branches across 764 cities.  PNB has a banking subsidiary in the UK, as well as branches in Hong Kong, Dubai and Kabul, and representative offices in Almaty, Dubai, Oslo, and Shanghai . Punjab National Bank ATM -   5,050. till june 2011.

6. P romotion Advertising - Television, radio, movies, theatres Print Media- Hoardings, newspaper, magazines

7. Process Doorstep Banking Services for HNI customer/corporates. Various offers for student’s and senior citizen’s. Standardization of services.

8. Physical Evidence Logo with tag line “the name you BANK upon” Financial Reports - The Company’s financial reports are issued to the customers to emphasis or credibility Passbook and reciepts .

9. People Serves over 37 million customers. Employees - 56,928 (2010) Employees of a Bank represents the organization to its customers.

10. Quality of Experience Credence Quality- because customer has to rely on reputation and name factor of bank.

11. Gap in service Quality Gap between Consumer expectation and management perceptions of consumer expectation :- Gap between service quality specifications and service delivery :- Gap between service delivery and external communication : Gap between perceived service and expected service

12. C onclusion Forbes Global 2000 Ranking : Punjab National Bank was ranked 1243 in the Forbes Global 2000.  The bank has been ranked 248th biggest bank in the world by the Bankers Almanac, London . Punjab National Bank is one of the Big Four banks of India, along with ICICI Bank, State Bank of India, Bank of Baroda and HDFC Bank—its main competitors