QESH Training slides with Check list for

ISO 9001

1. INTEGRATED MANAGEMENT
SYSTEM
QEHS-
ISO9001:2015/ISO14001:2015/iso45001
:2018

2. The structure of ISO
standards after 2015
1.Scope
2.Normative reference
3.Terms and definitions
4.Context of the organisation
5.Leadership
6.Planning
7.Support
8.Operation
9.Performance evaluation
10.Improvement
Comprises 10 clauses:

3. 1. Scope
The requirements are:
applicable to all organisations
Generic
The word “Scope” is used in clause 4.3 as well as 9.2

4. Integrated management system -ims
Consist of
Corporate manual-describing general principles
Divisional manual-Describing site specific deviations
Divisional EMS/OHS Aspect/Risk register
Divisional process chart- summary of the application of the
system

5. Context of the organization
Clause 4
Context of the organization
4.1 Understanding the organisation and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the IMS
4.4 IMS and its processes


Corporate manual gives the general concerns and the divisional manual gives
the site specific concerns

6. 4.1 Understanding the
organization and its context
Identification of internal and external issues that
affects the achievement of the intended outcome of
the IMS. They shall be treated as risks opportunities in achieving the IMS
objectives.
These Issues can include positive and negative factors

7. External issues-EHS Site specific
Legal
Technological
Competition – risk of not competitive
Market – Market condition, stagnation
Social – aggravated community, affordability
Economic – risk of profit loss, not achieving budget
Surroundings & location
Political
Biodiversity
Climate change ,land degradation,


•Air quality
•Water quality
•Resource depletion,
•Contamination potential
•Suppliers, subcontract service provider
•Out sourcing
•Proximity to public utility

Refer site manuals

8. Internal issues
Attitude
Culture
Values
Knowledge
Competence
Performance
Infrastructure
Work organization
Work methods
Literacy
social

9. 4.2 Understanding the needs and expectations
of interested parties.
Who are the interested parties and
What are their

Needs
Expectations

Refer site manuals

10. 4.4 Management system processes.
Corporate manual- Generic
Site manuals- site specific/sector specific
Site specific aspect/OHS risk assessment
Site specific QESH objectives and programmes
Site specific process charts
Documented information to support operation of its processes.(2)
Documented information to support that the process is conducted as planned.(3)

11. 5.1 Leadership & commitment-general
leadership responsibilities are defined.
Emphasis is on leadership and not management.
Means the top management shall have a major involvement than before.
Ensure QESH is integrated to the organizational business management system and not
a separate activity
Encourage the participation and consultation of workers & worker representatives
Protect employees from reprisals for reporting on OHS issues.
Leadership

12. 5.1.2 Customer focus
Customer requirements met
Regulatory requirements met
Risks and opportunities that affect conformity of products & services and ability to enhance
customer satisfaction are identified and addressed
Consistently supply a product meeting customer & Regulatory requirements
Focus on enhancing customer satisfaction

13. 5.2 Policy
5.2.1
Commitment to comply with applicable requirements
Commitment to protect environment
Commitment to compliance obligations and other requirements
Commitment to continual improvement
Commitment to prevent ill health and injury
Commitment to consultation and participation of workers ???

5.2.2 The policy
Available documented information
Communicated, understood and applied in the organization
Available to relevant interested parties.

14. 5.3 Organization roles, responsibilities and
authorities.
Roles assigned to perform certain responsibilities and authorities in the QESH to be define
and communicated.
The responsibilities and authorities shall be documented.
Corporate manual give reference to HR Department for this documented information.

The system give reference to the HR manual where this information is available

15. 5.4 consultation and participation of workers-??
Establish, implement and maintain a process for consultation and participation of workers.
Provide mechanism , resources ,time and training

New requirement that we have not mentioned in the system and need to incorporate.

16. 6 Planning
Has two main areas
6.1 Identification of risks and opportunities
6.2 Setting objectives and planning to achieve them
EHS has three more sub clauses.
6.1.2 Environment aspect identification and evaluation
6.1.3 Identification of legal and other requirements
6.1.4 Planning action
6.1.2.1 Hazard identification and risk assessment
6.1.2.2 Assessment of OHS risks and other risks - ??
6.1.2.3 Assessment of opportunities and other opportunities- ??
The aspect and risk register needs to be reviewed if new processes added or
existing risk levels reduced.

17. Action to address risk
 Risk avoidance
Taking risk in order to pursue opportunity
Eliminate risk at source
Changing the likelihood or consequence
Sharing risk
Retaining the risk

18. opportunities
New practices
New products
New markets
New customers
New partnerships
technology
Except demolition
waste for all other
wastes opportunities
for reuse, recycling
,safe disposition
methods available.
Low carbon emission
goods , energy efficient
designs etc
OHS risk avoidance
possibilities opportunities
•Proper design tools
•Use proper techniques
•Higher archy of controls

19. 6.2 QESH Objectives and planning to
achieve them
The corporate manual provides the corporate objectives.
1.3.1 Achievement of an overall customer satisfaction rating of minimum 80% maintaining positive interactions with
customers and concerned stakeholders facilitating the path to obtain maximum levels of customer utility.
1.3.2 Achievement of annual profit/ budgetary target via revenue increase strategies and cost optimization meeting the
requirements emphasized in the annual company plan.
1.3.3 Implement strategies to meet 100% compliance with the relevant safety and environment regulations and
requirements, promoting comprehensive occupational safety and environmental management procedures within the
organization.
1.3.4 Obtain 10% reduction of lost time injuries year to year with respect to the baseline emphasized for the previous
year.
1.3.5 Provide a minimum of 10 hour time allocation for each individual for training sessions based on quality, safety and
environment to promote and foster organization’s commitment towards employee development and organizational
enrichment.
Retain documented information

20. Divisional objectives- derived from
corporate and consistent with policy.
On Quality Cascaded from the corporate objectives
Listed in the divisional manuals.
ESH available with the risk assessment.


Available in divisional manual

21. 6.2.2 Planning how to achieve objectives- For Quality to be done by
divisions/ ESH available with the respective risk assessments.
What will be done
What resources required
Who is responsible
Date for completion
How the results to be evaluated
Shall be defined.

Objectives reporting tool was developed and distributed. If objectives have been
already achieved they needs to be redefined.

22. 7 Support

The support needed to meet the QESH goals.
Define in corporate manual.

23. 7.1.2 People
Organization shall provide people for the proper implementation of the IMS.
Operation and control of its processes.

24. 7.1.3 Infrastructure
Provide infrastructure needed for achieving conformity
Buildings & associated utilities
Equipment including hardware and software
Transportation
Information & communication technology.

25. 7.1.4 Environment for the operation of
processes.
Provide & maintain environment necessary for the operation & to achieve conformity to
products & services. Environment can be
Physical
social
psychological

26. 7.1.5 Monitoring & measuring resources
 Where monitoring & measuring is used as evidence of conformity . for specific requirements ,the
organization shall determine the resources needed.
Ensure they are suitable for the specific type of monitoring & measurements
Are maintained and ensure fitness for their purpose.
Instruments shall be verified and calibrated.
Calibration status identified
Basis of calibration and verification to be retained as documented information.(6)

27. 7.1.6 Organizational Knowledge
Organization shall determine the knowledge needed for the operation of its processes, and to
achieve conformity of product.
It can be intellectual property or lessons learned
They can be obtained from internal sources,
External sources( standards , academia ,conferences , gatherings, customers or providers)
Knowledge to be maintained , and made available to the extent necessary.

28. 7.2 Competence
Organization shall have the competency to deliver the policy
& objectives. For this organization shall
Determine necessary competence
People are competent of education, training and experience
Take actions where necessary to acquire competence
Evaluate effectiveness
Retain documented information(7)
 action can also include hiring or contracting .

29. 7.3 Awareness
People under the organization control shall aware
Policy
Significant aspects & their impacts
Significant hazards and risks, out come of investigation of accidents
Relevant objectives
Their contribution to effectiveness of IMS
Benefits of improved performance
Implication of not conforming to IMS

30. 7.4 Communication- addressed in corporate
manual
Determine internal & external communication relevant to QMS
On what to communicate
When
With whom
how

31. 7.5.1 General
The words documents, documentation ,records have been abandoned
QMS shall include documented information required by the standard
Documented information determined by the organization

32. Clause 8

Clause 8 – Operation
8.1 Operational planning and control-life cycle
perspective,end life treatment, purchasing
8.2 Emergency preparedness and response (EHS)
8.2 Determination of requirements for products and services
8.3 Design and development of products and services
8.4 Control of externally provided products and services
8.5 Production and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs

33. 8.1 Operational Planning & Control
Additional sub-divisions-??
8.1.2 criteria for eliminating hazards and reducing risks
8.1.3 Management of change
8.1.3 Procurement

34. Clause 9 &10
Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Evaluation of compliance
9.2 Internal audit
9.3 Management review

ISO 9001:2015 clause 10 – Improvement
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement

35. 9.1.2 Customer satisfaction
Measure customer perception
Degree to which their needs and expectations met
Determine the method of obtaining this information and
How to monitor and review this information.

36. 9.1.2 Compliance obligations
Legal requirements
Compliance obligations
Other requirements
Documented information

37. 9.1.3 Analysis and evaluation
Appropriate monitoring and measuring data shall be analysed and
evaluate. Such as
(a)Conformity of products and services
(b)Degree of customer satisfaction
(c)Performance and effectiveness of QMS
(d)If planning is implemented effectively
(e)Effectiveness of action taken to address risks and opportunities
(f)Performance of external providers
(g)Needs for improvement of QMS

38. 9.2 Internal audit
9.2.1 conduct audits at planned intervals to find out whether QMS meets
(a)Organizations own requirements
(b)Requirements of the international standard.
(c)Is effectively implemented
Plan an audit programme
Consider important of process and past experience
Define audit criteria; scope
Ensure auditor independence
Report results
Take corrective actions
Retain documented information.(19)

39. 9.3 Management review
Planned intervals
Inputs:- changes in internal/external issues
Environmental performance
Effectiveness of actions taken to address risks and
opportunities.
Rest similar
Documented information(20)

40. 10 Improvement

41. Nonconformity and corrective action
Nonconformities and those arising from complaints
Control and Correct them
Deal with consequences
Eliminate causes
Review effectiveness
Documented information(21)

42. 10.3 Continual improvement
Continually improve effectiveness of IMS based on
Policy
Objectives
Internal audit results
Management review
Non-conformance corrective action
Analysis and evaluation