QIC 22-4-2022 Bi-weekly Meeting updates.pptx

SNAKE BITES

1. QIC 22-4-2022 BI-WEEKLY MEETING UPDATES

2. Presentation Outline Key gaps identified Next steps Best practices

3. Implementation challenges/gaps The challenges faced by the facilities are the following; Large COV-client ratio Few phones for tracking clients Much workload on the CLO and appointment clerks Delay in airtime and COVs incentives Clients’ change of contact address Most of the clients not linked to COVs (especially old clients) No/inadequate mentorship and on the job coaching on COV linkage, appointments and missed appointment handling

4. Next steps Number of COVs to be increased to reduce COV-clients ratio Facility teams to conduct phone mapping and share report with the regional teams Additional CLOs and Appointment Clerks to be recruited Airtime and COVs incentives to be delivered timely On every visit, clients’ contact details to be updated on the KYC form Both old and newly initiated clients to be offered COV linkage services Supportive supervision visits, mentorship and on the job coaching on COV linkage, appointments and missed appointment handling to be ramped up

5. Best practices and lessons learnt Most clients are responding to their appointment dates (coming before or on their appointment dates) Facility teams are committed, organized and have team spirit Reduction in IIT and increase in TX_CURR is realized in most facilities Facility teams are beginning to recognize the impact of the project on their data Facility teams have acquired data monitoring and reporting skills from the orientations conducted Facility staff have engaged in tracing missed appointment clients in some facilities Community drug deliveries are increased in some facilities