Quality and evolution of quality by suhasini

definition of quality and its evolution

1. SUHASINI NAYAL M.PHARM(MQA ) QUALITY MANAGEMENT SYSTEMS

2. QUALITY AND EVOLUATION OF QUALITY

3. QUALITY

4. ORIGIN OF QUALITY WORD LATIN QUALIS (OF WHAT KIND )

5. Meeting the customer requirement Excellence in the product or service that fulfils or exceeds the expectation of the customer. Quality is customer satisfaction and loyalty. Fitness for use. What is quality?

6. In manufacturing a measure of excellence or a state of being free from defects , deficiencies and significant variations. It is brought by strict and consistent commitment to certain standards customer or user requirements. Definition of quality

7. C onformance to requirements (Philip Crosby) Fitness for purpose or use (Juran) A predictable degree of uniformity and dependability, at low cost and suited to the market (Edward Deming) S ynonymous with customer needs and expectations (R J Mortiboys) M eeting the (stated) requirements of the customer- now and in the future (Mike Robinson)

8. The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs ISO-8402 Degree to which a set of inherent characteristics fulfills requirement ISO-9000

9. Transcendent definition : excellence Product-based definition : quantities of product attributes User-based definition : fitness for intended use , meeting or exceeding user expectations Value-based definition : quality vs price Manufacturing-based definition : conformance to specifications.

10. Quality is never an accident , it is always the result of high intention , sincere effort , intelligent direction and skilful execution it represents the wise choice of many alternatives.

11. Quality deals with :- Competition Satisfaction 100% result for the customers

12. EVOLUTION OF QUALITY

13. During the 20 th century , a significant body of knowledge emerged on achieving superior quality . Many individual contributed to the knowledge such as:- Juran Deming Feigenabum Crosby Ishikawa

14. J.M. Juran emphasizes the importance of a balanced approach using managerial , statistical and technological concepts of quality. He recommends an operational framework of three quality processes, quality planning , quality control and quality improvement. W.Edwards ,which also has a broad view of quality, which he initially summarized in 14 points aimed at the management of an organization.

15. A.V. Feigenbaum emphasizes the concept of total quality control throughout all function of an organization. Total quality control really means both planning and control. Philip Crosby defines quality as “conformance to requirements” and stresses that only performance standard is zero defects. Kaoru Ishikawa showed the Japanese how to integrate the many tools of quality improvement , particularly the simpler tools of analysis and problem solving.sss

16. THANK YOU