Quality Culture

Culture is an integral part of an organization and Quality is one of the key focus of current business environment.Thus creating a need of changing existing traditional culture in to a quality culture.

1. QUALITY CULTURE Implementing quality into culture Sohel Khatri

2. Culture is manifested in collective behaviors and is the set of shared beliefs, attitudes, values , goals, and practices that characterizes an institution or organization

3. QUALITY CULTURE A Quality Culture is one in which employees “live” Quality in all their actions. No defects are passed to the next person . A Quality Culture is the organizational capabilities, its habits and beliefs, that enable it to design and deliver products and services that can meet customer needs and be successful in the market place over the long term. Source: https ://medicine.ekmd.huji.ac.il/schools/pharmacy/En/home/news/QbD2014/Tamar % 20Greenbers%20K1%20Sustainable%20Quality%20Culture.pdf

4. What’s wrong with your culture? • N ot working across functions • Management abdicating quality • Customer focus • Conflicting strategies • G rowth strategies • A lignment • Cost reduction vs. quality improvement • Poor planning Source: http://www.juran.com/elifeline/elifefiles/2009/11/The_New_Quality_Culture.ppt

5. What should the new culture look like? Moving from cost based to value based quality Process efficiency and effectiveness Integrate Six Sigma-like programs Process Regular check Bi-lingual employees Multi-tasking employees performance improvement Source: http://www.juran.com/elifeline/elifefiles/2009/11/The_New_Quality_Culture.ppt

6. Key “Levers to Pull” to instill a Quality Culture Low Quality Capability High Quality Capability Source: https ://medicine.ekmd.huji.ac.il/schools/pharmacy/En/home/news/QbD2014/Tamar % 20Greenbers%20K1%20Sustainable%20Quality%20Culture.pdf

7. Change traditional culture into Quality culture- How?

8. Undertaking Organizational Change Initiating change Time to accomplish change Quality improvement projects Source: https ://lauriejoslin.wordpress.com/2009/03/

9. Foundational elements of Quality culture Leadership commitment Quality Infrastructure Employee empowerment Customer focus Teamwork and collaboration Continuous Process Improvement Source: http ://qiroadmap.org/culture-to-qi/foundational-elements-for-building-a-qi-culture/

10. Benefits of Quality Culture Source: Quality summit peach (PPT) Clients Employees Organization Improved services Improved choices Expectations met or exceeded Client oriented employees Friendlier atmosphere Pride in services delivered Job satisfaction Improved communications Streamlined work processes Strong client relationships Improved/expanded services Client oriented employees and i mproved client relations Improved community relations = better political relations Lower costs/cost contained Improved funding

11. THANK YOU