Quality Management

MSBTE Management(17601) Chapter 7 Quality Management

1. Quality
Management
Chapter 7
Sagar Vetal| E & TC | GGSP

2. Quality Management
What is Quality Management?
Quality ManagementProcesses
Quality ManagementComponents
Planning, Control, Assurance, Improvement
Total Quality Management
Quality Circle
6 Sigma
5 S
Kai Zen
Sagar Vetal| E & TC | GGSP

3. “
Quality Management
“It is a process that ensures the quality of the
product throughtout its life cycle.”
Sagar Vetal| E & TC | GGSP

4. “
Quality Management Processes
Sagar Vetal| E & TC | GGSP

5. Component of QM
Let’s start with the first set of slides
Quality
Planning
Quality
Control
Quality
Improvement
Quality
Assurance
QM
Sagar Vetal| E & TC | GGSP

6. “
Quality Planning
Quality control planning is the first step.
Requirements must be identified, a criteria needs to be
set, and important procedure must be recognized as a
part of the plan.
Sagar Vetal| E & TC | GGSP

7. “
Quality Control
Quality control is needed to review the quality of the
product or service. Inspection and testing is necessary to
identify problems and defects that need correction.
Quality Controlfocused on fulfillingquality requirements
Sagar Vetal| E & TC | GGSP

8. Quality Control
Objectives and functions of QC:
1.To establish the desired quality standards which are acceptable to the
customers?
2.To discover flaws or variations in the raw materials and the manufacturing
processes in order to ensure smooth and uninterrupted production.
3.To evaluate the methods and processes of production and suggest further
improvements in their functioning.
4.To study and determine the extent of quality deviation in a product during
the manufacturing process.
5.To analyze in detail the causes responsible for such deviation.
6.To undertake such steps which are helpful in achieving the desired quality
of the product.
Sagar Vetal| E & TC | GGSP

9. “
Quality Assurance
Companies need to assure defects and mistakes are
avoided in the manufacturing of good or the delivery of
service, and quality assurance guarantees consistent
results.
Quality Controlfocused on providing confidence
thatquality requirementswill be fulfilled.
Sagar Vetal| E & TC | GGSP

10. Quality Control Vs Quality Assurance
Sagar Vetal| E & TC | GGSP

11. Stages of Quality Assurance
1.Understand the customer needs
2.Define the objectives
3.Designing the product
4.Prototyping
5.Quality Testing
6.Customer approval
7.Product pilot test
8.Quality test
9.Customer feedback
10.Manufacturing
11.Follow up customer feedback
Sagar Vetal| E & TC | GGSP

12. “
Quality Improvement
There is always room for improvement.
Through quality improvement, the results can be
measured and possible improvements in products or
services can be made.
Sagar Vetal| E & TC | GGSP

13. PDCA: Plan-Do-Check-Act
It is a cyclic method for continuous improvement of processes
Sagar Vetal| E & TC | GGSP

14. “
Total Quality Management
“Total Quality management is defined as a continuous
effort by the management as well as employees of a
particular organization to ensure long term customer
loyalty and customer satisfaction.”
Sagar Vetal| E & TC | GGSP

15. Difference Between ISO 9000 & TQM
ISO describes the functions and the actions that
you need to be able to have the minimum
standard of quality systems in place.
TQM focuses on finding the best and
maximum results, and how to get to them.
Sagar Vetal| E & TC | GGSP

16. Elements/
Principles
of
TQM
Sagar Vetal| E & TC | GGSP

17. Benefits of TQM
Benefits to the Company
✘Improvement in quality
✘Reduces waste and defects hence
reduced cost
✘Increases productivity
✘Results in Faster growth of the company
Benefits to the employee
✘More training and improved abilities
✘More recognitions and rewards
Benefits to Customers
✘Greater satisfaction
✘Better service
✘Less no. of problems with product
Sagar Vetal| E & TC | GGSP

18. Aquality circleis a group of workers who do the same or similar work, who meet
regularly to identify, analyzeand solvework-related problems.
Properties of Quality Circle:
Participative managementtechnique within the framework of a company
teams of 6 to 12 employees voluntarily
define and solvea quality or performance related problem.
Quality
Circle
Sagar Vetal| E & TC | GGSP

19. Objectives of Quality Circle
To improve quality, productivity, safety and reduce the cost.
To give opportunity to the employees to use their wisdom and creativity
To Promote team spirit, cohesive culture among different levels and
sections of the employees.
To endorse self and mutual development and leadership quality
To fulfill the self esteem and motivation needs of employees
To develop the quality of work-life of employees
Sagar Vetal| E & TC | GGSP

20. Quality Circle Process
Sagar Vetal| E & TC | GGSP

21. Benefits of Quality Circle
Self-development
Opportunity to attain knowledge
Potential Leader
Enhanced communication skills
Job-satisfaction
Healthy work environment
Organizational benefits:The individual benefits create a synergistic effect, leading to cost
effectiveness, reduction in waste, better quality, and higher productivity.
Sagar Vetal| E & TC | GGSP

22. 6 Sigma
Six Sigmais a disciplined, data-driven approach and
methodologyfor eliminating defects (driving toward six
standard deviations between the mean and the nearest
specification limit) in any process –from manufacturing
to transactional and from product to service.
Sagar Vetal| E & TC | GGSP

23. 6 Sigma
Sagar Vetal| E & TC | GGSP

24. 6 Sigma
DMAIC Principle
Sagar Vetal| E & TC | GGSP

25. 5 S System
Sagar Vetal| E & TC | GGSP

26. 5 S System
Sagar Vetal| E & TC | GGSP

27. 5 S System
Sagar Vetal| E & TC | GGSP

28. Kai-zen
Sagar Vetal| E & TC | GGSP

29. thanks!
Any questions?
Sagar Vetal| E & TC | GGSP