Quality Objectives

This Presentation gives tips for Implementing Quality Objectives

1. Quality Objectives ISO 9001:2008 Requirement Quality Objectives …..

2. WHAT are Quality Objectives? Quality Objectives can be defined as the specific & relevant verifiable output that a person , division or an organization aims to achieve within a time frame in order to demonstrate the effectiveness of the QMS that is in place. Quality Objectives originate from Quality Policy.

3. EXAMPLES of Quality Objectives Reduction in defect rates, scrap rates, rework. Review every Quarter. No of preventive actions taken, Process Variations observed, Waste elimination. Review every Quarter. PRODUCT PROCESS Reduction in customer complaints, value of product return, delays in customer support. Review every Quarter. CUSTOMERS

4. EXAMPLES of Quality Objectives Value of material return, Reduction in defect rates of supplied items, reduction in lead time. Review every Quarter Increase in personnel competency, reduction in absenteeism, increased employee training. Review every quarter. SUPPLIERS Decrease in Number of Non Conformances in internal audits. Number of Continual Improvement initiatives. Review every Quarter. EMPLOYEES QMS

5. DOs AND DON’Ts for Quality Objectives DOs Establish Quality Objectives for all levels & all functions within the QMS. Measure and Review the Quality Objectives at Periodic Intervals DON’Ts Developing Quality Objectives just for the ISO certificate sake & not for QMS Improvement. Creating objectives that has disconnect with Organizational Quality Policy √ ×

6. CONTACT us for ISO Initiatives Contact Mr. G. Sreedharan for the following ISO 9001:2008 needs Email: [email protected] Can Assist in the following areas Documentation Document Review Internal Audits Certification Process Awareness Training Sessions