Quality Vs. Grade

1. Quality VS Grade Compiled by: Sana Anwar Gul

2. Definition of Quality: Transcendent definition: Excellence Product-Based definition: Quantities of product attributes User-Based definition: Fitness for intended use Value-Based definition: Quality Vs. Price Manufacturing-Based definition: Conformance to specifications

3. Quality Vs. Grade Quality & Grade are not the same…. Quality: Degree to which a set of characteristics fulfill requirements Grade: Category assigned to product or services having the same functional use different technical characteristics While a quality level that fails to meet quality requirements is always a problem, low grade may not be….

4. Example Suppose Ali buy a costly premium model (high grade) cellphone. This cellphone has all the advanced features: touch screen, Wi-Fi, Bluetooth, Camera, voice recognition, face recognition etc. But how would Ali feel if the cellphone is not performing well? like the touch screen froze while he is navigating the phone. the camera is not giving him good quality and stable pictures. the voice recognition system does not recognize his voice most of the time. Obviously, Ali will be frustrated because he bought a high grade product but it does not perform as it should. This means the quality of cellphone is poor and that is not acceptable.

5. The End