QuickBiz Messenger awgawdawrfwafwaedwaedwa

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1. By:
Carlos Bertizlian
Rita Sylvia
Jennifer Wright

3. •Andrew Langston is president and founder of Quickbiz, a bicycle and car
deliver company with 90 employees in Seattle, Washington.
•Quickbiz is a very professional, established, and well respected company
used by attorneys, pharmacies, art galleries, and many other businesses.
•It all began during college.
•Andrew competed in the cycling club’s races at Eastern University.
•A friend told him that he worked part time for a local bicycle delivery
service, so Andrew decided to sign up too.
•That was how he learned the ropes of the messenger delivery business.
•After graduation, Andrew had moved back to Seattle, his hometown,
and started Quickbiz in the early 1990’s.
•It was the best way he could think of to combine his love of cycling with
the need to earn a living.

7. SIS
CULTURE
UNIQUE
KAIZAN
TECHNOLOGY
DATABASE SECURITY
TECHNOLOGY
BALANCE TIME
EQUIPMENT BREAKDOWN
WORKING CONDITIONS

8. TECHNOLOGY IT
CHANGING FROM MICROSOFT ACCESS TO ORACLE
EXPANDING TO OTHER AREAS
EXPANDING TO OTHER BUSINESS, I.E. ATTORNEYS
SELLING COMPANY IN NEAR FUTURE
WEATHER
LOCAL COMPETITION
NATIONAL COMPANIES I.E. UPS, USPS, FEDEX
HIGH TURNOVER
CITY TRAFFIC

10. Fast, reliable, professional & quality oriented
Reasonable rates without compromise!
Routes Services:
•Bank deposits
•Dental/Medical
•Entertainment
•Hotels
•Legal
•Mail services
•Payroll
•Real Estate
•Retail
From small packages to large cargo
Ask about our VIP services!
WWW.QUICKBIZ.COM
123 MAIN STREET AVE
SEATTLE, WA 98115

11. A cell phone representative recommended using a wireless card that messengers
could use to upload delivery information directly to the company’s database.
This was a great way to reduce time which in turn reduced cost.
In addition, Quickbiz could reduce overhead by getting input from all employees,
turning all lights off when not in use, using VoIP phone service, recycling all paper
waste, and buying used equipment that is in very good condition.
1.Start from the end deliverables and works backwards
2.Uses questions to understand key project features for each task done by the
messengers
3.Creates the logistic network automatically as part of the process
4.Accurately predict task duration
5.Creates Tasks which are exactly the right size for the specific project.

12. Kayla Brown, an IT consultant helped Andrew see he
needed to us a more powerful database management system
(DBMS). Andrew’s commitment to innovation was important
and Kayla Brown helped respected this sense of
identity/brand and mission.
When Kayla Brown used data-mining software to find BI for
the company, she was able to show the strengths and
weakness of the company, allowing Andrew to align tasks to
optimize performance.
Another example of transformation lead is the co
commitment to company success. Leslie Chen’ssuggestion to
create and intranet so that messengers could upload delivery
information through their wireless connections is way to
increase the bottom line.

13. Keeping up with changing
software and technology
Increasing profit
Cutting costs
Improving efficiency
Improving Human
Resources
Be the dominant Messenger Courier
in Seattle
To become recognized in our industry
Customer service
Employee Appreciation
Expand the company

14. Expanding Investing
Best messenger courier
in WA
Customer Friendly
Adding 100 more Jobs
in WA
Expand Cliental
Using Oracle by in the
end of the year
Add a Traffic-
Monitoring Service by
2013
Messengers will use
SmartPhones by July
15, 2012
From bicycles, cars, and trucks
as well as hiring new office
staff, these are result-oriented
goals
Increasing and upgrading its
information system are result
oriented by supporting the
increasing customer load
The decision to buy a server and
hand help computers allow
dispatcher’s and messengers to
stay connected
Opened Quickbiz
offices June 2006
Assisted the rescue of
new messengers who
became lost in Seattle’s
maze of streets .
September 3, 2006
Offering a Web site
offered online ordering
to handle increased
customer demands.
January 2, 2007
November 15, 2007
Opened 2
nd
Office
November 28, 2007
Software enablesa
connection between
the dispatch and the
messengers regarding
routes, therefore,
enabling real time
efficiency.
On time delivery
Ongoing training
for messengers
and dispatchers
Tracking
equipment
maintenance
and supplies
Instant
communication
technology for
customer and
messenger
contact
Provide
customized
services on the
web
Track employee
productivity for
Kaizen
Implementation
of Wi-Fi
Managing its databases
Data being kept
confidential for suppliers
Controls to put in Data--
Security

15. Andrew appreciated the collaboration
of many people as his company expanded.
One of those was Sarah Truedale, she
helped with the bookkeeping and
receptionist. She organized the office and
set up basic business applications—word
processing, spreadsheet, and database
programs. As the business grow they
needed help, so they hired Leslie Chan as
a administrative assistant doing the main
functions—downloading and uploading
delivery information, capturing data,
emailing, and faxing clients.
A family member that had an effect
on Andrew is his cousin who worked for
a seafood company. He mentioned to
Andrew that his company uses a Linux-
based system, and he recommended that
Andrew should switch from his windows-
based system to Linux. Linux is computer
system that is flexible, adaptable and
with multiple different applications.
Andrew’s cellular phone company also
had collaborated with him in suggesting
that Andrew’s messengers switch from
using cell phones to using smart phones.
This will enable his drivers to get instant
messages about the next delivery, traffic
jams, weather and special VIP deliveries.
Another Person that collaborated with helping Andrew’s
company grow is Kayla Brown. She advised him to seek
out a more powerful database management system
(DBMS). Andrew agreed and consequently shifted to
Oracle. An oracle database helped accommodate both
the increased size of the database and the need for
concurrent access.
From Andrew’s investment on the
company’s very first PC to the latest
database management system and
software has indeed paid off. Andrew’s
vision along with the collaboration of
Sarah and Leslie to improve and grow
Quickbiz had revolutionized how delivery
is done in the Seattle downtown area.
Quickbiz saw its first part time college
student messengers carrying beepers to
cell phones to smart phones.
Natural disaster can occur at any
time and without warning. One beautiful
morning Seattle had a 6.8 magnitude
earthquake which caused Quickbiz’s main
information system to be down for two
days. Quickbiz messengers could still
make deliveries and save data on their
handheld computers. But this crisis got
Andrew thinking that this business needed
to improve and add safeguards such as
having the data and its main information
backed up to CDs.

16. We believe there are risks involved for a messenger or a
transportation company. For Quickbiz it will be traffic in the Seattle
area. For bicyclists it is very dangerous to maneuver their way
through heavy traffic. Moving fast and as small as they are
compared to cars, accidents can happen where people can get
injured or die. This of course brings in the element of lawsuits and
bad publicity in town.
The other main risk is the injury of
employees. Since this type of
personalized messenger requires
these bicycle messengers to be in
top physical shape.
Nevertheless, accidents can happen
at any time, but if these occur very
frequently it can disturb the flow of
business, affect Quickbiz's
culture, reduce the availability of
messengers, and as result make
unhappy customers.