RANJEET WELIKE PROJECT.welingkar institution of mumbai

project report

1. Presented by:- NAME OF STUDENT: ROLL NO: Batch: PROJECT WE-LIKE

2. WE- TUBE

3. 1) Telephone Handling Techniques 86% of the message is communicated through the tone of a Voice, While only 14% is conveyed through the words we speak. Answering the telephone: Pick up the phone in three rings Greet the caller Give your name Ask the caller if or how you can help Greeting is the key.

4. Do’s and Don’ts

5. Key of Good Listening Limit your talking Don’t Interrupt Concentrate Take Notes Listen for ideas not just words. Create a Good First Impression Last Impression

6. 2) Customer Service Customer:- A customer (it is known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction. Type of Customer External Customer Internal Customer

7. What is Customer Service? Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Type of Customer Service Phone In Person Written Communication.

8. Ten Rules of Great Customer Service Commit to Quality Service Know Your Products Know Your Customer Treat People with Courtesy and respect Never Argue with a Customer Don’t Leave Customers in Hanging Always Provide What You Promise Assume Customers Tell the Truth Focus on Customers, Not Sales Make It Easy to Buy

9. Conclusion Customer is a person who pays everyone’s salary and who decides whether a business is going to succeed or fail. The Purpose of business is to create customer who creates customers. The customer is why we are here. If we take good care of them, they will give us good reason to come back.

10. 3) New Roles of HR and Support Functions

11. Creative Activities Conducted by. HR.:- Innovative Inductions that provide Value-Adds Fun Sessions Team- building Sessions Rewards and Recognitions. Conventional Recruitment:- Campus Job Portal Sites Job exhibitions Referrals.

12. Innovative Recruitment Networking Sites HR Sites Discotheques, Malls Radio Ads.

13. 4) Internet Marketing What is Internet? A worldwide network of Computers. The fastest and the cheapest communication. More than 1 Billion users around the globe and growing every minute. More than 350 million hosts & 3000 million pages of information and growing by seconds. Great leveler. Marketing Channel. Distribution Channel. Increases Business efficiency.

14. Internet marketing:- Internet marketing, or online marketing, refers to advertising and marketing efforts that use the Web and email to drive direct sales via electronic commerce. In addition to sales leads from Web sites or e-mails. Internet marketing and online advertising efforts are typically used in conjunction with traditional types of advertising such as radio, television, newspapers and magazines.

15. The 5 Principles of Internet Marketing

16. Why should you Adopt Internet Marketing Now? Increased Client satisfaction/ service Improved efficiency &effectiveness Enormous business returns Good Business Sense First Mover advantage Even if YOU don’t, your competitors will .

17. 5) Digital Direct Marketing Definition of Digital Marketing: “Is an interactive system of marketing which uses one or more advertising media to effect a measurable response and/ or transaction at any location” - US Direct Marketing Association Definition of Digital Direct Marketing: “Is an interactive system of marketing which uses one or more DIGITAL MEDIA to effect a measurable response and/ or transaction at any location” - ADAPTED from US Direct Marketing Association

18. 3 Levels of Digital Direct Marketing Direct marketing drives the business. Direct marketing drives part or all of the marketing strategy. Direct marketing is used within the communications mix.

19. Digital direct marketing methods Direct Response Advertising Telemarketing- MOBILE ONLY Television marketing Online marketing.

20. NEWS WIRE

21. 1) 6 DAILY HABITS TO ENHANCE YOUR PRODUCTIVITY   Make notes Set deadlines:   Timings Prioritizing Productive hours Learn to say NO These minor changes in your routine would surely enhance the level of productivity that you exude. It helps you in preparing the plan and reducing it.  

22. 2) 5 MISTAKES TO AVOID WHILE MAKING YOUR RESUME Here are the 5 most common mistakes people make while preparing their resume and how you should avoid them. 1. Photo 2. Multiple fonts, sizes and colors 3. Long sentences and paragraphs 4. ‘I, me, and myself’  5. Personal Details  Apart from aforementioned pointers, it is advisable to proof-read your resume to rectify any grammatical errors or typos. Also, keep it updated in case of better job prospects in the future.

23. 3) 5 HABITS THAT YOU SHOULD ADAPT TO BECOME ACHIEVER 1. Create To-do List 2. Wake Up at least 2 Hour before the work 3. Record yourself during meeting/work/task 4. Networking 5. Read Everyday.

24. 4) 11 WAYS SMARTPHONES MAKE REAL-LIFE CONVERSATIONS BETTER   Are smartphones killing conversations, or enhancing them? 1.    You can capture the moment 2.    You can exchange contact information 3.    You’ll never run out of topics 4.    Awkward silences are no longer awkward 5.    You can settle arguments immediately 6.    You have access to many different views 7.    You can play games together 8.    You can avoid super awkward situations 9.    You can record conversations 10.  You can have more conversations 11.  Seriously, more conversations

25. 5) 3 Tips To Make It Easier For Employers To Contact You Looking for a job isn’t always easy and it can take time – even a few months, especially if you’re a senior executive. It also tests your resilience – being rejected by employers is hard on your self-esteem. 1.Make sure your LinkedIn profile is keyword optimized 2. Stay employed 3. Create and follow a target list of employers.

26. 6) Maharashtra tops list of internet subscribers in India Tamil Nadu has the highest number of urban subscribers at 21.16 million Maharashtra has the highest number of internet subscribers in the country at 29.47 million, followed by states like Tamil Nadu, Andhra Pradesh and Karnataka. According to government data, India had a total of 342.65 million internet subscribers at the end of March, 2016. Himachal Pradesh had the lowest number of subscribers at 3.02 million. Tamil Nadu has the highest number of urban subscribers at 21.16 million, while UP (East) telecom circle leads in terms of rural internet customer base at 11.21 million.  

27. At the end of March, Delhi had 20.59 million internet users, while Mumbai and Kolkata had 15.65 million and 9.26 million, respectively. The government plans to enable more people to log on to the web. BharatNet project aims to connect all 2.5 lakh gram panchayats in the country through broadband. The project is planned to be implemented in three phases. In the first phase, 1 lakh gram panchayats are to be connected by laying underground optical fibre cable by March 2017.

28. 7) Truecaller to roll out SOS feature soon   Caller identification app Truecaller will soon roll out an SOS feature that will allow women in distress to seek help. "It is targeted at women, and is built within Truecaller," Nami Zarringhalam, the company's co-founder, told. "It's important that it works seamlessly and we aim to not only make you feel secure but help you when you need to access people and send distress signals." . The Indian government wants all mobile handsets sold in the country from January 2017 to have a panic button that women in distress can use to seek help.  

29.  The Swedish company also plans to widen its reach in India by making its services available to feature, or basic phone users as well. "There's been a lot of Smartphone sale happening in India and one of the areas is the value that needs to improve for women

30. 8) India's Top HR Consultancy Founder Reveals #8 Recruitment Trends Set to Rule 2017 Neeti Sharma , the co-founder of TeamLease Services, - India's recruitment consultancy, human resource outsourcing and staffing company - says there are abundant jobs in India right now that can be tapped by keeping some simple points in mind.    Sharma believes employers are now not looking for manual labourers but for people who understand a bit of technology and can use high-end tools, IT, retail, telecom, finance, electronics and eCommerce are hottest sectors that are hiring and will continue hiring in 2017.  

31. 1.    Cognitive Skills Crucial  2.    Analyze the Job Role Well 3.    Identify the Sector You Want to Get a Job in 4.    Being Multi-skilled Top Priority 5.    Know Your Subject Well 6.    Attend 1-3 Months Internship Programmes 7.    Get an Experience Before Clocking a Job 8.    Look for Growth Companies

32. 9) 6 Tips For Staying Sane During Your Job SearCH Need help staying sane during your job search? Follow these tips to keep your sanity and loved ones off your back: 1. Treat your job search like a job. 2. Schedule job search tasks. 3. Update friends and family on your progress. 4. Be open to help. 5. Put you best foot forward and stay positive. 6. Finally, have a goal.

33. 6 Strategies For Surviving In A Job You Hate How do you survive in a job you hate? All of us have been there at some point. Out of necessity, you are stuck in a job that is unbearable – and as a result, you hate life. 1. Set Goals And Objectives 2. Set Aside Time For Yourself 3. Create Diversions 4. Learn New Tricks 5. Decompress 6. Keep On Keepin ’ On

34. 10) 3 Ways You’re Making The Wrong Impression In Your Interview You usually only get one chance to make that first impression, so there is a lot riding on this meeting. Interviews make people nervous, and nerves make people do strange things. Virtually every hiring manager has been on the other side of the table. Nervousness is normal, but there are other ways, that often go undetected, where candidates can give a wrong impression in an interview.

35. 1.    Slinging Mud 2.    Perfectionism 3.    Not Researching The Organization

36. WE- LOUNGE

37. RITA VERMA EXECUTIVE VICE PRESIDENT & HEAD – HR DDB MUDRA GROUP Alumni from the batch of 2002- 2005 of we- school Started off as HR consultant at Watson Wyatt India Pvt ltd Today she is the executive VP-organization development at DDB Mudra Group She comes with over 15 years experience in the consulting and marketing communications industry She works as a strategic business partner to the CEO, CCO and the president of each company within the group She has also won various HR leadership awards.

38. Business without people is not possible & HR without people is not possible. There must be 100% involvement of HR in business. DDB uses cultural motivation with is followed on base of People Product & Performance. Media industries is a largest industries it cover all mediums of communication platform like newspaper, outdoor communication, print media. It is very important aspect of growing industry. We higher candidate that have a right set of attitude and skills. Candidate should come to the interview as an open mind attitude in terms of learning like a plan canvas and then start adopting according to the work environment.

39. Her favorite part of job is to interact with people and sometime even counseling people with their personal problems, and that makes her people person. Her strength is keep on going whatever the circumstances, Weakness is that she doesn’t say “NO” even when she doesn’t want to work. DDB Mudra Group means second family to her, she describe herself as “keep on going”. Her message is to enjoy every moment of your life.

40. CHETAN INDAP FOUNDER & CEO ONCONTRACT.COM Has launched and founded OnContract successfully in 2011 The company has over 10000 registered members and 4000 individuals who work on contract basis Oncontract offers 400 types of skills categories. He completed his studies from IIM Calcutta. Achieved $6million in revenue in just 12months for Birlasoft, USA. Has been the youngest country head for the UK and Europe Market fr the Ck Birla Group. Is in the development domain in the International & National markets Conceptualized a software product “Sub Broker Network System” Headed the strategic alliances vertical for l&T InfoTech.

41. He spended 18 years in corporate life which he thought as a professional career. He choose to come in to a start up domain and realize that is a new profession he is getting into. Oncontract.com is an online marketplace for finding 'people' and 'services' on contract. He describe himself as ideate and change the world. Chetan has rich experience in it contracting in countries like us, UK and the INDIA. His biggest supporter is his wife, she is anchor who is always their to clear his self doubt. Venture funded by leading personalities like Ronnie Screwvala and Vishal Gondal's firms. Key for online business is an “large scale”.

42. Anyone can be and entrepreneur. There is no such characteristics for and entrepreneur, to figure out whether you enjoy doing it, do it now. Currently OnContarct has 1800 customers, 80% are small to medium size of enterprises and 20% are large size like Oberai Hotels, L&T, Hexaware , Datamatrix etc. His Vision for the next year to mid-terms to go after a large SME’s coz they need the service more and it is to sell service to them. Chetan Indap in one word "Dreamer”. Oncontract in one word “changes the world”. He like Food and perfumes His message is to start now, believe in yourself.

43. MR.AMEYA KOLAMBEKAR  HEAD-MARKETING & GROWTH, BILL BACHAO Alumni of We School from the 2006-2007 batch of marketing Right after the course, he joined Jumbo Electronics- Dubai He comes with 9+ years in product and digital marketing Over the years he has worked in start-ups, electronics and Rewards & loyalty segments Today's he is the head-Marketing & growth at BillBachao.com At large level flexibility is most important. Marketing is about knowing “Business with numbers”

44. You need creativity along with numbers Targets are very important part of any process. it gives us a goal to work in much strength line than just randomly moving along. Most boring part of work is just sitting behind desk and doing what other people tell us to do. Exposure which comes along sales is far higher than sitting behind desk, you can learn so much more by interacting with different people of different opinions. In sales you meet different people in your field work which gives us confident in long run. For digital marketing read a lot, gather information, sign into lots of Newsletter, E-mails and talk to people.

45. He worked with Birds Eye Systems Private Limited, they had two apps:- 1. Traffline -A real-time traffic information system 2. Ridlr - A public transport application It is busy space were there is lot of competition for a single space e-g a column in newspaper or billboard. You may always not love your job, but it help you to learn new things everyday Travelling in Bombay traffic is the most hateful thing in his job. Strength is being creative in numbers and other things. His message is enjoy doing what you do.