Raving fans

Raving Fan - A book written by Ken Blanchard & Sheldon Bowles about converting a Satisfied Customer into a Raving Fans.

1. Raving Fans (A Revolutionary Approach to Customer Service) Presented By – Megha Gandhi Karan Vajani Ashish Dobariya Kishan Savaliya 1 of 16

2. Raving Fans ( A Revolutionary Approach to Customer Service) INDEX What does Raving Fans Means ? How it differs from Customers Satisfaction ? How to Create a Raving Fans ? Mantras – Decide Mantras – Discover Mantras – Deliver - Plus One Flexibility Summary 2 of 16

3. Raving Fans (A Revolutionary Approach to Customer Service) Name : Kenneth Hartley Blanchard Born : May 6, 1939 Orange, New Jersey. Occupation : American Author & Management Guru Notable Work: Raving Fans The One Minute Manager Leading at a Higher Level Refire ! Don’t Retire 3 of 16

4. Raving Fans (A Revolutionary Approach to Customer Service) Name : Sheldon Bowles Occupation : Successful Enterpriser Nationality : United States Notable Work: Raving Fans The New One Minute Manager Big Bucks High Five 4 of 16

5. What Does Raving Fans Means ? Raving means Wild or Crazy talk that makes no sense Fans means who is a admirer or a strong interest towards something Both together makes : Beyond the level of Sense Beyond the level of Interest Beyond the level of Satisfaction That makes “RAVING FANS!” 5 of 16

6. Raving Fans How it differs from Customer Satisfaction ? 6 of 16

7. How to create a Raving Fan ? Three Secrets of Raving Fan : 3D 7 of 16

8. The 1 st Secret Decide Objective : To Understand the Customer Need 8 of 16

9. Important points of Decide A P erfect Vision towards Customers Satisfy & keep faith on Customers Motivate the Employees Raise & Promotions of Employees 9 of 16

10. 2 nd Secret Discover Objective : To understand Market Secret 10 of 16

11. Important points of Discover Listen to your Customers Ask your Customers Sincerely More than just a Product or Services Know when to Ignore 11 of 16

12. 3 rd Secret Deliver Plus One Objective : To deliver vision Plus one per cent 12 of 16

13. Important points of Deliver Plus One Consistency How to develop Consistency Consistency With Credibility Plus One Service 13 of 16

14. Flexibility Flexibility has to do with what you need to deliver to your customers, Consistency has to do with how its was delivered. Flexibility is also a magic ingredient. We need to be open to change in order to create raving fans. Flexibility allows us to keep up with changes in market. Flexibility indicates that there should be structural change in vision according to time and requirement of customer. 14 of 16

15. Summary 3 Secrets for creating raving fans Decide ( What you want) Discover (What the customer want) Deliver (Plus one Service) Flexibility “ NOT TO SOME CUSTOMER SOME OF TIME BUT TO ALL CUSTOMER ALL THE TIME” 15 of 16

16. THANK YOU 16 of 16