Redressal agencies for consumer disputes

This is based on different redressal agencies for consumer disputes.

1. REDRESSAL AGENCIES FOR CONSUMER DISPUTES Presented by: Deepshikha Sharma

2. REDRESSAL AGENCIES

3. DISTRICT FORUM Composition of Distinct Forum A person who is qualified to be a district judge who shall be the president. Two other members who shall be persons of ability, integrity and standing.

4. Procedure for filing complaints Any consumer to whom a goods or services is delivered, any recognized consumer association , one or more consumer and central and state government can file complaint.

5. Jurisdiction of the district forum District forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation , if any, claimed does not exceed rupees give lakhs. A complaint shall be instituted in a district forum within the local limits of whose jurisdiction the cause of action, wholly or partly arise.

6. Procedure for disposing of complaints On the basis of evidence brought to its notice by the complainant and the opposite party, where the opposite party denies or disputes the allegation contained in the complaint . On the basis of evidence brought to its notice by the complainant where the opposite party omits or fails to take any action to represent his case within the time given by the forum

7. STATE COMMISSION Composition of State Commission Each State commission consists of A person who is qualified to be a judge of high court who shall be the president Two other members who shall be persons of ability, integrity and standing.

8. Office and place of sitting of State Commission The office of the state commission shall be located at the capital of the state. The working days and office hours of the state commission shall be same as that of the state government . The office seal and emblem of state commission shall be such as the government may specify. Sitting of the state commission shall be convened by the president .

9. Jurisdiction of the State Commission State commission shall have jurisdiction to entertain complaints where the value of goods and services and compensation claimed exceeding rupees five lakhs but not exceeding 20 lakhs. State commission shall have jurisdiction to entertain appeals against the order of any district forum within the state and State commission shall have jurisdiction to call for the records and pass appropriate orders in any customer dispute which is pending before any district forum within the state .

10. Appeal against the orders of the state commission Any person aggrieved by an order made by State commission may prefer an appeal against such order to the National commission within a period of 30 days from the date of order. National commission may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within the period .

11. NATIONAL COMMISSION Composition of National Commission A person who is qualified to be a judge of supreme court who shall be the president Two other members who shall be persons of ability, integrity and standing.

12. Office and place of sitting of National Commission The office of the National commission shall be located in Delhi . The working days and office hours of the state commission shall be same as that of the Central government . The office seal and emblem of district forum shall be such as the government may specify. Sitting of the National commission shall be convened by the president .

13. Jurisdiction of the National Commission National commission shall have jurisdiction to entertain complaints where the value of goods and services and compensation claimed exceeding rupees twenty five lakhs. State commission shall have jurisdiction to entertain appeals against the order of any state commission within the country National commission shall have jurisdiction to call for the records and pass appropriate orders in any customer dispute which is pending before any state commission within the country

14. Power of National Commission . To summon and enforce attendance of any defiance or witness and examining the witness on oath . To discover and produce any document or other material object producible as evidence . To receive evidence on affidavits .

15. Sitting of the national commission and signing of orders Every proceedings of the national commission shall be conducted by the president and at least two members there of sitting together. Every order made by the national commission shall be signed by the president and at least two members who conducted the proceedings.