Reminders - PPT.pptx- Prepared by Anil Chaudhary

Prepared by Anil Chaudhary

1. Demo Session M S D365 Business Central Reminders

2. Introduction Reminder Terms Reminder Levels Setup Agenda

3. Definition : Reminders are automated notifications sent to customers to inform them of overdue invoices and request payment. Business Central allows you to create, issue, and manage reminders based on pre-defined Reminder Terms and Reminder Levels . . Key Benefits :- Improved Cash Flow : Helps reduce overdue payments by automating the reminder process, encouraging timely payments from customers Time-Saving : Automates the process of following up with customers, reducing the need for manual intervention and ensuring consistency Customizable Automation : Flexible setup for different customer groups, allowing businesses to adapt reminders based on customer preferences and payment behaviors Interest and Fee Management : Automatically charge interest and late fees for overdue invoices, improving revenue and covering costs associated with late payments Introduction

4. Reminder Terms Definition : Reminder Terms define the rules and conditions under which reminders for overdue payments are sent to customers Purpose : Help businesses automate and streamline the process of notifying customers about overdue invoices and encourage prompt payment Key Components : Reminder Levels : Define multiple levels of reminders (e.g., first, second, third) with escalating fees and interest Text Templates : Predefined reminder texts for each level, customizable with dynamic placeholders (like %1 for document date, %7 for total amount, etc Interest and Fees : Automatically calculate and apply interest rates and additional fees for overdue payments based on the terms defined Days of Grace : Allows you to set a grace period before the first reminder is issued.

5. Definition: - Reminder levels are steps that define the progression of reminders sent to customers for overdue payments Multiple Levels : Business Central allows you to configure multiple levels of reminders, typically 2-3 levels, depending on your business needs. Each level can include different terms, fees, and interest rates Reminder levels Key Components : Days After Due Date : Determines how long after the due date the reminder should be triggered. Interest Rate : Defines if interest is applied to overdue payments at a particular level. Additional Fee : Specifies the extra fee charged to the customer when issuing a reminder

6. Setup Reminder Levels Choose the Search Icon, Enter Reminders Terms & Create the Reminders, See the Below Shot.

7. Reminder Terms Page

8. On the Reminder Terms page, select the line with the terms we want to set up levels for, and then choose the Levels action.

9. After clicking the level action button, fill in the fields as necessary. Create the 1st, 2nd, 3rd, and so on reminder levels as per business requirements.

10. For each reminder level, you can specify text that will be printed before (Beginning Text) or after (Ending Text) on the entries on the reminder. Choose the Beginning Text or Ending Text actions respectively and fill in the Reminder Text page. Beginning Text:-

11. Ending Text:- T o automatically insert related values in the reminder text, you can enter the following placeholders in the Text field.

12. Placeholder   table Placeholder Value %1 Content of the Document Date field on the reminder header %2 Content of the Due Date field on the reminder header %3 Content of the Interest Rate field on the related finance charge terms %4 Content of the Remaining Amount field on the reminder header %5 Content of the Interest Amount field on the reminder header %6 Content of the Additional Fee field on the reminder header %7 The total amount of the reminder %8 Content of the Reminder Level field on the reminder header %9 Content of the Currency Code field on the reminder header %10 Content of the Posting Date field on the reminder header %11 The company name %12 Content of the Add. Fee per Line field on the reminder header

13. Ledger Entries Now go to customer ledger to check the outstanding invoice for reminder sent. Here I have taken one customer No. 20001 for demonstrate, whose 2 invoice is overdue for the payment

14. Now we will go to search and type “Reminder” to create the 1st reminder.

15. Below screen, we have to select the customer number., posting date, and document date. Customer No.: This means customer for which reminder will be created.   Posting Date: This is the reminder issue date.   Document Date: This means the system will pull the due invoices from the customer ledger entries where the due date is equal to or less than the reminder document date.

16. Now to get the reminder line, go to the action button “Suggest Reminder Line” and click on it. After clicking, the system will open the request page, where we can define some parameters. Now click on Ok to get the reminder line

17. Now go to action button “Issue” and click on it. After clicking on the button system will open the one request page where we can define some parameters to send or print the reminder.

18. After clicking on ok system will open the email window page to send the reminder.

19. After post the reminder we can check it on Issued Reminder List as well for future.

20. Q&A I nvite questions or discussion.