Restaurant Service complete.pptx

Sequence of restaurant service operation.

1. PROVIDE FOOD AND BEVERAGE SERVICE TO THE GUEST

2. Lay the napkin on the lap Pick up the napkin by one corner and shake it out into triangle. Place the napkin with the longest side facing the guest.

3. Water service Water is served and refilled to the right side of the guest. Steps: 1. Pitcher in in the left hand, pick up the water glass from the table. The glass is picked up between the middle and index finger, while resting a linen napkin your hand, held steady by your pinky and right index finger. You thumb should be facing out. 2. Bring the glass up to a comfortable pouring position and pour it into ¾ full.

4. Arrange the table set up base from the food order of the guest.

5. SUGGESTIVE SELLING BREAD SERVICE COMPLETING THE SET UP Appetizer Soup Salad/vegetables Main dish Dessert (optional) Wine service

6. Clearing the table

7. Restaurant table service conversation If reservation has made Welcoming and seating the guest Restaurant Supervisor: “Good evening sir/ma’am, welcome to Queen’s restaurant. Do you have a reservation?” Guest: “Yes. I have made a reservation in the name of Ms. Silva.” Restaurant supervisor: “Yes sir/ma’am, your table is ready Ms. SIlva ” “Please follow me.”

8. Restaurant table service conversation If walk-ins Welcoming and seating the guest Restaurant Supervisor: “Good evening sir/ma’am, welcome to Queen’s restaurant. Do you have a reservation?” Guest: “None.” Restaurant supervisor: “Table for how many sir/ma’am?” Guest: “For two please” Restaurant supervisor: “Sir/Ma’am smoking or non-smoking area?” Guest: “Non smoking please” Restaurant Supervisor: “This way please, follow me sir/ma’am”

9. Assisting with table napkin Assistant waiter: “May I assist you with your table napkin sir/ma’am?” Guest: “Yes, please.” Presenting the menu Waiter: “Good evening sir/ma’am, here’s our menu for your selection. Excuse me.” Water service Assistant waiter: “Excuse me sir/ma’am.” Taking order Waiter: “Excuse me sir/ma’am, May I take your order now?”

10. Guest: “Okay, I’d like to order Nachos with cheesy sauce (appetizer) Creamy corn soup (soup) Caesar salad (salad) and orange juice Grilled beef with mashed potato (main dish)” Waiter: “Would that be all sir/ma’am?” Guest: “Yes.” Waiter : (Suggestive Selling) “Would you like to accompany your grilled beef with bottle of Red wine, Carlo Rossi?” Guest: “Okay, Yes that would be great.” Waiter: “Okay sir/ma’am, May I repeat your order. You ordered: Nachos with cheesy sauce (appetizer) Creamy corn soup (soup) Caesar salad (salad) and orange juice Grilled beef with mashed potato (main dish) A bottle of Carlo Rossi Red wine”

11. Waiter: “By the way sir/ma’am, My name is Sarah and I will be your server for tonight.” “Your order will be serve in a while, excuse me.” Bread service: Assistant Waiter: “Here’s your bread sir/ma’am” Serving of orders Appetizer Waiter: “Excuse me sir/ma’am, you’re Nachos with cheesy sauce.” Enjoy your appetizer. “Excuse me sir/ma’am, How’s your appetizer? May I take your plate?” Guest: “Yes, please.”

12. Salad Waiter: “Excuse me sir/ma’am, here is your orange juice and Caesar salad” “Excuse me sir/ma’am, How’s your salad? May I take your plate?” Main dish Waiter: “Excuse me sir/ma’am, here is your grilled beef with Mashed Potato.” Excuse me. Wine Service Sommelier: “Good evening sir/ma’am, here’s your Red wine Carlo Rossi, It came from the vineyard of California, A vintage wine Since 1980 with 10% alcohol content. Soup Waiter: “Excuse me sir/ma’am, here is your creamy corn soup” “Excuse me sir/ma’am, How’s your corn soup? May I take your plate?”

13. Sommelier: “Here’s your cork sir/ma’am, May I pour your wine for sample tasting?” Guest: “Yes, please.” Sommelier: “Here’s your wine sir/ma’am.” Excuse me.” “Excuse me sir/ma’am, How’s your meal? May I take your plate?”

14. Presenting the bill Waiter: “Excuse me sir/ma’am, here is your bill.” If card payment Guest: “Here is my card.” Waiter: “I received a _____________ card, I’ll be back to verify your card.” “Excuse me sir/ma’am, please sign here. I’ll be back in a while to give back your card and receipt.” “Excuse me sir/ma’am, here is your card and receipt. We’re looking forward for your next visit. Thank you for coming in our restaurant.”

15. Presenting the bill Waiter: “Excuse me sir/ma’am, here is your bill.” If cash payment Guest: “Here.” Waiter: “I received ______ php , I’ll be back in a while to give your change and receipt.” “Sir/ma’am, please sign here. Here is your change and receipt.” “We’re looking forward for your next visit. Thank you for coming in our restaurant.”

16. THANK YOU! 