Room make up procedure

1. Room Make up Procedure Lesson 9 Guest room cleaning and maintenance Prepared by: Aireen Y. Clores

2. A typical used room may look like this.

3. Supplies/tools needed: room boys cart equipped with amenities and supplies

4. Making up a Bed Supplies Qty Placement Bed pad 1 Mattress top 1 st sheet 2 Top of the bed pad 2 nd sheet 1 Top of 1 st sheet Blanket 1 Top of 2 nd sheet Bed cover 1 Top of the finished bed Pillow with slip and case 1 for single bed 2 for double bed Pillow is encased with a slip

5. Make up of CHECK OUT ROOMS Check for items left by guests Pull the curtains and blinds Adjust aircon to desired temperature Remove soiled dishes used during room service Empty ashtrays and waste baskets Wash and wipe dry drinking glasses This job should be executed immediately by the floor supervisor and the assigned room boy once room is vacated by the guest. Materials needed: room boys cart equipped with amenities and supplies

6. Make up of CHECK OUT ROOMS Clean thermos jug and refill with cold water Strip the bed of soiled linen and pillow cases and replace them Make up the bed Vacuum or shampoo the carpet and upholstered furniture. Dust all furniture Polish mirror and all other metaled furniture This job should be executed immediately by the floor supervisor and the assigned room boy once room is vacated by the guest. Materials needed: room boys cart equipped with amenities and supplies

7. Make up of CHECK OUT ROOMS Replenish all room supplies Make up the bedroom Fix the curtains Check the overall condition of the room, including installed furniture and appliances Close the door This job should be executed immediately by the floor supervisor and the assigned room boy once room is vacated by the guest. Materials needed: room boys cart equipped with amenities and supplies

8. When are rooms made up or serviced? Daily Unless guest refuses a room make up or Has DND hanged on the door knob of the guest room. Whenever a room is vacated through check outs Make up request

9. Turndown Service Turndown service is a process by which the guest room is made warm and inviting for the evening. Turndown service is usually conducted between 6 and 9 PM. A turndown attendant should be able to complete 40 turndowns in three hours. Figure 11-9

10. Turndown Service Turndown service can include: Closing of draperies Soft music Corner folding of bedspread away from pillow An amenity presentation Soft corner lights A “room tidy” is conducted Some hotels place a breakfast door hanger next to the amenity presentation Figure 11-10

11. advice to other young aspiring executive housekeepers and professionals: set one goal at a time. If you set too many, you ’ ll get discouraged. So set one and follow it through. always ask questions. listen. It ’ s the most effective way to gain intelligence. keep your eyes open to opportunities. work hard. defy adversity and negativity. never set yourself above your coworkers. remember that age is only a number. always ask for additional responsibilities, when you can handle it.