SaaStr Annual 2024: Charting your Reset Moment: How to Think like a New CEO with Front

When Dan O'Connell joined Front as CEO in April 2024, he took the reins of a decade-young—and until that moment, founder-led—SaaS product that 8,500 customers love. And while Dan was starting this job anew, the lessons he learned in reassessing and reinventing internal culture and processes are applicable to any in-seat leader who’s navigating a startup's many natural inflection points. Here, Dan shares the steps for steering your own “reset moment” and emerging with newfound focus.

1. Charting your Reset Moment: How to Think Like a New CEO Dan O’Connell CEO Front

2. An organization willing to embrace change is better equipped to handle disruptions, economic downturns, competitive pressures, and internal challenges.

3. “Speed produces momentum, and momentum is a force. Done right, speed makes you or your company look inevitable. Competitors read the headlines and wonder what you’re doing differently and just how far ahead you are.” – Kevin Stevens, Energize Capital

4. Build momentum through quick wins

5. Don’t assume anything Trust your gut Do things your way Key takeaways