Sanjay PPT.pptx Team Leader to AM Promotion

Sanjay PPT.pptx Team Leader to AM Promotion

1. Internal Job Posting Assistant Manager Sanjay Pusti EMP Code:- 5972 Team leader

2. 01 Roles & Responsibilities : Assistant Manager 02 Why am I the right fit for this role? 03 Provide some examples that you have performed these activities in the past Content Highlights

3. Roles & Responsibilities : Assistant Manager Ensuring that company guidelines and SOPs are followed . Ensuring that goals and objectives are met Delegating Tasks to team leaders on daily basis . Creating reports, analyzing and presenting data Identify areas for improvement and implement strategies to enhance performance . Ensuring service quality by reviewing calls Coordinating with clients for delivery and building relations Delegating Tasks to team leaders on daily basis Listen to team members, give feedback and resolve issues. Motivate and groom the team

4. Why am I the right fit for the Role? I can help team for data analysis with my analytical skills to identify trends and areas where they needs to focus their efforts Last 1 yr average attrition is 1.12% and last 1 yr average shrinkage is 4.02% I can openly communicate with agents and TLs regarding issues to get the logical solution to be get done Client handling I do nicely handle my client weather it is an Escalation or demand towards the requirement managing client is also an another essential Skill required For a AM I have worked in multiple processes like insurance, Stock market, Secured and unsecured loans.

5. Examples of my Past Performance Vast knowledge of Secured Loans I helps other TLs, SPOCs and agents of other Home loans processes on there team performance and guidance. Review meeting with client on data, team performance and preparing PPT and our thoughts to scale up our business I oversee the majority of Client communications at my level, including PIP, client approvals, attendance, payroll with the finance team, Incentive approval from clients. I Have managed 13 callers with 3 SPOCs. In the absence of other fellow TLs I handles and drive there team on daily target.

6. I took handover of HFFC – SA as a TL from July`2024. From that month quarter on quarter we have increased the number in terms of sanction count and sanction amount as you can see in graph. With the outstanding performance of HFFC – SA. We have received a new lead source ( Phonepe ) with new 10 callers in May. In 2024 Q2 our count was less because of new lead source we got in may but in last quarter we were in incremental state. Some Highlights of my Past Performance From July quarter to quarter we were in increasing state and last quarter I have considered only phonepe disbursals as I am now taking care of phonepe source only

7. THANK YOU