Santosh_Mishra_Internship_Presentation.pptx

internship experience at Allen Solly

1. Introduction to SIP Presentation Santosh Mishra Management Graduate NMIET Business School Enrollment Number: 2306288043 Date: 03/09/2024 Internship Experience at Aditya Birla Fashion & Retail LTD. (Allen Solly)

2. Job Description • Name: Santosh Mishra • Education: Management Graduate, NMIET Business School • Internship Role: Customer Care Associate at Aditya Birla Fashion & Retail LTD. (Allen Solly)

3. Internship Role and Responsibilities • Position: Customer Care Associate • Key Responsibilities: - Overseeing store operations - Inventory management - Product presentation - Customer service

4. Key Tasks and Activities • Folding, arranging, and stacking merchandise • Managing in-warding and out-warding processes • Ensuring a seamless shopping experience for customers

5. Skills and Insights Gained Operational efficiency Attention to detail in product display Customer engagement techniques Time management and handling a fast-paced environment Customer Relationship Management (CRM) Retail Sales Marketing Strategy Team Management Category Management Customer Experience Design Thinking Sales Operations Business Development Marketing Operations

6. Store Launch Ceremony

7. Customer Interaction, feedbacks & Questionnaire

8. Customer Interaction, feedbacks & Questionnaire

9. Challenges Faced Ladies and gentlemen, I want to share with you a recent experience that we had with a valued customer. This customer had purchased some shirts from our offer section and unfortunately, after washing one of the shirts, he noticed that the color had faded. Understandably, he was disappointed and came to us with his concerns. Upon hearing his complaint, both myself and the manager empathized with his situation and suggested that we test the shirt to see if there was a fault in the material or if it was a result of improper washing. However, the customer was not willing to wait and demanded a refund. As per our company guidelines, we were unable to provide a refund but instead offered the customer other apparel with the same MRP as the shirt he had purchased. We did this with a sincere apology for any inconvenience caused. This experience taught us the importance of listening to our customers, understanding their concerns, and doing our best to find a solution that works for both parties. Customer satisfaction is our top priority and we will always strive to ensure that our customers are happy with their purchases. Thank you for listening to this story and for your continued support of our store. We look forward to serving you in the future.

10. Key Takeaways • Importance of customer service in driving sales • Value of teamwork and collaboration in retail management • Enhanced problem-solving skills

11. Thanks a ton Allen Solly, Commercial Team!

12. Conclusion This internship at Aditya Birla Fashion & Retail LTD has been instrumental in providing me with a comprehensive understanding of retail management. I have gained practical experience in various aspects of store operations, from inventory management to customer service. This hands-on experience has prepared me well for a career in retail, as I have learned the importance of operational efficiency, product presentation, and customer engagement in driving sales. I am excited to apply the skills and insights I have gained from this internship in my future roles within the retail industry. I am confident that this experience has equipped me with a strong foundation in retail operations, and I am eager to continue growing and contributing to the success of retail businesses. Thank you for the opportunity to learn and grow in this dynamic industry!

13. Any Questions?

14. Acknowledgement