SAP C4C Introduction - Business Scenario

SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.



SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios

1. The CRM for the Future: Sales, Customer Service and Social SAP Cloud for Customer Overview The SAP Cloud Series by Nova Online Training http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

2. CONTENTS What is SAP Cloud for Customer SAP Cloud for Customer Design Principles SAP Cloud for Customer Sales Processes Social Collaboration and Social Selling Customer Service Basics Analytics, Mobility and email Integration Integration with SAP ERP SAP Cloud Project Methodology Business Value of SAP Cloud Solutions SAP Customer References myCloudDoor – Your trusted SAP Cloud partner http://novaonlinetraining.com| Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

3. 1. What is SAP Cloud for Customer The new full featured CRM from SAP, now in the Cloud SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer requests (SAP Cloud for Services) and engage with them using social medial channels (SAP Cloud for Social Engagement) It’s a full featured Customer Relationship Management (CRM) solution to help customers now and allowing for growth in the future SAP Business Suite Mobility ERP CRM SAP Cloud for Social Engagement SAP Cloud for Sales SAP Cloud for Services SAP Cloud for Customer Cloud Integration http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

4. 2. SAP Cloud for Customer Design Principles Sell more effectively with today’s empowered customers Sales Productivity Sales Process & Intelligence Analytics Collaboration User Experience Integration SAP Cloud for Customer ERP/CRM/BI http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

5. 2. SAP Cloud for Customer Design Principles Industry 1st sales solution designed to help sales people sell Engaging Connected Insightful Cost Effective http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

6. 2. SAP Cloud for Customer Design Principles Gives your sales people the right tools to grow your business Engaging User-centric experience drives increased adoption and more effective selling Connected Easy access to information in your business systems and knowledge across your sales teams, social networks and online sources enables higher quality customer interactions at faster speed Insightful Accurate information and analyses enable you to focus on the right things to optimize performance Cost effective Competitively-priced, cloud subscriptions make it easy to expand user community to include everyone who impacts deals http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

7. 3. SAP Cloud for Customer: Sales Processes Accounts and Sales Intelligence Manage accounts and related information (opportunities, activities, contacts, leads) efficiently Gain a 360-degree customer view Obtain additional customer intelligence with InsideView integration Uncover new sales opportunities quickly and accelerate sales cycles Create target groups and marketing campaigns and keep track of your responses Create leads and opportunities Make fast account updates and get complete customer insight http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

8. 3. SAP Cloud for Customer: Sales Processes Opportunity Management Easily track opportunity stage and status Maintain account info, products, activities, competitors, documents and win more quickly Gain access to accurate ERP Pricing, Quotes, Sales Orders and more through native integration Close deals faster using efficient sales team collaboration Discover the right assets for each selling situation using SAVO integration Comprehensive view of opportunity activities enables more effective selling http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

9. 4. SAP Cloud for Customer: In-Context Social Collaboration Use integrated Feed for instant, efficient collaboration with team members and sales network Crowd source and share sales best practices, relevant information in context of accounts and opportunities Connect with your team and sales network while on the road with support for mobile devices Plan and prepare for customer interactions more effectively Share relevant documents to support sales efforts Collaborate more effectively with your team and sales network http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

10. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected] 4. SAP Cloud for Customer: Social Selling Turn every cold call into a warm introduction Learn your customers’ key concerns and hear what they’re talking about online Engage with your customers more personally though social media Find warm leads faster & create conversations with impact

11. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected] 5. SAP Cloud for Customer: Customer Service Basics Agent Workspace Usability & Flexibility at your fingertips Providing an outstanding Customer Service was never easier Help increase your customer’s loyalty

12. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected] 5. SAP Cloud for Customer: Customer Service Basics Handle warranties with ease Usability & Flexibility at your fingertips Download or create new warranties Covered and uncovered incidents Categories Warranty to Product Determination Warranty status, validity, dates, and so on

13. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected] 6. SAP Cloud For Customer Insightful Sales Analytics Features and Benefits Track real-time sales performance with pre-built dashboards Readily use embedded reports to track sales cycles, win/loss, revenue and competitive trends Review forecasts and easily create configurable reports based on need Identify key deals to focus on to make your number with what-if analysis Dig deeper into data using Microsoft Excel add-in Gain greater insight through integrated access to analyses done with SAP Business Warehouse Real-time customer information and sales analytics

14. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected] 6. SAP Cloud for Customer: Full-Featured Mobile Applications Manage customer relationships on iPhone, BlackBerry, Android and iPad - anytime, anywhere Increase productivity through access to real-time business information Collaborate with sales team on important topics Track Business Performance through real-time Analytics Deploy freely—mobile applications included in subscription with no extra costs Be Prepared for Every Interaction with Real-Time Sales Information

15. 6. SAP Cloud for Customer in the iPad Increase your effectiveness on the go iPads Apps Available: SAP Customer OnDemand App SAP Customer Insight App Business Benefits Mobilize your sales force with a modern iPad app that gives them fast access to the latest customer intelligence, upcoming activities, sales performance and back-office account information http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

16. 6. SAP Cloud for Customer: Microsoft Outlook Integration Increase productivity with convenient access to SAP Cloud for Sales with your customer information and productivity features within Outlook Automatically sync emails , appointments and tasks bi-directionally – no double data entry Easily access key sales information in your favorite Office application http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

17. 7. SAP Cloud for Customer: Integration Native SAP ERP and CRM Integration Provides sale professionals with cost-effective, no-hassle, access to Pricing, Quotes, Sales Orders and more through Native SAP ERP integration Extend investment with collaborative, social sales solution that natively integrates to SAP CRM Accounts, Opportunities, Contacts and more Get real-time back-office information from existing SAP investments http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

18. 7. SAP Cloud for Customer Integration to ERP 6.0 End-to-end master data synchronization and process integration Bidirectional synchronization of customers and contacts master data Unidirectional synchronization of product/material master data from ERP User triggered real-time ERP price requests for accurate opportunity pricing Trigger real time creation of ERP Sales Quotations Trigger real time creation of ERP Sales Order Real time review of relevant Sales Documents for Opportunity Real time review of relevant Sales Documents for an Account SAP Cloud for Customer Contacts Opportunity Accounts/ Prospects Contact Customer Sales order Product category Material Category Pricing Quotation SAP ERP 6.0 Products Material http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

19. 8. SAP Cloud Project Delivery Methodology No room for free-style consulting VERIFY PREPARE REALIZE LAUNCH Production Systems Setup Solution Testing Cutover Planning Solution Walkthrough Data Migration Cutover Execution Business Process Confirmation Key User Enablement Scope Verification Project Management Change Management and End User Training Go-Live Solution Configuration Solution Acceptance Readiness Acceptance Custom Content Specifications Custom Content Development Integration Readiness Cloud Integration http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

20. 9. Value and Benefits of SAP Cloud Solutions – 1 The value of Cloud Computing http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

21. 9. Value and Benefits of SAP Cloud Solutions - 2 SAP Cloud Implementations vs. On Premise On Premise Implementations SAP Cloud Implementations Strong Focus on IT (infrastructure, …) Strong Focus on Business Blue Print Out-Of-the-Box Solution, Best Practices High Level of Customization Fine-Tuning Large implementation teams, mostly on-site Small teams, mostly remote Longer Term Implementation, typically more expensive (mostly T&M) Quick Implementation, affordable (mostly Fixed Price) System landscape consisting out of Test, Quality and Productive Systems with separate setups. Transport management required to move changes from one system to another System Landscape consisting of a Test and Productive systems only. No transport management required Applications and business processes are accessible via Transactions. Knowledge of transactional sequences are necessary to handle business processes Guided procedures and work centers are guiding the business process. Easy handling of business processes. Knowledge of transaction codes is not necessary Forms and form adaptation is handled via SAP Script or Easy Form Painter Forms and form adaptation is handled via Adobe Lifecycle Designer Reporting (additional project) via ALV or embedded or explicit called Excel. Complex reporting via BI Reporting (embedded and part of the project) via embedded Excel. Complex reporting with Crystal reports UI enhancements, like new fields, labels, etc. via ABAP programming through developers Easy UI adoptions on UI’s, reports or forms via embedded adaption possibility http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

22. 10. SAP Customers References http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

23. 11. SAP Cloud for Customer: Additional Resources Solution Documents Training Documents New Version Updates Certification Dumps SAP Web Access Demo trial requests And much more… http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

24. 12. Why Nova Online Training? Because you have to be our next success story SAP extensive experience faculty Quality and Commitment with our customer success We are specialists: SAP certified and real-time experience Successful Customer References Proven Methodology Global presence Our responsibility is to help you before, during and after your training We have the largest number student enrollments for SAP C4C http://novaonlinetraining.com | Phone- India - 040 65123467 USA - [phone] | Mail: [email protected]

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