ScopeOfSupport.pptxProject Overview/Project CharterProject Overview/Project CharterProject Overview/Project Charter

Project Overview/Project Charter

1. Esri Scope of Support/Product Life Cycle

2. Support Document Establishes clear guidelines Outlines supported and unsupported issues Directs users to appropriate resources Defines policies, procedures and workflows Defines consistent message and level of support

3. Support Document Unit specific Defines Esri Support Services staff: Definitions Product Responsibilities Workflows Policies Procedures Located at : http:// edservices/ess/essmain/default.aspx

4. Scope of Support – In Scope Defines issues that are within the Scope of Support Unit specific list of issues Virtual Environment support Support level message Performance message

5. Scope of Support – Out of Scope Defines issues outside the scope of support Unit specific list of unsupported issues Issues separated into categories Addressed by other units Account managers Professional services Customer / other vendors Instructions and sample statements

6. Product life Cycle Supported Products Desktop Geodata Server SDK Product life cycle policy General Availability Extended Support Mature Support Retired

7. Product Life Cycle - Links Individual Product Life Cycles http:// support.esri.com/en/content/productlifecycles Product Life Cycle Support Policy http:// help.arcgis.com/en/shared/product-life-cycle/ProductLifeCycle.pdf%20 Supported Environment Policy http:// support.esri.com/en/content/supportedenvironmentpolicy