Seminar for BPCL gas delivery kboys..ppt

hkh

1. Seminar for BPCL
Delivery Boys
-Presentation by DoGoodHLD,LLP

2. Your Company BPCL
•You work for the most admired global energy company
leveraging talent andtechnology
•You are the first choice of customers, always
•You are the role model for Health Safety, Security and
Environment
•You work for an innovative company
•You work for a Market Leader.

3. You are the BRAND AMBASSADOR for BPCL

4. You Represent BPCL
•You are the Face of the company
•The interactions that people have with the company is through
you.
•The way you treat the customer shows how good or bad the
company is.
•The way you behave demonstrates how the company is.

5. How your BEHAVIOUR should be.

6. The Do’s and Don’t’s

8. The Do’s
•Good Behaviour.
•Have a pleasant attitude
•Be patient
•Make the customer feel safe and welcome
•Have a clean uniform
•Have well kept hair and nails
•Ask the customer for their permission before
entering the house

9. The Do’s
•Keep shoes outside the home and have clean
feet
•GIVE A DEMOOF THE GAS CYLINDER
•Ask the customer if any other help is needed
regarding the cylinders.
•Give a bill for the cylinder for the price which
the company has decided
•When transporting the cylinders be safe on the
road.

10. The Don’t’s
•Do not be in a BAD MOOD and remove it on the customer
•Do not smoke, chew paan, etc and go to a customer.
•Do not be rude
•Do not ring the door bell many times
•Do not irritate the customer
•Do not be dirty
•Do not sell cylinders outside the company. This is illegal.

11. What will happen if you follow what to DO?
•The customer will be very happy with your performance and
respect you
•The company which you work for will get a good name, which
means you will feel proud.
•You will be in a good mood since you will be treated well.
•You will be motivated
•You will feel happy
•You will have joy will doing your work.

12. What will happen if you DO NOT follow
what to DO?
•Both the customer and You will be angry.
•You will not be able to do a good job.
•The company will get a bad name, which will reflect on you as
well.
•You will not feel motivated to do your work well.

13. HOW TO MAKE AN EFFICIENT SALE?

14. Simple Steps to make a SALE
Before you sell the products
•You must have complete information on the products you sell.
•If you have any doubts ask your superior to help you.
•Ensure that you do not damage the products.
•Ensure that the products are kept in proper conditions.

15. Simple Steps to make a SALE
When you interact with the customer.
•Ensure that you ask the customer before you sell.
•Remember that if you do not convince the customer in the first
30 seconds you have lost the customer
•Talk about the keys points of the product first.
•Have a smile on your face and be pleasant
•Inform the customer well about the product so that you do not
have to answer many questions.
•Continuouly tell the customer of the benifit of buying the product
from you.

16. Simple Steps to make a SALE
•Once you have finished your work, ask for a few
minutes from the customer and then try to make a
sale.
•Do Not force the customer.
•Market the product on the reliability of the brand of
the product.

17. Safety