Sequence Of Service In Restaurant.pdf

Tatacara layanan di restoran

1. Sequence Of
Service In
Restaurant
Presented By
Rifka Simbolon, M.M.Par

2. Have you ever go to restaurant ?
What is your favorite restaurant?
Why you choose that restaurant?
How's the service?

3. Greeting & Escorting
The Guest
1
Warms Greeting's
Eye Contact
Number of Person
Seating Peference

4. Seating the
Guest
Ask if the table is okay
before sit down
Ladies First
Older Before younger
Open Guest Napkin
2

5. Pouring Ice
water
From the right side
Ladies first
Open the bottle seal
in front of guest
3

6. Presenting
Menu
Presenting menu
Taking order and
repeat the order
1
2
Upselling
Give sugesstions
Inform the guests of the approximate time
4
From the right side
Ladies first
Menu cards should be free of dirt, stains and worns
Adjusment Cutlleries3

7. Serving Food &
Beverage5
Serving Welcome
Bread
Serving food and
Beverage
A
B
The protein on the plate should always be closest
to the guest.
Glasses are placed in order of use
Serving food from right side using right hand
From the Left side
Ladies first
Clock wise

8. From the right side
Clockwise
Crumbing down
Clear Up
6

9. asking for Adjustment
Cuttleries
Asking permission to
serve dessert
Offering
Dessert
7

10. Ensure the bill is accurate
Presenting bill to
Man/Host/Older person
Process Quickly
Presenting
Bill
8

11. Thank the guest by name
Help customers leave their
table
Magic word
Farewell
9

12. THANK YOU

13. While seating guest start from ladies, youngest
to oldest.___________
Serving food from the right side of guest.________
Doing Crumbingdown rightside of the guest._____
EXERCISE
Are the statements below true or false

14. TASK 1
Supposed that you are the guest and
waiters of the restaurant, then make a
dialog related to the topic of the day "
Sequence of service in Restaurant".
Do it in pair in front of the class !
Submision : August, 1st 2023