Serve Information Technology (IT)PPT .ppt

repairing of it products

1. PRESENTATION
On
( SERVEIT)

2. Presentation outline…..
•Project Definition
•Platform/Language of project
•Objective/Goal of project
•Research paper

3. Project Definition
•With the increasing demands of IT products there must a proper after sale solution
in market to build a network which help customer to cutoff their value of time and
efforts with multiple options at their nearby.
•This Web application would be a new way for customer to find service center for
their owe IT or another electronic device and get repair then at just one click with
door-to-door step service.
•Review the risk of getting a proper service locality will set a review system which
will be based on customer service like/dislike throw from which customer gets the
idea about valued service provided from the local center or Official service center.

4. Platform/Language of your project
•Web application
•SQL Server
•C#
•ASP. Net

5. Objective/Goal
ThisWebapplicationwouldbeanewwayforcustomertofindservicecenteroftheir
oweIToranotherelectronicdeviceandgetrepairthenatjustoneclickwithdoor-to-
doorstepservice.
Theprimaryobjectiveistodesignawebapplicationis,aweb-applicationthatwould
helpcustomerstofindaslinkandfasternetworkfortheirdeviceaftersaleservice.

6. Use case diagram for Registration

7. Use Case Diagram for Customer

8. Customer vs System Activity Diagram

9. Customer vs Admin Activity Diagram

10. METHODOLOGY
•For our web application, we have studied various software development
methodologies and according to our requirements, we have found out that
iterative methodology would be best suitable for our requirements.
•In case any updation required by the customer so that we can make re-changes
according to their requirement.
•So, this is our main purpose to use iterative method to allow easy updation and
implementation.

11. IMPLEMENTATION

12. IMPLEMENTATION

13. Admin login

14. User Login

15. Admin Dashboard

16. Home Page

17. Web-Services

18. Research Papers

19. How After Sale Service Quality Dimension Effect
Customer Satisfaction
•An understanding of the effect of after-sales services in satisfaction and post behavioral
intention is important to services marketing manages because it allows them to
differentiate their offering substantially, n a way Findings show that after-sales
service quality, affect satisfaction, which in turn affects behavioral intentions.
•After-sales services affect the overall offering and thus, the quality of the relationship
with customers. Consumers being more aware of rising standards in service, prompted
by competitive trends, have developed higher expectations.
•CONCLUSION:-That strengths the relationship with their clientele in the short, as well
as in the long run the research conducted followed a quantitative methodology . The
selected research tool was a questionnaire. The study conducted was targeted at
customers of a large retail chain marketing.

20. Customer Satisfaction And Customer Loyalty
•The report emphasized the role and the importance of customer satisfaction and loyalty.
Customers are the link to a business success. A business organization should focus on a
huge number of customers, for this customer satisfaction and loyalty should be
incorporated along the long-term goals.
•An empirical study includes different section such as an abstract, an introduction, a
method section, a result section, a discussion or conclusion section and also a list of
references.
•CONCLUSION:-The result of this paper is Developing an intelligent based expert
career guidance system for career guidance and counseling will help improve the mode
of guidance and counseling by making it easier, more accurate and reducing the stress
involved.

21. Factors Affecting Customer Satisfaction in After-Sales
Service
•The results were analyzed with the Statistical Software Package for Social Science
s (SPSS) Version 17. when the research had been conducted, it appeared that all
those items, delivery, installation and warranty, influence customer satisfaction.
The authors of the research come to the conclusion that delivery plays an important
role.
•Customers want for their purchase to be delivered in time and in place which they
stated. Moreover, it is important that the purchase should be without signs of
damage. The authors state that “a good delivery system always derived from pull
strategy where demand „pulls‟ rather than „pushing‟ the product through
marketing channels to final customers”
•It is also important that the customer should pay the price for the delivery
established when the purchase was made.

22. Repair or Not to Repair: What Is the Motivation?
•Product repair is a suggested post-purchase activity toward extending the useful
lifespan of a product. However, repairability has not received sufficient attention by
manufacturers. Even if the product repairability is not explicitly claimed by
manufacturers, it is expected by consumers, thereby impacting their loyalty and
future purchase recommendations.
•CONCLUSION:-Comparing the two samples, only three relationships were different:
lack of trust in repair efficacy , cost of replacement , and education. For the Mturk
sample, cost of replacement products was significantly related to repair propensity
while for the iFixit sample, repair efficacy and education was significantly related to
repair propensity.

23. •Product repair is a suggested post-purchase activity toward extending the useful
lifespan of a product. However, repairability has not received sufficient attention by
manufacturers. Even if the product repairability is not explicitly claimed by
manufacturers, it is expected by consumers, thereby impacting their loyalty and future
purchase recommendations.
•Rational given by the author is the usefulness of guidelines, complexity of repair, and
willingness to repair have significant impact on the consumer's loyalty. As it built the
relation between the consumer and the dealer. Author also signify the building the
building of the trust for consumer.
•CONCLUSION:-The importance of usefulness of repair information, and
recommendation factor play the major role in building the trust factor with the
consumer to consumer, the willingness to repair a product with complete satisfaction
plays significant role in further purchase decision and recommendation.
Business outcomes of product repairability: A survey
-based study of consumer repair experiences

24. •To take stock of noncommercial repair activity that is currently taking place and
identify barriers and recommendations for increasing these activities to further populate
a portal with product information to enable more efficient disassembly and recycling of
IT products and data capture which the Co. Project collaborators will continue to build
and develop.
•Access to repair information is of crucial importance for enabling repair, especially for
repairs performed by relatively inexperienced participants .Comprehensive repair
information covering the majority of products in use at any given time can only be
achieved with the collaboration of the product manufacturers.
•CONCLUSION:-Far and away the most commonly cited reason by participants for an
unsuccessful repair was lack of information: not being able to figure it out and/ or not
finding a suitable guide.
Empowering repair

25. A Review of Product-Service System, servitization
Methodology
•In a service based economy, satisfying individualized customer need play a vital role
rather than focusing on mass-production and consumption.
•In servitization, product-service systems (PSS) form a special case. A PSS is an
integrated product and service offering that delivers value in use to the customer
provided a wider insight of research scenarios across the PSS research areas.
•Services embody the product and use-related knowledge that transfers between the
producer and customer activities associated with selling, financing, implementing,
customizing, using, maintaining, and repairing products.
•By relating services to both industry-level dynamics and levels of complexity and
uncertainty at the product and use level, we move away from the common belief that
services only increase as an industry matures.

26. •The dynamic development of information technology, especially the Internet, which
has taken place in recent years has brought many new opportunities to use the Internet
in business operations.
•The Internet has created new opportunities for the development of enterprises. It was
its dynamic boom that enabled e-commerce to gain in importance, and along with It
made the changes in consumer behavior in terms of place, time and purchasing
conditions.
•The aim of the paper is to present the key aspects in the development of relationships
as a basis for building loyalty and creating value for the customer. Attainment of the
objective will be aided by presentation of the results of survey regarding the
identification of the measures taken to maintain lasting relationships that allow to build
loyalty and create value for the customer.
•the study will identify the actions conducive to the growth of customer loyalty, which
can be helpful in conducting e-business.
Forming relationships on the e-commerce market as a
basis to build loyalty and create value for the customer

27. A Review of innovations and emerging needs
•The increasing amount of small-sized shipments and their frequency variation, due to
the growth of e-commerce, pose a great challenge to logistics service providers.
•At the same time, new technologies and innovations are being developed with the aim
of increasing the efficiency of logistics service provider, as much as foster the creation
of new enterprises and business models in the home delivery sector.
•The aim of this paper is to provide an exploratory analysis of the fit between existing
home delivery innovative services, requirements, and issues that users might have.
•We review the main features of innovative services and we compare them with the
findings from an online survey. For each service, we identify the value propositions,
and the issues the service aims to address.
•A sufficient number of accessible users is required for a cost-efficient pick-up facility
with certain installation and operation costs, which is a main concern for providers in
setting up or maintaining an APS within a certain area.

28. Product as a Service Enabling Physical, Product as
Service End-Point
•The product are been delivered first and then they are charged for it, product service is
main aspect as their the servicing of the product with fully customer satisfaction is
necessary.
•Search cost gives the idea about the efficient cost which will be used for understanding
the servicing cost of the product. Nowadays consuming product-related services still
requires high search cost.
•To better understand the effect, we try to quantify the impact of service search cost on
people’s intention of using services. In addition, respondents also rate different
approaches of interacting with a physical product.
•As the proposed solution is a computing devices and IT peripheral devices to link
products with services, we thus target people with an affinity for mobile Internet
instead of general public as relevant users .

29. CONCLUSION
•Using this system, the customers just needs to fill details of their devices which they
want get repaired. Relevant services center and repairment pop up to them.
•If customer having valid bill value they automatically refer to authorize services
center which provide them to claim they warranty at door step.
•Easy live tracking in web will we given to look after in which current process/status
of customer device going throw.
•User have flexibility to select and get a vas option for better service without leave its
comfort place.

30. References
•Nikita Gorad, Ishani Zalte, Aishwarya Nandi, Deepali Nayak, “Career Counselling
Using Data Mining”, Journal of Interactive Online Learning 2017.
•KS Lokesh, RS Bhakti, “An Intelligent Career Advisor Expert System”, IEEE
Communication Technology ,2019.
•L. Henderson and W. Goodridge, W.(2015), " Career Prediction Model Using Data
Mining and Linear Classification", IEEE Communication Technology ,Vol. 6, No. 8,
2018.
•K. Sripath Roy, “Student Career Prediction Using Advanced Machine Learning
Techniques”, International Conference on Inventive Communication and
Computational Technologies,2018.
•Vishal. D. Kamath and Akanshya Meher , “An Android based Mobile Application for
Career Guidance ”, International Conference on Inventive Communication and
Computational Technologies, 2018.

31. References
•Gokula Vijaykumar A.V.and Rajkumar Roy, “A Review of Product-Service System,
servitization Methodology”, Journal of Interactive Online Learning 2017.
•Luca mastrogiacomo, Fedrico barravecchia, “Survey on manufacturing servitization”
, IEEE Communication Technology ,2013.
•Maliheh Ghajargar, Teodoro montanaro," A Review of innovations and emerging
needs", IEEE Communication Technology ,Vol. 6, No. 8, 2018.
•Mariola Michalowski, Slawomir Kotylak, “Forming relationships on the e-commerce
market as a basis tobuild loyalty and create value for the customer”, International
Conference on Inventive Communication and Computational Technologies,2014.
•https://arxiv.org/ftp/arxiv/papers/1505/1505.06306.pdf
•https://arxiv.org/ftp/arxiv/papers/1505/1505.06306.pdf
•https://www.ibm.com/support/knowledgecenter/en/SSEPGG_11.1.0/com.ibm.im.visu
al.doc/t_prunin g.html

32. Future Work
•Adding live tracking system for user to look after the complete process of repairment
and have track what's going through his/her device in backhand.
•Complete review and feedback system to push best service center on top of the list on
public opinion.
•Will be adding user profile recovery update for getting complete list of all service in
locality.

33. Thank you