Service Delivery to the poor in Saaran Siwan districts of Bihar.pptx

Presentation to National Human Rights Commission, India on deprivation of human rights due to absence of / poor service delivery to the poor at the last mile in Saaran and Siwan districts of Bihar

1. Service Delivery to the Poor (Saran & Siwan ) Presentation to The Chairperson, NHRC 31 st J uly 2018 Sachchidanand Rai Member Bihar Legislative Council Saran Local Bodies’ Constituency 1

2. Four parts of the presentation Our approach to improve Service Delivery The present scenario in Saran & Siwan The CONNECT initiative Our appeal to Chairperson, NHRC 2

3. Our approach to improve Service Delivery 3

4. Objective Service delivery to the last citizen by addressing Implementation machinery issues Capacity and absorption issues of citizen 4

5. Methodology 5

6. Six Level Development Measure Measure Service Delivery Knowledge level of citizens CHALLENGED LEVEL failure level No services rendered No Knowledge of Services BOTTOM LEVEL Partial services rendered Very few have knowledge of the services LOWER LEVEL minimum acceptable level Services rendered as defined Very low understanding of its relevance MIDDLE LEVEL Services rendered as defined Some people are aware of its relevance UPPER LEVEL desired level Services rendered as defined Citizens are well aware of its relevance EXCELLENT LEVEL utopian level Citizens are well equipped to take care of themselves 6

7. Methodology - Measure Conduct a Sabha in a village / ward ensuring all cross-sections of community (minimum strength 30) App based data collection with real time photo and audio recording, data storage in server 7

8. Agriculture extension services by the KrishiMitra Health care and Health education services by the ANM Child care services by the Anganawadi Adequacy of classrooms and teachers in the primary and middle schools in the area and the conduct of SDMC meetings Drinking water quality testing services Services to the vulnerable [disabled, aged] by VikasMitra Sanitation education services [Solid, Liquid and gaseous waste management ] 8 Focus areas

9. Intervention ( Nothing outside government) Themes of the Government VHSND[ आरोग्य दिवस ], CCE Act and procedures of the government Bihar PR Act, suo moto declaration under RTI Act Compliance procedures of the government Monitoring procedures by BDO and district Focus areas of the government Task force report on agriculture ( vermi -compost) Focusing on Human Development. 9

10. The present scenario in Saran & Siwan 10

11. Measure (Saran) 11 Conducted 1190 sabhas

12. Measure ( Siwan ) 12 Conducted 449 sabhas

13. Magnitude of Challenge (after 22 months of pursuit) Display board in institutions Number of institutions Display boards put up Panchayat Bhavans 330 186 Anganawadis 3320 15 Health sub- centres 412 5 13

14. Magnitude of Challenge (after 22 months of pursuit) 14 THEME Achieved till date District Objective VHSND [ आरोग्य दिवस ] 121 conducted till date 4000+ required per month CCE Camp [PTM] 28 conducted till date 2000+ required per month Vermi -Compost Pit construction & Operationalization None [Through this initiative] 2 Lakh+ farmers need to practise this culture Panchayat Bhawan Services Hardly any functional 330 panchayat bhawans to be functional at least a day every week. Drinking Water Quality Hardly any certified water source Innumerable handpumps besides govt. drilled borewell

15. Efforts with district administration, state & central governments Regular meetings and interactions with district and block level officials District level service delivery committee set up SMS alerts Presentations to Health Minister (Bihar) Presentations to DARPG, MoRD & PMO 15

16. The CONNECT initiative 16

17. Our Mantra Collect and communicate facts in a non-intrusive, neutral & transparent manner Engage service delivery machinery and the citizen to enhance participation incrementally Train the volunteer to be cooperative, collaborative and objective with systematic unlearning of biases and attitudes [beliefs, practices] Segregate/aggregate data over large geography/population to draw meaningful and actionable policy inputs 17

18. What we have maintained No Controversy No Confrontation No Media Coverage 18

19. Basis Pattern of human thinking, hence a pattern of problems Pattern decoded by group of social scientists, the seven sutra CONNECT initiative 19

20. The core team Sachchidanand Rai , MLC, Saran district, Bihar G.Mohan , social worker Dr. Chandra Poojary M, Professor, Kannada University, Hampi Padmalaya Nagaraj (culture & behavior studies) Shivshankar Raha , IBC Cube, Kolkata 20

21. Approach (the seven sutras) 21 Involvement (भागीदारी) Cause-Effect Relationship (कारण-परिणाम) Non-Cooperating Behaviour (असहयोगी बर्ताव) Deconstruction (डीकन्स्ट्रकशन) Paradigm Shift (दृष्टिकोण परिवर्तन) Enablement Through Technology Intervention (तकनीक प्रेरित उत्थान) Panchayat Level Baseline Analysis (पंचायत स्तरीय आधारभूत विश्लेषण)

22. Status & Performance indices to aid in service delivery Composite Dalit Development Index (part of HDR Karnataka 2015) Panchayat Performance Index (piloted by Government of Karnataka) All indicators and indices are calculated with people’s participation 22

23. The focus on volunteer Continuous training and refresher programs Continuous monitoring Regular remuneration to bank account Growth prospects 23

24. Our endeavor To work in 10 districts across two states (Bihar & Karnataka) to get multi-state perspective To reach out to all 200 backward districts Group of experts ready to join in the exercise 24

25. Our appeal to Chairperson, NHRC 25

26. Advice and guide us on . . . . . Addressing the service delivery issues in Saran & Siwan Facilitating the service delivery to the poor in all 200 backward districts, beginning with 10 districts across two states 26

27. Thank you 27