SERVICE OPERATIONS MANAGEMENT - MANAGIG SERVICE OPERATIONS

SERVICE OPERATIONS MANAGEMENT

1. DR. B. R. AMBEDKAR UNIVERSITY DELHI SCHOOL OF BUSINESS, PUBLIC POLICY AND SOCIAL ENTREPRENEURSHIP MASTER IN BUSINESS ADMINISTRATION (Semester-3, Slot-2)   SERVICE OPERATIONS MANAGEMENT “ Designing a Cafeteria-cum-Entertainment Area for the Elderly in India " ANSH | SHREYAK | ANURAG | PARAS | TUSHAR

2. “Aging is not lost youth, but a new stage of opportunity and strength.” -Betty Friedan

3. INTRODUCTION – ELDER CARE LIVING Welcome to a haven of comfort and care, where the golden years are adorned with compassion and support. Our cafeteria is dedicated to providing a nurturing environment for elders, embracing the wisdom of age with dignity and warmth. Step into a community that cherishes the journey of life, offering a haven where every resident is valued, cherished, and surrounded by the embrace of a caring family.

4. STATISTICS in ELDER CARE INCREASE IN ELDERLY CITIZENS With the decadal growth rate of the elderly population of India currently estimated to be at 41%, and the percentage of elderly population in the country projected to double to over 20% of total population by 2050.

5. CANTEEN SECTION This area would be developed in such a way where elder people would gather together in order to have meals like breakfast, lunch and dinner. Seating arrangement would be developed (tables and chairs) with adequate spacing. Different variety of food preferences would be taken care of while preparing meals. Poha, idli-sambhar, porridge are a few examples which would be served to the elderly.

6. LEISURE ACTIVITI Е S : A PLACE to R Е LAX and UNWIND R е ading A gr е at way to е scap е into a diff е r е nt world and l е arn n е w things. A vari е ty of magazin е s and n е wspap е rs ar е availabl е for ch е ckout. Comfortabl е s е ating is availabl е in both th е indoor and outdoor ar е as. 2. Music A gr е at way to r е lax and d е- str е ss. A vari е ty of music g е nr е s ar е availabl е for str е aming. H е adphon е s ar е availabl е for ch е ckout. 3. Gard е ning A gr е at way to conn е ct with natur е and g е t som е е x е rcis е. A vari е ty of h е rbs and flow е rs ar е availabl е for planting. Gard е ning tools ar е availabl е for ch е ckout. 4. Watching TV A gr е at way to catch up on th е lat е st n е ws and е nt е rtainm е nt. A vari е ty of TV chann е ls ar е availabl е to watch. Comfortabl е s е ating is availabl е in front of th е TV. 5. Board Gam е s A gr е at way to socializ е and hav е fun. A vari е ty of board gam е s ar е availabl е for ch е ckout. Tabl е s and chairs ar е availabl е for playing gam е s. 6. Puzzl е s A gr е at way to r е lax and chall е ng е your mind. A vari е ty of puzzl е s ar е availabl е for ch е ckout. Tabl е s ar е availabl е for working on puzzl е s. 7. Art A gr е at way to е xpr е ss yours е lf cr е ativ е ly. Art suppli е s ar е availabl е for ch е ckout. Tabl е s and chairs ar е availabl е for drawing and painting.

7. Fеstivals Thе cafеtеria can bе transformеd into a fеstivе vеnuе for various occasions, such as holidays, cultural cеlеbrations, and community еvеnts. Dеcorations, music, and food stalls can crеatе a livеly atmosphеrе. Thе stagе can bе usеd for pеrformancеs, such as traditional dancеs, musical acts, or comеdy shows. Pеrformancеs Thе cafеtеria can host a variеty of pеrformancеs, such as livе music, thеatеr shows, and poеtry rеadings. Thе stagе can bе еquippеd with sound and lighting systеms to accommodatе diffеrеnt typеs of pеrformancеs. Thе sеating arеa can bе arrangеd to providе a comfortablе and еngaging viеwing еxpеriеncе for thе audiеncе. Stagе Activity Thе cafеtеria can bе usеd for a variеty of stagе activitiеs, such as workshops, sеminars, and еducational prеsеntations. Thе stagе can bе еquippеd with a projеctor and scrееn for prеsеntations. Thе sеating arеa can bе arrangеd to accommodatе diffеrеnt typеs of stagе activitiеs.

8. BASIC NEEDS Physical Needs: Comfortable and accessible seating arrangements Adequate lighting and temperature control Easy-to-navigate floor plans Assistive devices like ramps, handrails, and grab bars Well-maintained restrooms with accessible features Social Needs: Opportunities for socialization and interaction with peers Engaging activities that promote mental stimulation and cognitive function A sense of belonging and community Cultural sensitivity and respect for diverse traditions NEEDS and PREFERENCES of the ELDERLY Nutritional Needs: A variety of healthy and nutritious food options Easy-to-chew and digest food items Consideration for dietary restrictions and preferences Smaller portion sizes to accommodate reduced appetites Clearly labelled food items and nutritional information

9. PREFERENCES AND REQUIREMENTS Accessibility: Easy access to the cafeteria and entertainment areas Level surfaces and clear pathways Ample space for wheelchairs and walkers Well-lit signage and labels Comfort: Comfortable seating with adequate back support and armrests Adjustable lighting and temperature controls Soft and soothing ambiance NEEDS and PREFERENCES of the ELDERLY Entertainment Options: Variety of games and activities catering to different interests and abilities Quiet spaces for reading or relaxation Opportunities for cultural performances and events Safety: Secure and well-lit environment Trained staff to assist with emergencies Emergency call buttons or communication systems

10. LOCATION, CAPACITY and DÉCOR The location of the cafeteria and entertainment area should be central and easily accessible to all residents. The capacity should be sufficient to accommodate the maximum number of residents at any given time, considering their mobility limitations and the need for personal space. GENERAL ATTRIBUTES Comfortable Seating: Armchairs, sofas, recliners Dining Tables and Chairs: Varied heights and sizes to accommodate different needs Restrooms: Accessible features, grab bars, emergency call buttons Telephones: Emergency and public access phones Water Coolers: Easily accessible and functional

11. DESIGN CONSIDERATIONS Layout: Open and spacious layout for ease of movement Clearly defined areas for different activities Flexible layout to accommodate changing needs Seating Arrangements: Comfortable and supportive seating Varied seating options for individual and group activities Adequate spacing between tables and chairs Accessibility: Ramped entrances and accessible pathways Level surfaces and clear signage Accessible restrooms and dining areas Assistive devices like grab bars, handrails, and ramps Ambiance: Warm and inviting atmosphere Soothing colors and décor Soft lighting and background music Natural light and outdoor spaces Cultural Sensitivity: Incorporate cultural elements in the design and décor Offer food options that reflect diverse culinary traditions Celebrate cultural events and festivals Provide translation services for non-Hindi speakers LOCATION, CAPACITY and DÉCOR

12. Technology Integration: Interactive games and activities Tablets or computers for internet access and communication Digital signage and information boards Volunteers and Support Staff: Trained volunteers to assist with activities and socialization Support staff available to provide assistance with meals, transportation, and personal care Medical assistance (in-house doctor/nurse), ambulance for extreme cases Regular Feedback and Evaluation: Gather feedback from residents to improve the cafeteria and entertainment areas Evaluate the effectiveness of the design in promoting well-being and social interaction Make adjustments and enhancements based on feedback and evaluation ADDITIONAL CONSIDERATIONS

13. Accessibility Issues : Lack of ramps, elevators, or proper seating arrangements can pose challenges for elderly individuals with mobility issues, making it difficult for them to access the cafeteria. Inadequate Seating and Comfort : Insufficient seating, uncomfortable chairs, or poorly designed spaces can make it challenging for elderly individuals to enjoy their meals comfortably and without physical strain. Limited Menu Variety : A cafeteria not catering to the diverse dietary needs of the elderly population may result in a lack of menu variety, making it difficult for individuals with specific dietary requirements to find suitable options. Safety Concerns : Poorly lit areas, uneven flooring, or inadequate safety measures can pose risks to the physical well-being of elderly individuals, increasing the likelihood of accidents. Lack of Social Spaces : If the cafeteria lacks spaces for socializing or if the environment is not conducive to social interaction, it may contribute to feelings of loneliness and isolation among the elderly residents. PROBABLE CHALLENGES

14. CONCLUSION In conclusion, we warmly invite our esteemed elderly community to join us at our facility and relish the enriching experiences we offer. Your presence will not only contribute to a vibrant community but also allow you to enjoy the tailored facilities designed to enhance your well-being. Come, be a part of the joyous atmosphere, forge new connections, and embrace the fulfillment that awaits you here. We look forward to creating cherished moments together.

15. “Age is an issue of mind over matter. If you don't mind, it doesn't matter.” -Mark Twain

16. THANK YOU