Service standards in the store with the.

Nothing to

1. Step Into Service – The Adidas Way! Exploring our customer-first selling & service standards

2. Question 1 How does Adidas make sure every customer walks out (or checks out) with the perfect fit—product and service-wise?

3. Question 2 What do you think makes the Adidas in-store experience feel more personalized for shoppers?

4. Question 3 Have you noticed how Adidas staff greet and assist you—does it feel like they follow a consistent service standard?

5. Question 4 How does Adidas ensure online and in-store shopping feel equally smooth and satisfying?

6. Question 5 When asking for help, do Adidas team members explain products clearly and with confidence?

7. Question 6 What do you think about the way Adidas handles returns or complaints—is it easy and respectful?

8. Question 7 How quickly does Adidas respond when you reach out through chat, email, or phone—are they meeting the service bar?

9. Question 8 Ever had an Adidas employee go above and beyond to help you—what stood out?

10. Question 9 Do you think Adidas lives up to its brand image through its customer service interactions?

11. Question 10 If you could suggest one improvement to Adidas’ customer service model, what would it be?

12. Thanks for Stepping Into Our Service Game! Keep representing the 3-Stripes with world-class service!