Session 1 - Introduction to Communication Skills

Intro to Communication

1. INTRODUCTION
TO
COMMUNICATION

2. @ copyright TeamLease Services Ltd 2018 2
•What is communication?
•Nature & Importance of communication
•Objectives of communication
•Process of communication
•Types of communication
•Advantages & Disadvantages of
•Formal communication
•Informal communication
•Activity





Table of Contents

3. @ copyright TeamLease Services Ltd 2018 3


What is COMMUNICATION?
“Exchange of facts, ideas,
opinions or emotions
between two or more
persons to create
common ground of
understanding…”

4. @ copyright TeamLease Services Ltd 2018 4
Importance of Communication
• Helps in complete development of a person
• Is as an important aspect in the performance of an
employee
•Effective communicators are a role model for all
organizational staffs
• Creates a good environment to create a healthy
environment between peers, superiors & clients.

5. @ copyright TeamLease Services Ltd 2018 5
Nature of Communication
•Two or more persons
•Continuous Process
•Two Way Process
•Pervasive Function
•Multiple Channels
•Several Media

6. @ copyright TeamLease Services Ltd 2018 6
Process of Communication

7. @ copyright TeamLease Services Ltd 2018 7
Objectives of Communication
•to seek info
•to receive info
•to educate
•to motivate
•to counsell
•to create teamwork
•to obtain Feedback
•to entertain

8. @ copyright TeamLease Services Ltd 2018 8
Channels of Communication
•VERBAL
•NON VERBAL
•COMPUTER BASED
•AUDIO
•AUDIO/VISUAL
• MASS COMMUNICATION
•SILENCE

9. @ copyright TeamLease Services Ltd 2018 9
VERBAL
COMMUNICATION
•ORAL
–Face-to-Face
–Telephone
–Interview
–Public Speech

10. @ copyright TeamLease Services Ltd 2018 10
VERBAL
COMMUNICATION
•WRITTEN
–Informal
–Semi Formal
–Formal

11. @ copyright TeamLease Services Ltd 2018 11
•KINESICS [Body Language]
–Facial Expression
–Gestures
–Posture
NON-VERBAL
COMMUNICATION

12. @ copyright TeamLease Services Ltd 2018 12
NON-VERBAL
COMMUNICATION
•PROXEMICS
[Space Language]
–The distance one wants
between oneself and other
people

13. @ copyright TeamLease Services Ltd 2018 13
•TIME LANGUAGE
The value one attaches to
time
– Punctuality
– Saving money for the
future






NON-VERBAL
COMMUNICATION

14. @ copyright TeamLease Services Ltd 2018 14
NON-VERBAL
COMMUNICATION
•COLOUR LANGUAGE
The significance attached
to each colour
White – peace
Black – grief or mourning

15. @ copyright TeamLease Services Ltd 2018 15
NON-VERBAL
COMMUNICATION
•PARA LANGUAGE
The use of fillers while
speaking
– Ahs, I mean…
– you know, actually,
of course, etc…

16. @ copyright TeamLease Services Ltd 2018 16
COMPUTER BASED
COMMUNICATION
•Emails
•Intranet
•Video Conferencing
•Fax

17. @ copyright TeamLease Services Ltd 2018 17
AUDIO
COMMUNICATION
•Phone
•Audio Tape / CD
•Sounds of objects

18. @ copyright TeamLease Services Ltd 2018 18
•TV
•Video
Conferencing
•Meetings
•One-to Ones




AUDIO VISUAL
COMMUNICATION

19. @ copyright TeamLease Services Ltd 2018 19
SILENCE in
COMMUNICATION
NOT
the absence of speech
BUT
a positive
withdrawal of speech!

20. @ copyright TeamLease Services Ltd 2018 20
SILENCE in
COMMUNICATION
 Approval
 Anger
 Respect
 Fear
 Music

21. @ copyright TeamLease Services Ltd 2018 21
 Radio
 TV
 Media
 RJ / DJ

MASS
COMMUNICATION

22. @ copyright TeamLease Services Ltd 2018 22
BARRIERS TO COMMUNICATION

23. @ copyright TeamLease Services Ltd 2018 23
Jargons

Psychological Barriers

24. @ copyright TeamLease Services Ltd 2018 24
Importance of Listening

25. @ copyright TeamLease Services Ltd 2018 25
Types of Listening

26. @ copyright TeamLease Services Ltd 2018 26
TYPES OF COMMUNICATION
Informal Communication Formal Communication

27. @ copyright TeamLease Services Ltd 2018 27

28. @ copyright TeamLease Services Ltd 2018 28
COMMUNICATION IN AN ORGANIZATION

29. @ copyright TeamLease Services Ltd 2018 29
FORMAL COMMUNICATION

ADVANTAGES
• Increases efficiency
• Makes communication easier
• Permanent record
• Better delegation of authority

30. @ copyright TeamLease Services Ltd 2018 30
FORMAL COMMUNICATION

DISADVANTAGES
• Waste of time
• Lack of initiative
• Inflexibility
• Miscellaneous

31. @ copyright TeamLease Services Ltd 2018 31
INFORMAL COMMUNICATION

ADVANTAGES
• Interpret
• Present grievance
• Improved relationships
• Flexibility

32. @ copyright TeamLease Services Ltd 2018 32
INFORMAL COMMUNICATION

DISADVANTAGES
• Distort Meaning
• Spread rumors
• Misunderstandings
• Non-co-operation

33. @ copyright TeamLease Services Ltd 2018 33
ACTIVITY
THE CHINESE WHISPER

34. @ copyright TeamLease Services Ltd 2018 34
“Soft skills get little respect
but
they will make or break your career”