Shaw Man Software

ShawMan India\'s Largest and Oldest Hospitality solution provider - A brief

2. Two Decades of Proven Technology & Domain Expertise
World Class Products & Services
Only Global Domain Player with CMMi L3 Standards
Over 3000+ installations
In-house strength of 200+ Developers & 50 I.T Specialists
2 Development Centre's / 24x7x365 Support
3 Global Sales Offices + Support Centers across the Globe
Alliances with Industry Leaders to enhance offering

3. Industry Coverage
Business Hotels & Hotel Chains
Luxury Hotels & Hotel Chains
Resort & Resort Chains
Restaurants & Restaurant Chains
Food Courts and Malls
Cruise Line
Clubs
Casinos
Retail
Spa and Leisure
Golf Course
Corporate
Installations across various segments & verticals

4. Certification |Awards
IBMSolution Provider
Excellence Award 2008
Microsoft ISV Innovative Solution
Partner of the Year
Winner 2008 & 2009

5. Benefit to Customers
Reduced Costs of Ownership
Seamless Integration
Secure Scalable Solutions for the Future
Better Productivity
Better Return on Investment
Increased customer satisfaction

6. One Stop Shop for all your IT-Infrastructure Requirement

7. Solutions for Verticals
Human Capital
Hospitality & Food Services
RetailLeisure
Across Industries
Introduction
CommFES
Business Intelligence

9. Central Reservation System
Business Intelligence
Alif/Sun Financials
HRIS & Payroll
Sales Force
Automation
Sales & Catering
Materials &
Purchase
Management
Online Booking
Sales Login
Hotels, Restaurants & Serviced Apartments
CRM
Guest
Recognition
System
Front Office
Managemen
POS
SPA Management
Web Solutions

10. Hotels, Apartments, Res
taurant’s ,Clubs &
Mall’s / Retail Store’s
CUSTOMER FEEDBACK
SYSTEM
GUEST RECOGNITION
SYSTEM (RFID CARDS)
SMART CARD/DEBIT
CARD OR LOYALTY
CARDS
CUSTOMER
RELATIONSHIP
MANAGEMENT

11. Valued Clients | Hotel Groups

12. Valued Clients | Clubs

13. Valued Clients | Restaurant Chains

14. Valued Clients | Sales & Catering

15. Valued Clients | Sales & Catering

16. Valued Clients | Retails and Corporate

17. Solution Philosophy
Customer
Value

18. Solution Architecture
Analytics &
Reporting Level
3rd Party Back Office Accounting Systems
Billing &
Operations
Systems
Reservation &
Planning
Systems
Personalisation
WEB
INTERFACE
User
Interface
layer

19. Case Studies
Implementing Niche and
Comprehensive Solutions

20. Outlet Management
Rooms Management
Event Management
3rd Party Finance
Materials Management
Case Study #1

21. Case Study #2
Programme
Definition
Rewards &
Redemption
Loyalty Card
Management
Transaction
Upload
Cash
to Point
M.E.
Structure
Analytics
3rd Party Billing
System
Customer
Profiling &
Contact

22. Case Study #3
Settlement
Gateway
Settlement
GatewayQuickTime™ and a
TIFF (LZW) decompressor
are needed to see this picture.
Bangalore Airport #3
Centralised Systems Consolidation
Revenue
Cost
Hyderabad Airport #2
Mumbai Airport #1
Lounge, Bar, Counter Sale, Fine Dining
Interface
AMDB
System
3rd Party
FA System

23. TECHNOLOGY&
DOMAINFOCUS
PROVENTRACKRECORD&
INNOVATION
TECHNOLOGYLEVERAGE& CONVERGENCE
TRAINED
CUSTOMERCENTRICTEAM
IMPECCABLEDELIVERY& SUPPORT

24. From TEAM ShawMan 
Kalyanbrata Bandyopadhyay
General Manager (East)
Cell: +91. 9836109228
e-mail: [email protected]
Web Profile :www.shawmansoftware.com
Thank you!

26. Front office software supporting multiple properties linked withShawMan
POS, MMS and the CRM
PMS Reservations linked to Web based Central Reservation system with payment gateway
linked
In-house guest billing folio posting instruction can be set at the time of reservation.
Desktop can be customized individually for every user
Advance and deposit management
Built in utility enabled to call external programs automatically after or before day end. Users
can pre-determine which reports need to be generated at the time of day end.
System maintenance tools for repairing databases and purging audit.

27. Trust|GDSService provides Next Generation Seamless connectivity (the highest level of connectivity available)
to the 4 major GDSs: Galileo, Amadeus, Sabre and Worldspan. Member hotels are accessible from over 500,000
travel agencies worldwide. Trust International provides support services ranging from account coordinators and
consultancy on electronic marketing to data maintenance professionals and a dedicated GDS Helpdesk.
Features
Real-time, online interfaces with the 4 major GDSs: Galileo, Amadeus, Sabre &
Worldspan; as well as other Internet sites powered by the GDSs
Next Generation Seamless GDS connectivity -highest level of connectivity available
Private Label service under a unique GDS Chain Code or Trust's own Umbrella Code service using a
generic chain code (YH) for multiple small hotel groups
GDS Helpdesk to provide support to travel agents & hotels
Electronic Marketing, consultancy & reporting
Rates and room types maintained in GDS databases, including security tables for negotiated rates
Hotel Descriptive data maintained in GDS databases
Chain information pages maintained in GDS databases
Complete history log of all GDS transactions available
Handling of manual review reports for rejected reservations, rates & availability to ensure the highest
level of data quality
GDS Helpdesk to provide support to travel agents & hotels
Account coordinator assigned as single point of contact for all GDS related topics, including
consultancy and quality assurance

28. Reservation diary for guest bookings with advance orders
Can constantly update the Chef’s specialty, Seasonal and Non-available items, Happy hour
and On the house items.
Intelligent remote printing to multiple cost centers/ satellite kitchen printers from single location
or to single printer from multiple locations
Home delivery ordering with customer order history, delivery person assignment
Advance and deposit management
Descriptive free flow text / Predefined modifiers with or without a charge
Touch -PDA based Order Taking
Integrated softwareKitchen Display System (KDS)
Integrated Debit Card/ Debit POSsolution

29. ShawMan MMS is a complete inventory and cost management system
Automated features such as “Auto-Requisition” and “Auto Indent” generation, which
reduces the daily workload, depending on the parameters, definedin the masters
Online informationof Items in Stock at any point of time
Recipe Management for idealversus actual consumption analysis
A provision to receivenon -stock Daily purchase items and auto issuing to the cost
centers and profit centers
Budgetingfor consumption heads which helps in cost control
Document generation supports secure and multi-level authorization
workflow. These include
-Requisitions,
-Issues,
-Transfers and Returns,
-Indents and,
-Purchase Orders

30. Take reservation for any date / time range for single / multiple areas.
Sessions: It allows breaking down the reservation in various sessions like morning
session, afternoon session etc.
Menu: An elaborate menu can be formalized by using menu wizard. Different menu sets can be
created along with restrictions for the menu to be set for every reservation taken.
FP Printing: Function Prospectus is generated for all confirmed reservations
Advance and deposit management
Setting user wise reminders and Graphs based on the occupancy
Enquiry Module: The system also records enquire calls for future reference. Thus it helps
you build a prospect database of customers
Mailing ( Provision of creating templates ) and Indication for unfilled information
Easy to understand and use availability display charts allow your team to set up multiple
recurring events quickly.

31. Member Profile Management -allows pre-profile management. Apart from this the user can
create user defined fields in member profile to capture additional information of Members.
Charge Processing Modules–which allows to define charges based on formulas, charges like
Subscription, Interest, etc. can be built using this module.
Outstanding List provides member wise list of defaulter Members, helps in recovering dues.
Member Account Details are recorded and displayed whenever required.
ECS Enabled (Electronic Clearance System) help in electronic clearing from the member bank
accounts reducing the manual receipt entries.
Web Site Interface data can be transferred to the website so that the information is available on
the Net to the members
Integrated softwareKitchen Display System (KDS)
User Defined Letters facilitates the users to create mail merge within the system using system
parameters
Member Electronic Card Management-with options like Issue, Register, Expiry card.

32. Integrated System -One system for logging in, service recovery, aggregation and
reporting/analysis. CFS captures guest difficulties i.e. complaints, guest delights i.e.
compliment and guest suggestions i.e. comments
Supports third Party interface -Linked to any third party PMS front office software, which is a primary
requisite in the hospitality vertical for smoother function
Email engine –is used to send the mailers to the customers. The customer gets an e-mail with a
link, which points to the feedback form in CFS system. On click of this, feedback form opens up
and the customer can give the feedback online. Feedback gets submitted in CFS system which
can be viewed at the same time from CFS site. MIS available.
CFS Data Warehouse-Data mining can be done by the reports generated in CFS warehouse
Structured Capture –Feedback is captured up to the minutes level of an attribute. Structured
codification process, ensuring different levels of detail, based on requirement
Sharing vital information -Information is made accessible to everyone
(unit/corporate).Feedback from all sources i.e. Frontline feedback, Executives, sales
force, GSTS/RSTS, room comment card gets aggregated in one database

33. Web enabled Appraisal Module: Appraisal system based on 360 degree, captures KRA and shows
the Gapand Work Flow of appraisal forms can also be achieved through emails
Headhunting: Maintains a data bank of candidates. Module captures all details from the
candidate application, recruitment procedure, interview status and final outcome.
Leave Management module: Submitting leave applications, viewing their status is completely
integrated to the e-mail agent. Detailed MIS of Employee Attendance
The ShawMan HRIS ensures that every aspect of Human Resource is covered, from Employee
details, head hunting, appraisals, training, career progression, separation and diverse variety
of MIS thus bringing forth value-added services as well as reducing operational costs.
Training Module: Web enabled Training Module, which is intuitive and easy to use and Option
of self-nomination by an employee, training attendance, training feedback submission and
analysis report.
Exclusive module on Employee Action Plan

34. User Friendly -In-tune is a User friendly interface, where you can define your own Earning /
Deduction Heads. All the Identities, such as Employee, Branch, Department, Grade, Cost Centre
etc. are user defined. User defined salary slip and monthly salary register
Data Import -User friendly Data Imports option to upload data from text (.csvfiles) with view
log for data read, imported, rejected and skipped with row by row explanation. Skipped &
Rejected data can be saved into a new file corrected and re-imported.
Statutory Reports available -Income Tax deduction, Tax Estimation Slip for Income Tax
calculation, Form 16, Form 24. Provident Fund monthly deduction, Form 3A, Form 12A. PF
monthly Challans. Monthly ESIC deduction/returns statement. Form 6A, ESIC Monthly
Challans. Profession Tax Monthly deduction and slab wise (Form 6A) Summary report
Re-activate separated employees -Facility to revoke/transfer Ex-Employee (Resigned
Employees) with single/multiple employee(s) option.
It covers every area of Payroll Processing, including resource management, planning, payroll
calculations, financial management, security management and statutory report generation and
printing

35. Customer Loyalty Programs-allows the creation and management of simultaneous and
multiple Customer Loyalty Programs.
Add onCard-allow spouse / associates to participate in the program for free or charge. Allows
issue and use of temporary paper cards and duration of use. Multiple Add-On support for each
Loyalty Program.
Profile Management-captures detailed demographic profile for each customer. To expand
the profile, variables and rules for accepting those variables can be defined on the fly through
a build and deploy master mod
SMS Interaction-balance and transaction details can be sent on SMS.
Business rules-Redemption threshold lower limits for first use or every time use-Rule for gifting
of cards of another program-Number of free add on cards and much more…
Multiple promotions-can be defined for each Loyalty Program
Reward Gallery -Allows creation and management of Reward gallery. Rules for each reward
defined in gallery. Logistics for complete reward management.

36. Appointments-To take appointments (new, edit, reschedule, cancel, Reallot).
Cashier-Imprest, Returns, Handover Multiple Rooms, Package of services, pre-paid package
Billing-Advance, bill, settle, refund only solution that can take care of services and products
Product–Inventory, reorder-level can be maintained
Service staf f-Roster (availability)
Service staff---> some specific services--->Rooms Call centre Modules, HO, Clinic, external
website
Customer Profile -with booking status and Services-Services product inventory

37. Sales Force Automation
ShawMan SFA
Contacts /
Opportunity
Status
Leads
Qualify Leads
Evaluating Needs of products
and services
Sales Cycle specific to product
Activities related to that Lead
Opportunity Size
Probability of closure
Cross Selling and
Up-selling
Won
Future Follow-ups
Lost
Capture through online
Forms, Import through
Excel, or Manual entry

38. Big Byte (Business Intelligence System-Interactive Dashboard)
ShawMan
Big Byte
Login Main Options Dashboard
Graphs Pivot Gadgets

40. Integrated software Kitchen Display System (KDS)
Only Freeware comprehensive PMS software and Integrated Debit Card solution
Comprehensive HRIS, KM, CRM, CFS and DM solutions for the
Hospitality Industry
Integration to EDC terminals to transport secure data over
banking networks
Integrated Data warehouse solutions for the Food Service, Hospitality & Retail
Industry
Integrated SMS gateways using CDMA and GSM technology
Successful Single Sign On (SSO) and Service Oriented Architecture (SOA)
deployments

41. •First in Hospitality Industry to:
–Do Touch Screen based POS with full keyboard
–Do intelligent remote Printing of multiple and part orders
in remote food processing zones
–Integrated software Kitchen Display System (KDS)
–Integrated Debit Card solution [Smart Debit POS]
–Pocket PC based applications using Wi-Fi networks
–Introducing Magnetic, Smart Card and RFID Technology
–Integration to EDC terminals to transport secure data over
banking networks

42. •First to expand the foot-print of Solution:
–Property Management, HRIS, KM, Customer
Loyalty, Customer Feedback, Document
Management
•Integrated SMS gateways using CDMA and
GSM technology
•Integrated Data warehouse solutions for the
Hospitality & Food Service & Retail Industry

43. Technology @ Work
•Development & Reporting Tools and Databases;
–Microsoft Visual Studio 2008
–Microsoft .Net Framework 3.x
–Silverlight
–MS SQL Server 2008
–Click Once / WPF
•Certified & Compliant Systems
–IBM StoreProven, Microsoft & Intel certified.
–Xbase and ODBC compliant systems using XML and other standards