SIGNAGE for Hospital and Healthcare service

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1. SIGNAGEANDDISPLAY
INHOSPITALS
Prepared By :
Pradeep Sharma
MBA-Human Recourse Management,
MPBA-Hospital Administration & Quality Management,
EMBA-Hospital & Healthcare Management,
PGD-Fire & Safety Management,
CIA-Certified Internal Auditor (NABH-5
th
Edition),
CIHRM-Certificate in Human Recourse Management,
GCP-Certificate in Good Clinical Practice for Study Coordinator

2. SIGNAGE
AND
ITS PURPOSE
Whatissignage?
Signage is generally defined as any kind of
graphic display intended to convey information to an
audience.
 Purpose ?
1.Advertising&Marketing
2.Enticecustomer
3.Recognition
4.Waynavigationsystem
5.Healthandsafetyinformation
6.Appearance

3. Why signage
is important
for Hospital ?
Patientsorientation
Patients and their relatives awareness
Createpositiveexperienceforpatientsandfamilies
throughemotionalmemoriesthatgeneratespositive
emotions
Convey an impression of high quality care

4. NABH
STANDARDS
FOR
SIGNAGE
AND
DISPLAYS
STANDARD OBJECTIVEELEMENT
AAC.1c Thedefinedhealthcareservicesareprominentlydisplayed.
AAC-9a Imagingservicescomplywithlegalandotherrequirements
AAC-11h Imagingsignageareprominentlydisplayedinallappropriate
locations
COP-11b Theorganisationdefinesanddisplayswhetherhigh-riskobstetric
casescanbecaredforornot.
HIC-5c Isolation/barriernursingfacilitiesareavailable
FMS-2c Thereisinternalandexternalsignpostingsintheorganisationina
languageunderstoodbythepatient,familiesandcommunity(fire
safetysignage)
FMS–5a Documentedproceduresgovernprocurement,handling,storage
,distribution,usageandreplenishmentofmedicalgases.(Proper
signageiskeptforused,full,emptycylinders)
FMS-6b Theorganisationhasadocumentedsafe-exitplanincaseoffire
andnon-fireemergencies.(Thesignageoffireexistsshallbeas
pertheNBC)

5. NABH
STANDARDS
FOR
SIGNAGE
AND
DISPLAYS
STANDARD OBJECTIVEELEMENT
COP.12b Theorganisationdefinesanddisplaysthescopeofits
paediatricservices.
PRE.1a Patientandfamilyrightsandresponsibilitiesare
documentedanddisplayed
HIC.2c Theorganisationadherestohand-hygieneguidelines(The
organisationcoulddisplaythenecessaryinstructionsnear
everyhandwashingArea)
ROM.4a Theleadersmakepublicthevision,missionandvaluesofthe
organisation.
FMS.6a Theorganisationhasplansandprovisionsforearlydetection,
abatementandcontainmentoffire,andnon-fire
emergencies.

6. ZONING OF
HOSPITAL
P
ub
lic
Zone
•Entrance
•Lobbies
•Adjacent
circulation
•Verticallobbies
•Pharmacy
•Billing
•Spiritual
space
•Conference
•Registration
areas
•Canteen, café,
Floristsand
Bookshop
•WaitingArea
Patient
Zo
n
e
•Consultation
room
•Treatment
room
•MinorOT
•InjectionRoom
•Operation
Theatre
•Minor
Procedure
Room
•ICU’s
•HDU’s
•PostOperative
•IPwards
•OPD
•BloodBank
•Casualty
St
a
ff
Zo
n
e
Servi
c
e
zo
n
e
•Medical
record
Department
•Administrativ
eoffices
•WorkRooms
•Nurse
stations
•Physician
spaces
•Lockerrooms
•Dressing
room
•Lounges
•Conference
•Research
areas
•Insurance
section
•Various
Counters
•Utility spaces
•Housekeeping
aide spaces
•CSSD
•Electrical
spaces
•All Auxiliary
services

7. TYPES
OF
SIGNAGE
1.INFORMATION
SIGNAGE
•Scopeofservices
•VisitingHours
•ListofDoctors
•DonotuseLift
duringFire
•PatientRightsand
education
•ListsofEmpaneled
Governmentand
PrivateInsurance
lists
•Handwash
technique
2.DIRECTION
SIGNAGE
•NavigationLine
•Wayto
departmentsboards
•Floorlayout
•Fireexit
•Wayin
•Wayout
•WaytoEmergency
services
3.STATUTORY
SIGNAGE
•FireSignageasper
NBC(Partfour)
•RadiationSafety
SignageasperAERB
norms
•DisplayingLicense
•PC-PNDTsignage
•Dangersignageas
perElectricityAct
4.IDENTIFICATION
SIGNAGE
•VariousDesks
•Toilets
•Roomnumbers
•Floordesignations
•Various
Departments
•Drinkingwater
•Canteen/Café
•Equipmentand
drugs

8. Public Zone
•HospitalNameboard
•Scopeofservices
•VisitingHours
•EmergencyServicesBoard
•ServicesProvided
•Listof Doctors
•Do notuseLiftduringFire
•PatientRightsandeducation
•ListsofEmpaneledGovernmentandPrivate
Insurance lists
•Vision,MissionandValues
•PatientFeedbackandcomplaintdetails
•HospitalHeadName
•NavigationLine
•Waytodepartmentsboards
•Floorlayout
•Fireexit
•Wayin
•Wayout
•WaytoEmergencyservices(Firesafety)
•VariousDesks
•Toilets
•Roomnumbers
•Floordesignations
•VariousDepartments
•Drinkingwater
•Canteen/Café
•Danger Electricalarea
•CautionSpillage
•CautionWetfloor
•DisplayofLicenses

9. Public Zone

10. Patient Zone
•BMWColours
•RadiationAlert
•Handwashtechnique
•MedicalGas cylinderSigns
•Drugsandequipment'ssignage
•Visitorspolicy
•Firesafetysignage
•Bed numbers
•Departmentname boards
•Drinkingwater
•Toilet
•Highvoltagealert
•Janitorroom
•Statisticsboard
•NeedlestickInjuries
•CustomercomplaintinWards
•StorageAreasignboard
•VariousRooms Signboard
•Childabductionemergencynumbers
•EmergencyContactnumbers
•NursestationSignboard
•Layout

13. Universally
accepted signs

14. Characteristics
and
Requirements
1.National BuildingCode
•Exit Signs shall be illuminated
•Wired to an independent electrical circuit
on an alternative source of supply.
•The exit signs shall be green.
•All exit way marking signs should be
flush with the wall and so designed that
no mechanical damage shall occur to
them due to moving of furniture or other
heavy equipment's
Thefloor numbertobedisplayed
2.AERB

15. Characteristics
BILINGUAL
PERMANENT
LEGIBLE
TEXT : UPPER CASE /CLEARLY VISIBLE
PROPER COLOUR CONTRAST

16. TheSignageshallbe
placedperpendicularto
thewallforinstant
recognition.
AlignmentofText Colourselection

17. AFewgood&
important
Practicesto
follow
Visibility–Signsshouldbebothclearofphysicalobstructionsanddesigned
tobe readable(i.e.goodcontrast,largefontsize,etc.)
Flexibility –Signs should be able to accommodate changes to the hospital
layout throughout the hospital expansion.
Regular Audits –Can add signage and display in Maintenance and Facility
audits
Ease of Use –Signage should be easy to use and accessible to all patients
and visitors, regardless of language ability and technical experience.
Proper Amount of Information –Information provided should ease the
flow of traffic while getting people to their destinations quickly and easily.
Appropriateness to Location –Signs should serve the needs of a user in a
specific location, with regards to traffic, and fit in with the surroundings, etc.

18. Thankyou