SIP Presentation Insights and Experience from My Internship at HFFC.pdf

This presentation provides a comprehensive overview of my recent internship experience at Home First Finance Company (HFFC). Throughout my time at HFFC, I gained valuable insights into the finance and housing sectors, developed key skills, and contributed to various projects.

1. SIP Presentation
A study on reason behind EMI bounces at
HFFC (Home First) Vastral branch
Viveksinh Sengar 23003400310423
Dhruvi Dudhat 23003400310416
https://homefirstindia.com/

2. 2
Company Detail
Name Home First Finance Company (HFFC)
Founded 2010
Headquarters Mumbai, Maharashtra, India
CEO Manoj Viswanathan
Founder(s) Jaithirth (Jerry) Rao, P. S. Jayakumar
Revenue INR 11.05 billion
Net Income INR 3.06 billion as on 2023-2024
AUM ₹10,000+ crore
Investors True North, Warburg Pincus, Aether Limited
Number of Employee 1,000+
Company Overview: -

3. Mission, Vision, Values
Mission Vision
Be the Fastest Provider of Home
Finance for the Aspiring Middle
Class Delivered with Ease and
Transparency
Shape the Future of Financing
Homes, and Empower People to
Live Better.
Values
1)Swift
2)Transparent
3)Unconventional
3
Doingtheunconventionalinaswiftandtransparentmanner!

4. Products:
4
HFFCoffersvariousfinancialproductsandservicesincluding:
Product LTV ROI (Formal)(Co-lending) ROI (Informal)
Home Loans(Resale) 75% 8.95% to 11.90% 12.50% to 14%
Home Loans (Fresh) 85% APF 8.95% to 11.90% 11.90 to 14%
HL LAP 65% NA 12.80% to 18%
Commercial LAP 50% NA 13% to 18%
Balance Transfer 75% NA 13% to 15%
BT + TOP-UP 75% NA 13% to 15%
SECO 50% NA 14% to 16%

5. SWOT Analysis:
5
S (Strength)
•Strong Brand Recognition
•Robust Technology Platform
•Experienced Management Team
W (Weakness)
•Competitive Pressure
•High Dependence on Low-Income Segment
•Regulatory Challenges
O (Opportunity)
•Growing Housing Demand
•Technological Advancement
•Partnerships and Collaborations
T (Threats)
•Economic Downturns
•Interest Rate Volatility
•Regulatory Risk

6. PESTLE Analysis
PESTLE
S
E L
P
T
E
Political
Economical
Social
Legal
Government Policies
Regulatory Environment
Political Stability
Economic Growth
Interest Rates
Inflation
Urbanization
Demographic Trends
Cultural Shifts
Technological
Digital Transformation
Mobile Banking
Cybersecurity
Compliance
Consumer Protection
Legal Reforms
Environmental
Sustainability Initiatives
Climate Change
Corporate Social Responsibility
6

7. Objectives:
1.ToexploreandidentifytheagegroupandmaritalstatusofcustomersbouncingtheEMI.
2.TostudytheprofileofcustomerbouncingEMI.
3.ToanalysetheincomegroupofcustomernotpayingEMIoftime.
4.ToanalyseproductwiseEMIbounce.
5.ToidentifyloanamountwiseirregularityinrepayingEMI.
6.ToexploreEMIamountofcustomersbouncingrepayment.
7.ToinvestigatetheobligationofcustomerapartfromloanfromHFFC.
8.Tounderstandthecustomerattitudetowardsrepaymentofitsobligation.
9.ToinvestigatetherealFOIR&LTVparametersofcustomer.
10.ToidentifythereasonofEMIbouncesbycustomer
-
7

8. Research Methodology:
8
Research Methodology
Research type Exploratory
Geography Vastral, Ahmedabad
Data type Primary
Sample size 70
Analysis Graphs, Charts
Variables
Age
Marital Status
Employment type
Monthly income
Product
Loan amount
EMI amount
Other obligation
Attitude towards repayment
Accessed LTV
Accessed FOIR
Reason

9. DataAnalysisandInterpretation:-
9
6
8
21
11
12
5
6
1 0 0
21 - 2526 - 3031 - 3536 - 4041 - 4546 - 5051 - 5556 - 6061 - 65Above 65
Respondents
Age Group
Age

10. DataAnalysisandInterpretation:-
10
90%
10%
Marital Status
MarriedSingle

11. DataAnalysisandInterpretation:-
11
12
22
15
21
Bank Salaried Cash Salaried Self-Employed (Formal)Self-Employed (Informal)
Respondents
Employement Type
Employment Type

12. DataAnalysisandInterpretation:-
12
0
14
16
14
7
19
0 2 4 6 8 10 12 14 16 18 20
0 TO 15K
16K TO 25K
26K TO 35K
36K TO 45K
46K TO 55K
ABOVE 55K
Respondents
Monthly Income
Monthly Income

13. DataAnalysisandInterpretation:-
13
62
3
0
1
0
4
0 10 20 30 40 50 60 70
HL
LAP
BT
BT + TOP-UP
SECO
COMMERCIAL
Type of Loan
Respondents

14. DataAnalysisandInterpretation:-
14
3
27
18
12
6
3
1
1L TO 5L 6L TO 10L 11L TO 15L 16L TO 20L 21L TO 25L 26L TO 30L 31L TO 35L
Respondents
Loan Amount
Loan Amount

15. DataAnalysisandInterpretation:-
15
11
20
13
10
9
4
2
1
0
0 5 10 15 20 25
0 TO 5K
6K TO 10K
11K TO 15K
16K TO 20K
21K TO 25K
26K TO 30K
31K TO 35K
36K TO 40
ABOVE 40K
Respondents
EMI Amount
EMI Amount

16. DataAnalysisandInterpretation:-
16
64%
36%
Other running loan apart from
HL of HFFC
YesNo

17. DataAnalysisandInterpretation:-
17
87%
13%
Previous bounces in Loan
YesNo

18. DataAnalysisandInterpretation:-
18
0
37
15
18
> 90% 80% TO 89% 70% TO 79% < 75%
Respondents
LTV
LTV

19. DataAnalysisandInterpretation:-
19
10%
90%
FOIR
> 50%< 50%

20. DataAnalysisandInterpretation:-
20
10
23
11
6
20
0 5 10 15 20 25
MEDICAL EMERGENCY
INCOME INSTABILITY
WILL FULL DEFAULT
JOB LOST OR WORK LOST
OTHER
Responses
Reason of Bounce
Reason of Bounce

21. DataAnalysisandInterpretation:-
21
DiverseIssues:Variousreasonssuchasmedicalemergencies,familydisputes,andpersonalcrisescontributeto
EMIdefaults.
TechnicalChallenges:ACHproblemsandbankaccountissuesalsoleadtounintendeddefaults.
BehavioralFactors:Willfuldefaultsandforgetfulnesshighlighttheneedforimprovedcustomerserviceand
financialeducation.
SpecialCircumstances:Eventslikemarriageexpenses,educationalfees,andbusinesslossescausetemporary
financialstrain.
Health-relatedChallenges:Medicalconditionsandmentalhealthissuesaffectfinancialstabilityanddecision-
making.
Financialinstitutionsshouldimplementtailoredsupportstrategiesincludingcrisisassistance,improved
communication,andflexiblerepaymentoptionstomitigatethesediversechallengeseffectively.
OtherReasonsofEMIBounce

22. Internship Journey at a Glance
22

23. 23
Sr. No. Task Done
1 Activated Dormant Connector
2 On boarded New Connector
3 Lead Conversion and Sanction
4 Collection
5 Mapping the process
6 ACH & Awareness calling
7 Competitor analysis
8 Low CIBIL cases analysis
9 Personal Discussion
10 Work verification
11 Home verification
12 NPA selling
Internship Journey as a Relationship Manager at a Vastral branch of
Home First Finance Company Ltd.

24. Cases Observed by Us
1
Rabari Sureshbhai
2
Sahil Shailendrabhai Patni
3
Dubey Dipakkumar

25. Case 1: Photos
25
WV WVHV

26. Case 2: Photos
26
WV HVHV

27. Case 3: Photos
27
HV HVWV

28. Achievements:
Activity Viveksinh Sengar Dhruvi Dudhat
Connector Visit 35+ 40+
Builder Visit 15+ 25+
Collection Visit 25+ 30+
Connector Activated 4 3
Visit With Senior 15+ 20+
Connector On boarded 0 2
Lead 22 22
Log in 6 2
Sanction 6 2
Sanction Amount 1,03,41,000/- 45,29,800/-
Property Verification 15+ 15+
Home Verification 10+ 15+
Work Verification 20+ 20+
NPA Resell Activity 6 6
NPA Sold 2(Branch Group Activity)2(Branch Group Activity)
ACH 5 3

29. 29
[email protected]
[email protected]
Viveksinh Sengar
Dhruvi Dudhat