SIPOC diagram

One of the important tools in the Six Sigma.

1. SIPOC
ONE OF THE IMPORTANT TOOLS IN THE SIX SIGMA DEFINE PHASE

2. SIPOC
DESIGNED BY : KHALID ALAHMARI
History &Definition
History
oSIPOC was in use at least as early as late
1980’s in total quality management programs
(TQM) and is still used today in Six Sigma,
LEAN manufacturing and business process
management (BPM).
oSIPOC can be used in initial process design to
produce a high level visualisation of an
existing undocumented process or even for a
new ‘required’ process.
Definition
•SIPOCstands for suppliers, inputs, process,
outputs, and customers which form the
columns of the table.
•SIPOC(sometimes COPIS) is a tool that
summarizes the inputs and outputs of one or
more processes in table form.
•Its a high-level process map that defines the
scope of a process. Widely used in process
design and improvement initiatives.

3. SIPOC
Benefits:
•Help define the scope of work for a project.
•Identified areas that are within or beyond the control of
the team.
•Help identify potential gaps such as unnecessary
inputs, Outputs that customers don't want and Process
steps that add no value.
•Helps to begin thinking in terms of cause and effect.
•Helps to see the relationships between the inputs and
outputs of the process.
•Using SIPOC is a really useful tool in making processes
more agile and leaner.
•SIPOC can be used in incremental process
improvement using the Six Sigma methodology.
Mapping
•A Supplieris a person or organization that supplies
inputs.
•An inputis the material, energy, information,
manpower, and financial resources which are needed
to execute the process.
•A Processis a collection of activities that take one or
more inputs to create an output that is of value to the
customer.
•An Outputis the product or service results from the
process.
•A Customeris the person or organization that receives
the outputs of the process.
DESIGNED BY : KHALID ALAHMARI
Benefits &Mapping

4. SIPOC
Establisha name or
titlefor the process
Define the starting
point and the ending
pointof the process
to be improved
State the top-level
process steps of the
process. Keep the
list to 4-8 main
steps.
List the key outputs
of the process
includes up to 3-4
main outputs
Define who receives
those outputs, i.e.
the customers (may
be internal (part of
the business) or
external)
List the inputs to
process. Stick with 1-
4 main inputs
Define who supplies
the inputs to the
process
How to create SIPOC in 7 steps
DESIGNED BY : KHALID ALAHMARI

5. SIPOC
Supplier Input Process Output Customer
Supplier Input Process Output Customer
START
Supplier Input Process Output Customer
Supplier Input Process Output Customer
Supplier Input Process Output Customer
END
See example
Date Completed :Process Description :
Completed by : Team members’ names
DESIGNED BY : KHALID ALAHMARI

6. SIPOC
Supplier Input Process Output Customer
Skilled Labour
Skilled Labour
Electricity Source
Supplier A,B & C
Feeding Knowledge
Feeding Effort
Electricity
CH4, CP2, CDC
Process (A)
Feeding
Feeder raw materials
Scrap
Rework
Process B
Scrap WH
Skilled Labour
START
Process A
Electricity Source
Skilled Labour
Supplier D
Feeder raw materials
Electricity
Mixing Knowledge
Alcohol
Process (B)
Mixing
Mixed raw materials
Scrap
Rework
Process C
Scrap WH
Skilled Labour
Skilled Labour
Electricity Source
C. water Source
Hot air Source
Process B
Compressing Knowledge
Electricity
Cooling water
Compressed hot air
Mixed raw materials
Process (C)
Compressing
Compresses Taps
Hot Water
Cold Air
Scrap
Rework
Process D
Tanks
outside
Scrap WH
Skilled Labour
Skilled Labour
Process C
Electricity Source
Supplier E
Packing Knowledge
Compresses Taps
Electricity
Packing Materials
Process (D)
Packing
Packing Package
Scrap
Rework
Sellers
Scrap WH
Skilled Labour
END Process
Date Completed : 09/15/2020Process Description : Producing taps
Completed by : Team members’ names ( Khalid, Ahmed, Saad, Abdullah)
DESIGNED BY : KHALID ALAHMARI

7. SIPOC
DESIGNED BY : KHALID ALAHMARI
More words about SIPOC
SIPOC can be used in incremental
process improvement using 6Sigma
methodology :
•To help people in visualising and defining a
new process.
•To give people who are unfamiliar with a
particular process a high-level overview.
•To reacquaint people who have become out-
of-date due to process changes.
3 Tips For A Successful SIPOC :
•Creating a SIPOC is a team effort... Don't try to
do this alone, as the likelihood is that you'll miss
key information. Believe me I've tried it...
•KISS –Keep it simple. Don't over complicate the
activity. Remember it’s meant to be a high-level
information gathering activity. You can expand
the detail later.
•You don’t need a tool. A whiteboard or several
sheets of flip-chart taped together will suffice.