SIPOC_Presentation includin videos and explanations

SIPOC presentation including videos and explanations

2. SIPOC Diagram

3. 1.Welcome and Introductions
2.SIPOC Defined
3.How can SIPOC be used?
4.How It Works
5.An Example
6.Summary
Class Agenda

4. Roberto Roche
•Industrial engineer
•Master in Engineering Management
•25 years experience in operations
•Certified Six Sigma Black Belt
•Project Management Professional
•Scrum Master
•Lean Champion
Instructor

5. SIPOC is an acronym standing for
1.S=Supplier(s)
2.I=Input(s) & key requirements
3.P=Process
4.O=Output(s) & key requirements
5.C=Customer(s)
SIPOC Defined

6. •A SIPOC Diagram is a visual representation
of a high-level process map; including
suppliers & inputs into the process and
outputs & customers of the process
•Visually communicates the scope of a project
SIPOC Diagram Defined

7. •SIPOC Diagrams help a team and its
sponsor(s) agree on project boundaries and
scope
•A SIPOC helps teams verify that
•inputs match outputs of upstream processes
•outputs match inputs of downstream processes
How can SIPOC be used?

8. How can SIPOC be used in
your organization?
Brainstorming Exercise

9. SuppliersInputsProcessOutputsCustomers
How a SIPOC works

10. SuppliersInputsProcessOutputsCustomers
Step 1
Step 2
Step 3
Step 4
Step 1: Begin with the high-level process map

11. SuppliersInputsProcessOutputsCustomers
Step 2: List all of the outputs from the process
Examples
Services
Products
Reports
Metrics
Raw data
Step 1
Step 2
Step 3
Step 4

12. SuppliersInputsProcessOutputsCustomers
Step 3: Identify the customers receiving the
outputs
Examples
Services
Products
Reports
Metrics
Raw data
Examples
Internal
External
Vendors
End users
Management
Downstream Process
Step 1
Step 2
Step 3
Step 4

13. SuppliersInputsProcessOutputsCustomers
Step 4: List all of the inputs into the process
Examples
Services
Products
Reports
Metrics
Raw data
Step 1
Step 2
Step 3
Step 4
Examples
Data
Parts
Application
Raw
materials
Examples
Internal
External
Vendors
End users
Management
Downstream Process

14. SuppliersInputsProcessOutputsCustomers
Step 5: Identify the suppliers of the process
inputs
Step 1
Step 2
Step 3
Step 4
Examples
Data
Parts
Application
Raw
materials
Examples
Services
Products
Reports
Metrics
Raw data
Examples
Internal
External
Vendors
Producers
Management
Upstream Process
Examples
Internal
External
Vendors
End users
Management
Downstream Process

15. SuppliersInputsProcessOutputsCustomers
An Example: Procurement Process

16. SuppliersInputsProcessOutputsCustomers
Step 1: Begin with the high-level process map
Receiving
Select supplier
Approve supplier
Put PO
Pay

17. SuppliersInputsProcessOutputsCustomers
Step 2: List all of the outputs from the process
Receiving
Select supplier
Approve supplier
Put PO
Pay
Purchased Item
List of suppliers
Supplier approved
Purchase order
Payment

18. SuppliersInputsProcessOutputsCustomers
Step 3: Identify the customers receiving the
output
Item Requester
Buyer
Buyer
Department
Supplier
Receiving
Select supplier
Approve supplier
Put PO
Pay
Purchased Item
List of suppliers
Supplier approved
Purchase order
Payment

19. Item Requester
Buyer
Buyer
Department
Supplier
Receiving
Select supplier
Approve supplier
Put PO
Pay
Purchased Item
List of suppliers
Supplier approved
Purchase order
Payment
SuppliersInputsProcessOutputsCustomers
Step 4: List all of the inputs into the process
PO, shipment
Potential suppliers
List of suppliers
Suppliers, Quote
Receiving, invoice

20. Item Requester
Buyer
Buyer
Department
Supplier
Receiving
Select supplier
Approve supplier
Put PO
Pay
Purchased Item
List of suppliers
Supplier approved
Purchase order
Payment
PO, shipment
Potential suppliers
List of suppliers
Suppliers, Quote
Receiving, invoice
SuppliersInputsProcessOutputsCustomers
Step 5: Identify the suppliers of the process
inputs
Supplier
Grainger, Web
Sourcing team
Finance, SC Mgr.
Receiving

21. What we covered today
1.Defined SIPOC
2.Discussed how SIPOC can be used
3.Showed how it works
4.Demonstrated an example
Questions?
Summary

22. Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma
Pocket Toolbook. New York:McGraw-Hill, 2005.
Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts
Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg.
54, 9 pgs
Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp
Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project
Selection. http://finance.isixsigma.com/library/content/c060322a.asp
David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC
Relationship. Wisconsin: Oriel Incorporated, 2006.
Reference Materials