Six sigma at Motorola

1. Shobit Gupta
Saurabh Gupta

3.  “Defined as the perception of value
of a product in eyes of customer”
 Importance:
• Increase in competition
• Customers becoming more aware
educated

4. It is not a tool or a product
“It is a philosophy which seeks organization-
wide improvement through the involvement of
every individual in the organization”

5.  Global communication company
 Two times MALCOM BALDRIGE national quality award holder
 Founder of six sigma concept
 Change quality measurement from percentage to parts per millions
 Disclaim increasing quality increases cost

6. High competition
Selling price half than manufacturing cost
Large no of product complaints
Imbalance financial condition

7. 2308,537
3 66,807
4 6,210
5 233
6 3.4
2308,537
3 66,807
4 6,210
5 233
6 3.4
ss PPMPPM
Sigma is a statistical unit of measure which reflects process
capability. The sigma scale of measure is perfectly correlated to
such characteristics as defects-per-unit, parts-per million defective,
and the probability of a failure/error.

8. Six Sigma Methodology (DMAIC)

9. Champ
ions
Master Black
Belt
Black Belts
Green Belts
Statistical problem solving experts
Implement solutions
Black Belt managers
Full time
Statistical problem solving experts
Facilitate and practice problem
solving
Train Green Belts and project
teams
Part-time
Help Black Belts
Training
L
e
a
d
e
r
s

10. Increased sales and better quality production
Increased brand value
Reduce process defects and manufacturing costs
Increased shareholders capital

11. ALLIGN
MOBILZE
ACCELERATE
GOVERN

12. “SIX SIGMA IS NOT A PRODUCT THAT
CAN BE BOUGHT IT IS A
COMMITMENT”